Noah was able to help me solve my issues, which had resulted from moving, switching ISPs, going…read morethrough a legal name change, upgrading to an iPhone 17, and more. Thank you, Noah! You are the best!

$250 for a diagnostic? All I wanted was a price to check why…read morethe laptop will not boot up! Just report out. Then the surly, Dude goes into club membership and payment arrangements. WTH!! Have had work done this outfit prior to Asurion. Good work by them in Claremont, Fla. Napa feels like a ripoff

Would rate ten stars if I could. My phone was crushed in my car trunk do to a mistake. I thought it…read morewas beyond repair. I walked into this store, to be greeted by near immediately service. The man who came to help us was direct and kind, and simply removed the screen protector, revealing a completely unscathed phone!!! When I asked him about their service plans, he knew all the answers. I would definitely return again if I need service.

I was sent to this ubreakitifix to exchange my broken phone for replacement and was left without…read morecommunication, in a town I had no idea of where I was, and sent to a location I couldn't find, completely stranded BECAUSE THEY DEACTIVATED MY PHONE and didn't know how to transfer my data to the replacement phone! They told me to go to an AT&T store, and that they could help me! ...and couldn't even print out a map showing me how to get there! I had to ask strangers on the street to help me navigate! That's ridiculous! Once I finally reached AT&T, they activated my new phone and transferred my data within five minutes! An entire afternoon wasted!

Very good explanation; quick and expert serv ice. Very reasonable price. Took abouut 20 minutes,…read morecharged $20 and dealt with 3 issues.

If this outfit were not a Dell-authorized computer repair facility, I would not have gone within a…read moremile of it, given a name like UBreakIFix. This organization is a one-trick pony. They are laser-focused on identifying hardware components that are either failing or have failed. They do so by running a component "torture test" to identify which components are affected. I cannot speak to what they do when they find faulty components, because my computer passed their test, despite the fact that it has been freezing up while I am using it. Their technicians are arrogant and dismissive when asked about any possible software issues. Either they don't know anything about software problems, or they don't want to waste their time discussing that kind of problem. One suspects that hardware issues are the low-hanging fruit in the computer repair business. If you want to confirm that your computer problems are NOT hardware-related, this is the place to go. If your computer problems are software-related, find another option. I can say that they run their "torture test" quickly, so you will get the answer quickly, for $70.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Love this business extremely helpful and pleasant to deal with. And fair pricing. Location is good…read moreas well

Long ago I cracked the screen on my Huawei P30 Pro. It's an old phone and I regret buying it…read more However I could not afford a new phone so I decided to live with it until I got around to getting something else. Well the screen got progressively worse and worse over the course of a year and eventually my screen would go completely black from time to time and not start working again for hours. This during the holidays so I absolutely couldn't afford a new phone now. So I ordered a new screen for this unusual and older phone on Amazon and brought it to this shop. My phone turned out to be a bit special needs and took a little extra time but I was back up and running about an hour later.

Helped me with my Galaxy Note. Wasn't too expensive. Seemed knowledgeable and confident.read more

I can't say enough good things about My Cell Repair on Marlow Rd in Santa Rosa. Robert was an…read moreabsolute joy to work with from start to finish and truly went above and beyond my expectations. I brought my laptop in for repair, and not only was Robert incredibly knowledgeable and transparent about the issue, but he was also patient, communicative, and genuinely invested in making sure everything was handled correctly. The service was efficient, thorough, and done with a level of care that's rare to find these days. It's clear Robert takes real pride in his work and in helping his customers--not just fixing the device, but making sure you feel confident and taken care of throughout the process. If you're looking for honest, high-quality tech repair from someone you can trust, My Cell Repair is the place to go. I'll absolutely be returning and recommending them to everyone I know.

I brought my iPhone to get fixed and I started having problems with my camera and then from my…read morespeaker and now they want to charge me extra to get it fixed. Very bad service. Do not recommend , my iPhone was working before I just needed a battery replacement and then this had happened.