Job was done in a timely manner by some very nice guys. These guys know there stuff in and out…read more The only thing you trade off on for the better price is the waiting area is not too clean. It is most likely expected that regulars drop off their vehicle for service. No loaner vehicles, but the price makes it an acceptable trade off.

Absolutely the best shop i have ever been to. I have a 2006…read moreBMW M5 that needed some maintenance. Job that would have kept my car in a shop all day, they did in 3hrs. and for about 1/3 of the price the dealer would have charged me. Just the way they talk(anyone who works there), you understand immediately that they know what they are doing. Oil change, air filters, all belts and pulleys plus a light bulb in left headlight. Amazing is also that they had all parts in stock. Btw Sharret Automotive told me they can't do the belts and pulleys because the car is too complicated. Do not let the looks of their building mislead you, these guys are masterminds. Highly recommend this place. Going back there next week for some more maintenance.

Excellent service!! They are so helpful with all my needs, great communication, timely service,…read moresuch nice staff/ owners.

I wish I could give zero stars! Start with the automated service that failed 3x to connect me with…read moreparts or service departments or even an option to speak with a human. 4th try the service call center (not anyone at Hagerstown, Mazda) answered the call. I had to repeat 3x times the car I was calling about and what I needed done. Since part of the work involved replacing an antennae I asked him to confirm that the part was on hand before I took the trip. He assured me the service department would call and confirm the part was in. 48 hours later no call. I called the part isn't in. I called to cancel the service appointment. The woman that answered my call was surly and unapologetic that I was about to take an hour trip to have work done at their shop and that they didn't have the part and wouldn't be able to perform the scheduled repair. No apology. No let me see what went wrong. Just well sucks to be you! I will never return there for service and I'll tell a friend that was considering buying a Mazda to look elsewhere. BTW I have purchased 3, not 1 Not 2 but 3 cars from them and this is the treatment you can expect.

I was shopping for a car at the peak of the New and Used car craze and reached out to many dealers…read morein the area. Hearing from friends' experience, I was quite nervous about the whole thing. Dennis, the Salesperson reached out to me over email and after couple of days, I also got a Follow Up from the Manager asking whether they met my expectations. I responded back asking for on the road price for few trims I was interested in and to my surprise they responded back with a no BS MSRP and OTR price. Dennis was quite frank about inventories and not once was pushy during the whole process. There are two things I noticed in the current market why I would rate this dealer above 5 stars. Transparency (accurate inventory and upfront price) and Promptness. Many folks tried to get a deposit out of me for a car that may not deliver in few months! Anyways, I got the price on Tuesday and set an appointment for Thursday. Dennis was keeping tabs with me over email even in his day off on Wednesday and when I couldn't immediately reach him, I got a call back from his manager John willing to answer my questions!! John assured me that the price they quoted will be the price I will walk out with. On the day of purchase, I drove 70 miles and my friend gave me a ride. The whole process took only couple of hours. Dennis gave me thorough walkthrough and setup of the vehicle, pretty much proving me a VIP experience. He went through the phone setup for MyMazda and showed me how to start the car remotely etc and gave a demo of the safety features, calibrating sound etc., he was truly knowledgeable and experienced! Finally, I was sent to Finance and Louis did a phenomenal job in showing the numbers, whiteboarding it so I can understand easily. He was able to pull my credit, negotiate better rates and had it all ready by the time I went there. I would go back and buy another car here just to have this great car buying experience.

I had tires from my Kubota mower that no one else in the area would touch. they didn't even flinch…read moreand told me when to come back to pick them up. pricing was good but their service was great!

This place is a joke. this is the worst place in my life. I made the serious mistake of going…read morebecause it was the closest thing to my house. terrible mistake. rude people, they just want you to pay them in advance. I went to do the safety inspection and they told me that it had failed because the windows have darker film. but how is it going to be possible if they are the originals of the car, I never changed / modified them. please don't go through this place. worst service of my life. the next day I went to a professional office and passed the inspection on the spot.

i was really worried about my car since i have a few problems with it and i had a flat tire. ethan…read morereassured me and made sure everything went great. he explained things that i might need to get done in the future and explained what they do to help. this was great for me since i know nothing about cars. i am definitely going to come here for future services on my car, since vavoline isn't how it used to be. staff here is very kind !!! thank you ethan again for explaining everything so well to me !

This place was awesome. I hit a pothole on the interstate last night. They opened at 7 AM Saturday…read moremorning. I had a new tire before 8 o'clock. Awesome!

ZERO STARS FOR SERVICE!!!! People nice, but I scheduled an appointment for a relay switch that was…read moreshorting out not allowing me to open gas tank....2 Weeks prior to appointment. They took vehicle and changed oils and did an expensive diagnostic test to confirm indeed the relay was shorting out. They did not have said part in facility...so ordered it told me it would be in on a Tuesday, I explained my day off is Fridays, so set appointment for Friday. Showed up for said appointment which was then told I did not have. Now waiting in their lobby for the work to be a fit in. Not only are they OVER Priced, they are inefficient at getting work done in a timely manner! Would not recommend to any one. Oh and they did I not even look at extended warranty!!!!

Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very…read morehelpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite!

Interesting experience at this Dealership. This Dealership offered my husband 19000 for his 2019…read moreSUV a few weeks ago. They offered me 24000 for my 2023 SUV today. Cars depreciate, but they don't depreciate that fast. Offered below KBB, once I decided I wasn't going to take their lame deal, they were rude and unfriendly. Not sure sure if it was a race or gender issue, but I found out it interesting they were willing to give him above kbb for his trade and below kbb for mine. Buyer Beware Posted this review on google and magically 4 five star reviews popped up. lmao

I brought my car in for a routine service check. They did a great job…read moreand did try to 'upsell' me. It's my first time at this dealership. I'm very pleased with their service. Josh was very helpful, professional and helpful. I'll be back.

My family and I have bought 3 Nissans from Hamilton over the last few years. All three were…read morepreowned. Paid over $20k on each one. And all three had issues that the dealer wouldn't cover! Even bought the extended warranty which didn't cover crap! Will buy from another dealer in the near future.

High fees on used cars…read more We were considering a car that was listed at 29k. With taxes and other fees you'd expect it to be around 32-33k. Imagine my surprise when they said the total came out to almost 36k! Close to $7,000 over the listed price. When I asked about it I was told they have a paint protection they apply and it includes an extended service warranty (that I didn't ask for mind you). I guess at least they're up front about these fees, but it makes you reconsider if you want to buy a car from this place. They were able to come down some on the price to a more reasonable level, which was helpful. However, on two separate occasions they were running specials for used cars. Somehow the car I was looking at "didn't qualify" for either deal even though at least one of their coupons said "any used car".

My review is specific to their parts department for an online order placed. This was for a…read moreMitsubishi ABS Modulator Module/Valve that my dealer was going to charge me $3,100 for (more than the $2,221 MSRP!). I ordered the same Mitsubishi part online for $1,599 (plus shipping). It arrived as expected, well packed and 100% new OEM part.

Bought tires March 2023 for my Outlander PHEV that I bought new from Younger, Younger rotated tires…read moreevery 5000 miles, obvious tire problem, November 2023 at last rotation sent me home on a very dangerous tire - shop foreman, tech, and service advisor all said tire was safe: Maryland inspection station said "ready to pop", MR tire said tires are "shot" . . . offered nothing and sent me home 70+ miles on a unsafe tire. . . I will pass in the future. So sad I put my families safety in jeopardy based these guys POOR analysis. . . I argued but to no avail. Bought 4 new Goodyear tires next day.

+This is the place to go if you need any tire work! You will not be disappointed. Very Fair pricing…read moreand really fast service! In my humble opinion one of the few companies that posts a way of doing business and follows it! They have won my business forever!

Great honest local family run tire business. Wish more…read morebusinesses like this existed. They're about quality products at quality prices. Very knowledgeable about tires and always have plenty in stock. Especially ag/farm tires. Been my go-to for several years now.