Wow. If you dread car buying or even repairs, get a new outlook on the experience in going to…read moreNelson Auto. We have purchased multiple vehicles and serviced many cars through them. Their courtesy, professionalism and quality stand above the rest...including the major new car dealers. Every interaction has resulted in pleasant experiences and we drive with confidence. Well done Nelson Team!

Fat sandwich, with a side of corn beef and a cucumber. From Max's deli in Highland Park.read more

I had the best experience buying my car with Xavier! He was so kind and helpful. He knew what he…read morewas talking about and he was honest and transparent. He was professional, friendly and personable. The dealership is very lucky to have him on their team! Thank you SO much Xavier! :)

Avoid! Bad feeling overall after visiting this dealership on Saturday. Not sure where to even…read morebegin. - New Ram 1500 posted on their site for $65,799 with doc fee and tax should be around $72k or so out the door. They came out with a sheet that said $83k and change. ‍ - So from the start, talking/texting before I came in and asked for the OTD number, they were saying they are so busy and only have two managers that can't take the time to send numbers over the phone - that should be the one and only sign not to go to this dealer. But I went anyways. - Went in just after 6pm and it's a ghost town and I got a weird, cold, creepy feeling right off the bet. I know they close at 7pm or so but still. No one in sight. - Syed (I think) was the salesperson that came out after few minutes and was nice but seemed inexperienced. - Test drive, didn't really want or need to do it as I already drove a couple others at different dealership and at this point it was just about finding the right color/options and price. The weird thing for me was the salesman went with us on the drive and it felt weird as I've test drove and bought a few vehicles in the last 10 years and don't think I remember someone going with us in the last eight or so years. Felt a bit rushed and like an Uber driver, turn here, turn here and back to dealership within probably 10 minutes. But okay, let's get to the numbers. - Another guy comes out, sales manager or finance manager I'm assuming and brings out a printout of the numbers - mind you they could have texted or emailed that sheet before like many other dealers do and not wasted anyone's time. Website price $65,799 and right off the bet he says they've been having issues with the system or website and prices could be wrong. Same price it's been for a week and still is now. Just a bunch of bs and lying ‍ This size dealership can't fix the system pricing ‍ So like I stated before, with the numbers posted and confirmed earlier over the phone with some woman, should be roughly $72xxx or so out the door. Came out with $83k and said it was a mistake on the site. That's a big mistake with over $10k difference. - While waiting for the numbers, my wife asked for the key as she wanted to sit in the drivers seat. No problem and she went but then after a bit I guess the sales guy went outside while I was talking to the other manager. Not sure why but she thought and had a feeling like he thought she was going to steal the vehicle or something - Where I believe they make money/scam with uninformed customers is financing as they tried to push financing a bit few times and I already said I was approved through my bank but was willing to do Stellantis financing if it helps the deal or there are extra rebates. - Next thing I get is thank you for coming and a hand shake. No negotiation or anything, as they figured they were wrong and didn't even plan on trying. Not sure but that was just a weird interaction that even my wife said she's never experienced before. So for that I thank you, as my time is valuable and you already wasted too much of it with the lies/tricks. - Before coming to this dealership, well avoid it, so many better and friendlier ones around Chicago and suburbs. But if you must, get them to give you a complete OTD, out the door number/sheet with vehicle price, trade in, financing, rebates and everything listed. I broke my own rule and went in anyway, just to see the lies and waste my time. Live and learn everyday. - Bonus, $90k msrp truck and the tailgate or split part did not work. Isn't there a delivery inspection when you receive the vehicles to your dealership...? Friends told me to avoid Napleton's but their "low price" tactics got me to come out and have a new kind of experience that I never want to experience again. Live and learn ‍

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

About 2 years ago, I purchased a 2000 BMW Z3, 2.3; it had about 90k miles. One-owner. The man who…read morehelped me (Vladimir?) was helpful, very chill, did not pressure me at all, and the whole process was as quick and painless as any car purchase could possibly be. And I am deeply in love with my convertible. No regrets, even if it is emblematic of my mid life crisis. (Although this good decision did lead me to make some questionable decisions ... but that's a story for another day. Suffice it to say, this car will be my only BMW!)

Great experience, straightforward, good selection of cars , paperwork done fast and simple. Took…read moremy trade in quickly. I'd buy again.

Jack in sales was excellent. Very knowledgeable about their car and industry competition which…read morehelped make my decision easier. Pricing was very reasonable for all I got in my new suv. The entire process has been seamless. I highly recommend the dealership and overall quality and experience of buying my new Pathfinder. Well done!

Running fake promotional scams is a pretty crappy thing to do to people…read more Got a flier in the mail that said we won $5000 cash. Called the number as instructed on the card and figured this was maybe a 'cash back' deal if you buy a new car. They said no, that we won $5000 cash and that we would get a check. Had to set up a time to come into the dealership for it. Did so, showed up on time - total scam. Nissan as an entire company is dead to us and our family.

Robert Baturin the sales manager completely ruined our experience here. We were addressed with…read moreaggressive and rude behavior during our consult. We knew going on financing would be our biggest conversation piece. We were open to buying and looking at different options. But because his manors and the way he spoke to us. It completely turned us off. Aleksei our sales rep was at least nice if it wasn't for him the experience would have been absolutely awful. I would not recommend ever dealing with Robert Baturin. If you have an option look to deal with a different sales manager. We are no longer going to look for a new vehicle at this dealership. I would highly recommend taking your business elsewhere.

I went to Arlington Heights Buick GMC to look at a new car and I felt like the salesman couldn't…read moreanswer a question without running to the general manager and you could tell he was very inexperienced the salesman. I overheard who I found out that was being scolded and humiliated and was screaming at the salesman his name was Ariel who literally degraded the salesman, I figured if that's the owner of this dealership I feel sorry for the people that work for him. With no control screaming in the showroom my wife and I left and wound up buying a brand new Buick at Napleton where we were retreated with respect and the vibe was night and day from the horror of shopping at Arlington Heights GMC Buick

The dealer is very unclear about their car loan rates, and they also sold a warranty that is only…read moregood at their dealership. This was not clearly communicated when signing up. This made it akward when we went to another dealership for the service. The service department was also rude when explaining their confusing service interval, which contradicts the recommended service interval in the manual. Almost everywhere recommends every 6 months or 6k miles. Their plan is for 6 months or 7.5k. I would advise not using them for anything, and at this point, we are considering not even trying to use the service plan we purchased for thousands of dollars and simply paying another dealership to service the vehicle altogether. Very disappointed overall. To add insult to injury Napelton had trouble finding thr prepaid service plan the first time we tried to use it. Having the associate stumble around trying to find the plan and finding out we couldn't use it till 7.5k miles instead of the 6k miles I was at was very upsetting. This is a new used car for me and my research shows that waiting till 7.5k can damage the engine. Really wish we hadn't purchased our car from here.

The short version of this Dealership is as follows - Despite numerous requests via email and phone…read moreconversation, Sales person Mark Carey failed to email me some specific (but basic) information regarding a vehicle I may have been interested in. Here is a copy of the text within the final email I sent to Mark - Despite repeated requests, (via email and phone conversations) you have failed to email me various information regarding this vehicle. Namely, the price (a written quote showing all costs), confirmation that everything is working correctly, and details of the cosmetic condition. All of this is very basic information - what are you selling, and what is the price? This missing information is either intentional, and/or is a lack professional competence. The fact that you don't seem to want me to know the condition of the vehicle, or the price, is extremely concerning. It is therefore not possible for me to trust you or the Dealership, and for this reason I will not be purchasing any vehicles from your dealership. Trust. Honesty. Integrity. Basic customer service... Non-existent in my opinion. He did not reply... My advice - NEVER EVER set foot into a dealership without first doing your research about the vehicle you may be interested in, and ALWAYS get the basic information in writing, via email, beforehand. Otherwise you may be subjected to the typical time-wasting games.

I have been going to Aldrin for over twenty years. He is a great and fair mechanic who also sells…read morereasonably priced cars. I always say that a person should have a good relationship with a mechanic and an accountant and I am blessed that my family has Grand Prix Auto and Aldrin. Rob A Itasca IL

I hold this review and complain for more than 3 weeks in hope of the shop owner Aldrin Conde who…read moreoffended me in dirty body language and racist words could feel guilty and come out to express apology and ask forgiveness! Unfortunately, he did not. The owner showed very non-professional and non-businessman manner in my recent 2014 Mercedes body repair experience. Due to the big cost, I have to split the payment. After I paid 2/3 cost and gave him the 2nd credit card for the remaining, He forced me to accept to pay an extra charge for his adding fluid to that he promised not to charge when we dropped car to his shop because he said it is nothing compared to a couple of thousand dollar body repair. When I was trying to negotiate with him to stay with previous agreed costs and to expect more incomes coming-soon from my engine repair and my friend's car repair (they already talked and plan to bring his car in), he suddenly lost control and dialed police and lied to police that I do not want to pay him (a few thousand has in his pocket), then yelled me with "F-word", his middle finger, racist language, smashed my key..... Another bad character from him was that he did not care his promised words and made me loss of items in my car. After dropping my car to his shop, the next day I realized I forgot to return 2 special expensive drill bits used on metal surface that borrowed from a businessman. I texted him multiple times and asked him to take care of them and take out from my car to his office, he replied he would do every time. Two days later when I went to pick up the car and asked where the drill bits were, he said they should be in the original place of my car, but they were not there anymore. I asked him to go with me to his shop to look for them and he refused to. I lost 2 expensive bits and have to pay back to my lender. Mostly I lost my credibility. In summary Aldrin's behaves and language, plus being unable to honor his own price and promise, did not respect customer, and is not a good businessman to work with, opposed to what I thought to be. Hope people to be careful when doing business with him.