Very good service and very good price and quick turnaround definitely recommend this placeread more

Do NOT do business here!…read more I thought coming here would spare me a trip to an official repair store but it didn't. Came in around noon on Thursday to repair a 1st Generation iPad mini and was told the repair wouldn't be done in an hour but until the next day. I accepted. The next day(Friday) I never got a call about it being ready. I went back Saturday around noon to be told it still wasn't repaired. When I asked for it back to go elsewhere, my iPad mini wasn't in the store to get it back. SOL. The red haired girl told me to come back later the evening when Jesse gets in.She then called me later that evening to let me know it was ready. Once I got there I explained nicely to the other worker Jesse how I was inconvenienced by two days for an hour repair. Jesse said he can only compensate me with an apology and that he was swamped with devices. He also stated that I should've stressed to the red haired girl why I needed the iPad ready by the following day. By then, I told him I am not paying him $80 for his issues but I'll pay him $60. He got upset picked up my money that I placed on the counter along with a phone and attempted to throw it at me. I asked him to please let me out of the store which he was hesitant about. For the terrible service and attempt to lock me in the store, I still paid them $70. Don't even come here if you're desperate. Spend your money elsewhere.

Fantastic. Been going for years. Friendly and top notch. Always a great experience. Highly…read morerecommended . Highly skilled and very knowledgeable.

I been bringing my old hand me down phones to Faraj for years for stuff like cracked screens,…read morebattery replacements, broken phone cameras etc. They usually do repairs within 1-5 hours and the prices are always reasonable. I'm real glad Faraj is in town.

I went there to have the screen changed on an old phone of mine. I called before coming and was…read morequoted a price that was honored when I arrived person. Everything was on the up and up, the new screen works fine and everyone was pleasant. I would not hesitate to recommend this Shop to anyone seeking phone repairs.

My daughter was driving me KRAZY about her laptop - I took it there purchased a replacement battery…read moreand it was installed in less than 15minutes. I was so pleased with the service I purchased a set of blue-tooth headphones. The prices are WONDERFUL, truly affordable and with such a friendly ambiance. Need it fix see Joell.

Great service with fair, upfront pricing -- no hidden fees like the other places I checked. The…read moreowner is friendly, professional, and even called me back personally, which is rare these days. Small shop but worth a visit, with solid refurbished deals and a welcoming vibe (he even let my dog come inside, as long as I asked first and the store wasn't busy). I broke my laptop about a week ago and compared prices at several places. Staples wanted me to buy the parts myself and still pay service fees, and another shop was out of my price range. This store was refreshingly different -- fair, upfront, and transparent with no hidden costs. The owner even called me back personally to let me know when he returned, which showed real courtesy. He's friendly, professional, and manages the shop well on his own. The store may be small, but it's worth a visit, with good deals on refurbished items. He even allowed me to bring my dog inside, as long as I asked first and the shop wasn't busy, which made the experience feel even more welcoming. Highly recommend!

I went to Velocity to have my iphone battery replaced and the service was excellent! The staff was…read moreprofessional, quick and made the whole process easy. Highly recommend for anyone needing iphone repairs. Lisa W.

On 8/24/16 me and my friend came in to purchase a Lumee phone case, the ones that light up on the…read moresides. They had been promoting it on their Instagram for $35 and online it goes for a little over $50. They also claimed that the cases were authentic so I was all for getting one at a cheaper price, of course. Anyway, when we came in a gentleman named Juan assisted us and Showed us the case and how they work and all that good stuff. I was happy with what I saw until he told me they were $45 and when I mentioned the Instagram post he insisted that they were never $35 (see attached picture). Juan also reassured me that the cases were authentic and were cheaper then the online price so both me and my friend purchased them anyway. A day later my friend had realized that the cases were in fact NOT authentic and we had been lied to. Honestly, if I wanted a fake light up phone case I could've easily bought one off EBay or Amazon for like $10 so I was definitely aggravated that I spent so much on something that wasn't real even after being told it was. On 8/26/16 we went to the store to return them and that's when things started going south. Juan was there again and I explained to him why we didn't want them. He said he could take the return but that he could not process it himself and for us to leave our name, number and email address and that we should get the return within like three business days. Mind you, this was a Friday so I'm like okay I'll give it till the Wednesday coming up and we should be fine. Well Wednesday came and went and nothing. I emailed the store and got no response. waited a few more days and still nothing in either of our accounts - going on a week now. Finally I sent another email and the manager called me back. The funny thing is he made it seem like I was being dramatic over wanting my money back. He proceeded to tell me "it's only been a few days and that he's not in the business of stealing money." Excuse me, but a return does not take over a week, I'm sorry. Anyway he said he would take care of it that night which was 9/1/16 - I finally received my return on 9/9/16 which was two weeks after I returned the item. Dealing with the unprofessionalism of this place has been nothing but a headache. Honestly, the truth is that all these 5 star reviews are because they offer you a discount if you leave a good review. I would know, they asked me to leave one when I brought them my iPad to fix in the beginning of the year (review which I've since deleted). & even when I had my iPad fixed their was an issue then too.. Long story short I would NOT recommend them :)

WOW! This is exactly how this review must be started! When first entering the store, my wife and I…read morewere greeted by Mr. Juan who is just too awesome as a person! As I was clumsy to drop my phone earlier in the day, I was super happy to get the phone fixed in seriously record timing (under 5 min). I tell you for the one reading this review - trust in the store, it's too top-notch and very reliable! #TeamJuan4TheUltimateWinWin #enjoyitman -Sunny

Highly recommend this repair service! The owner actually answered the phone and provided the…read moreestimate to replace my shattered iPad screen. Much more cost effective than the big box stores... Have already recommended this business to two friends. Ann Marie

I have gotten my phone fixed from them before but this time has been an absolute nightmare!…read more i go in to get my screen replaced the guy doesn't check his work and releases the phone 70 dollars later and my ringer and phone volume buttons are not working and my side ringer on/off switch is completely broken. All I want is for them to return the phone the working as it was with a new screen as I paid for. They are rude, argumentative, confrontational and it's such bad experience I'm over it. They made the worst attempt to "fix" it and replace the piece their first repair person lost. I'd rather pay someone elsewhere to repair what they broke. that's how nasty they are. They're all stars, until they screw up your phone, then all goes misogyny gone wild.

Do your self a favor and go to Best Buy., this dump kept my computer for 2 months.. assuming that…read moreit is even my computer that was returned to me.. .. He's argumentative and rude as hell with zero customer service.. I have about 5 laptops that I planned to donate to my native Grenada West Indies. My husband decided to try this place. We decided to drop off 1 laptop to see if he could fix it.. 2 months later he returned a laptop that may or may not belong to me since he never gave me a receipt to begin with.. just do yourself a favor.. stay away from this clown.. buyer beware.. he will take your merchandise than argue with with when you question him about his awful work ethics.. stay away.

Needed a computer fixed so my son could start virtual learning next week and hot tech came through!…read moreThe owner picked up the computer, texted with updates and was able to diagnose the issue with-in a day. He replaced the parts, gave a new charger and even a case to help protect my son's computer. All in all the service was amazing and stress free. Price was definitely friendly and now my son is ready for 6th grade! Thank you hot tech!!!

Maybe I came on a bad day but I had a terrible experience here. Guy opened a hour late and then…read moresaid said he couldn't help fix my charging port. A simple fix from past experience. The guy kept his sunglasses on and did not seem coherent. He appeared to not want to work.

Cannot tell you all the things this place does. I do know they sell a variety of phone cases at TK…read morelowest prices I've seen. The staff is really helpful and professional. Hables Espanol of course. They tried a couple cases on Mr home for me. Then when I chose one the guy put on the screen protector (ever do that? Its really hard to do perfectly). Then he put case on and I was good to go. ¡May bien! You don't get this kind of service at Best Buy ;-) I'll probably never crack the screen with the screen protector and heavy-duty case but I would totally trust them to fix it. Been there before with previous phone and also walked away happy. Top shelf place.