No rental vehicles available at the Norm Reeves Ford Cerritos Hertz office. I couldn't leave my vehicle for service. Bad planning on there part. read more

This place deserved 0 star. Spent $40 dollars on Uber - got here 10mins early (2:50pm) Sandy the most ruded rep ever yelled out "she's done and can't accept anymore reservations" Retarded company read more

Garbage. Made a reservation and spent $50 Ubering to pick up the car. Unfortunately they do not have the car. Or any order. They took the reservation and then fvcked me out the promises rental and $50 bucks. Hertz should be embarrassed to be represented by such a dirty place with rude feckless counter help. read more

Tried renting a car but gave me the runaround and nobody answers the phone. Crazy bad service

I was told to come in at 7:30am on a Saturday to pick up a rental because I needed to leave my SUV for repairs. I got to this location before 7:30am. At 7:15am, I asked the crevice center guys to follow up because the hertz person had not shown up. They told me 1-2 minutes away. Another 20 minutes go by and the hertz person still hadn't shown up. Well over 30 minutes and the guy hadn't shown up after telling the service guys he was going to be there in a few minutes. Over all, I did not have a good experience using Hertz at this Ford location. read more

Took my car in for repairs and came over to rent a car since it was super close. Got there at about 9:30 am Monday and there was this guy helping out some costumers so I waited. After he was done with the customers I politely asked him if there was anyone else waiting? He said "no I don't think so" and I said ok I need to rent a car so I'll be next if nobody's waiting. That was at 10:15am he went outside for a while and came back in sat at his desk on his phone for a bit then at 11am he put up a sign that said 12:30. Which is when he went to lunch. He walks right pasted me and doesn't say a word. 12:30pm rolls around and he's still not there. 12:35 he comes in and I'm sitting at his desk. He asked for my ID and credit card. I proceeded to tell him I do not have a credit card and I paid with debit card last time I rented a car from them 2 months ago. The whole time he was rude and unprofessional. Anyways he told me in order to pay with debit card I would need to get a work order form from my dealership. So I had to leave and go get an order form and come back. I came back and I was at the end of the line again. His co worker that I had worked with last time remembered me so he stopped and said hello and asked how my kids were. After that conversation with his co worker it was my turn. The rude guy suddenly became nice and helpful and got me a rental and I was on my way. I was there from 9:30am to 1:30 4 hours to rent a car. Mind you I have to work on Mondays. I thought i would have been in and out within an hour. Nope I had to miss a whole days pay for that. Costumer service was nonexistent that day very unprofessional. Fast forward to today Wednesday. Got there to return the rental and nobody was there at 9:30 . I waited a little bit and thought I better go to the dealer and pay for my repairs and maybe the guy will be there after I paid and got my car. Nope I waiting over an hour for someone to show up. Same guy from Monday comes walking in and he asked how long I was waiting and I said over an hour. I was supposed to go to work today but couldn't because I had to wait for the rental guy to come get the car. He told me they were short staffed at this location and another location. (I would have at least put a sign up saying like at another location be back whatever time). He also said I could have just left the keys on his desk. I said I didn't know that I thought he would have to check it out first and give me a receipt. I also thought if I were to leave those keys on the desk and something would have happened to them I would have been responsible. No thank you. So I waited until he got there to hand the keys directly to him. He was really apologetic and got me out of there fast. Well once he got there. Overall terrible experience this passed week. Please be professional next time. Or should I say all of the time. You need to work on your costumer service skills. read more

Stay away. Dishonest service, and unclear contracts. Hertz @ Ford Cerritos added additional insurance, despite my declining it over the phone, and slipped in the additional insurance anyway. They (Victor, according to my wife) took advantage of my wife's trust that Hertz would do what I had asked. My wife signed the contract. I found out about the additional charge when my wife went back 3 weeks later to exchange the car. Hertz refused to remove the additional charge. I contacted Hertz customer service by email, as Hertz customer service was closed at the time. I received an automated reply. It's been several days without a reply, to date. read more

Worst experience ever. Went to rent a car the girl at the counter Denise had the worst attitude, gave me attitude just really bad customer service if your gonna rent a car I recommend u ask for enterprise down the street great customer service. Don't waste your time at hertz really bad service and they don't have the car you want. read more

the people that work here are really chil... they have local pick-up service, they have cheap cars, and when you tell them you're renting the car for a vegas drink-a-thon, they joke with you and tell you where the best places are. I love it when people don't act too stuffy and professional, and this location does a great job of doing that read more

Had interesting event with this location. I was given a car as a loaner for a day while my car was worked on by dealer, so price was right. I was informed to bring the car back with the same amount of fuel as the vehicle had when I picked up. So off I went home noticing the panel indicating I was getting 25-30 mpg.. drove into my driveway and noticed I had 2 ticks of fuel (2 lines lit out of 16). Funny, should have at least 4 since contract says to return 1/4 tank full. It is about 2 miles from hertz to my house. So I pushed the knob to indicate the odometer reading.. I had driven 53 miles already . Read the mileage ,, 50 miles differential,,, OK,, used the vehicle and put 27 miles and parked it. Next day, I put 1 gallon of gas, more than I used since this vehicle gets more than 32 mpg and returned to rental location. Counter person took my keys and validated car condition and read fuel and mileage. She informed me that I had not returned the car fueled properly( 1/4 tank). I took that as if I would have to pay the $9 bucks per gallon per contract rules. I then interjected and told her I actually returned the vehicle with more gas than I received it with. I also advised her of the wrong odometer reading on the contract outbound mileage. The person told me that they did not want to argue and proceeded to process the paperwork. I signed the bill for the insurance rate and off I went. In hindsight, I can only ascertain that the reason for the odometer mistake was to mask the bogus fuel usage, had I used it lets say 100 or 200 miles,, the wrong odometer reading gets clouded, the customer fills the car and returns it with at least 1/4 of a tank. I really hope that this practice is not Hertz wide, but my advice to all,, check the figures and readings before you leave the lot. And as the contract stipulates, notify the attendant before exiting... It was only a few bucks,, but it is more about principle and ethics. read more