They have already taken down the first legit review against yelp policy lets see if they take this one down.
Absolutely horrible June, 14 2016 40th (Birthday) Backed up sink in a old apartment complex black gunk etc., known problem for years reported via call along with neighbors to plumber and calls to apt manager no response from plumber waited around all day thanks no party. June, 23 2016 03:36am at this point no response from plumber (calls) or show to fix problem along with more calls to apt manager along with neighbors. At 03:36am (wife has to work that morning) awoke to a flooded bathroom and partially flooded apartment while bailing out water with giant gas station cup into tub, calls plumber emergency number. The greeting she gets upon answering is " Why are you calling this number ? " It's one of their listed numbers by the way. After explaining the situation while still bailing out water was told it was not " an emergency." Wife try's to get time when they will arrive after plumber is extremely nasty. I awoke about 03:56am and take over bailing Eventually we get we will be there in an hour 04:36am no show, 05:36am no show, 06:36am no show, 07:36am no show. At about 08:30am after I had been bailing water for about 4 hours the plumber decides to show up (thanks) only at the neighbors? Never even bothered to come to door or call etc instead decides to text apt manager who then texts us to see if sink is still stopped up and flooded. Wow rude to wife disrespectful, unprofessional, something like 10 days to respond? Not an emergency? Avoid these guys wish we could.
6/23/2016 15:52 Update
So in addition to their above stated failures lying has now become apart of their business model. While at work my wife receives a call from Apt manger with some surprising news. (1) The plumber stated that he did in fact enter our apartment and that their was no flooding. (2) That the clog was caused by hair and hair only (3) That we and the neighbors would be responsible for bill. (4) That we continually called plumber aka harassment.
1) We have pics showing that from the previous tenants who were literally mentally unstable broke things etc before our new neighbors that it was infact from pictures green trash bags and what appears to be bags that hold bread which previous tenants used. Pictures are from neighbors that took pics of what was pulled out. We have text messages between ourselves and neighbors stating that from the plumber that he didn't need to enter our unit because they were connected. Which indeed they are but he told the property manager that he did in fact enter unit and their was no flooding strange considering the door was wide open with me on the couch waiting after flooding had stopped which is right in front of door.
2) We have pics showing what was actually pulled out from neighbors.
3) Because plumber lied and said it was just hair apt manager in a really nasty phone call to my wife at work accused us of lying and by default our neighbors as well says jointly both tenants are responsible for bill. Even though we have pictures of what was actually pulled out and it wasn't hair.
4) We continually harassed plumber with multiple phone calls we have phone records from my wife's phone that show first call at 03:36am second call at 08:02am. Two calls with a five hour stretch when plumber was supposed to have been there in an hour is not harassment. Said plumber stated that we shouldn't call that number again that was their house etc even though its listed as an emergency number maybe business should unlist that number?
5) We have video tried to upload to yelp but only allows photos the video shows the flooding. The picture of sister in laws dog at another location up read more
