Their hours are not accurate or they do not honor them , showed up for a pick up 20 min before…read moreclosing time and 2 guys just sat on the counters , while I knocked and when they saw me they sorry they are closed

I'm writing this as a former part-time employee who worked here for one month before quitting…read more Only got paid $12.35/hour to get treated like s*** by my two managers James Mwenje and Troy McGee. Troy is just an all-around unfriendly person that never taught me anything. He's super hostile, not in his words but in his body language. The look in his eyes screams that he wants to take his stress out on me. James, on the other hand, is someone I had nothing but respect for during almost my entire stay there except for my last week, where I lost most of it in him. He is extremely judgemental with the way he breathes down the neck of his employees. Same goes for Troy. Even early in the morning when I am pulling my car in and parking, James is giving me crap by calling me a terrible driver, which, okay, I can take that, because I am, but all I was doing was fixing my damn parking. I'm not even clocked in, and you're gonna talk down to me like that? Then on multiple occasions, he starts saying some offhanded comments like, "Man, how do you pay attention in school?" I have ADD, Attention Deficit Disorder, and he thinks I can learn a new skill just by observing it once and not even going over it step-by-step. That's not how the human mind works. I even told him during my job interview that I quit college due to COVID and online classes, but he doesn't remember that and is somehow criticizing me. Great. "What are you doing standing there with your arms crossed?!" That was when Andrew Johnson and I already frontfaced and cleaned the store around 5:00 PM while James wasn't there, so what did he want us to do? Frontface again? Pretend to work? I'm type 1 diabetic, and I am entitled to take a break whenever I please, but he thinks I'm willing to put my life at risk for this job, which I absolutely will not. Speaking of pretending to work, another thing that pisses me off about AutoZone is how whoever does the planograms forces us to change the price labels and/or price changes every week. Haven't you heard the old adage that you shouldn't fix something that isn't broken? And who is leaving so few employees working on Sunday, our busiest day of the week? Other than that, I have nothing but nice things to say for the other employees and would like to shoutout Mark for his hard work, Andrew, Dylan Johnson, and Monica Lewis for having the common courtesy of being nice to me unlike certain people, Christopher "Angel" Gutierrez for helping me out with his knowledge of vehicles and being able to speak Spanish, and most importantly, Ryan French who I have the utmost respect for as he deserves the highest promotions possible.

Today I had the pleasure of being assisted by Manager Luis and employee Ester, who was in training…read more From the moment I walked in I was greeted with a smile and nothing but kindness and wonderful service! Luis went out to my car and was able to easily access the burnt out brake light, Ester came with and watched as Luis explained things to her - he was a great teacher. When I asked multiple questions to him, he always replied 'yes, ma'am'. Nice to see such nice manners by young people today... There is another 'chain auto parts store' that recently opened literally about 1/8 of a mile down Smoky Hill Road.....I have been going to this O'Reilly's I would guess for about 15 years which is about when they originally opened. No need to even think about going to the new competitor when I have always gotten 5 star service from O'Reilly's! Thank you for your awesomeness!

Today the team is this store was amazing! I want to give the assistant manager Ken I believe his…read morename is a huge shout out! he went above and beyond to assist me! I would highly recommend this store. by far the best customer service from any of the other O'Reillys I have ever been to!

Went in to get some window moulding adhesive... kid took me right to the "super glue" area then to…read morethe body shop supplies. THEN the phone rang and he left me to go answer the phone. That's when I walked out.

Went to return an item that I purchased from their Quincy location because the Quincy location…read moredidn't have $140 to refund me my item that I purchased so they recommended me to go to the Hampton location spent 20 minutes there and heard the store manager Leo deoliveira complaining to the other store about why are they sending customers to his store to receive refunds? And he is supposed to be the store manager That was very childish and unprofessional of him to do that when he could've just given me the refund there I just walked out. He had me waiting there for over 20 minutes will not be returning to this location at all. Very disappointing

It's hard to run auto parts business I guess. Somehow, they always have what I'm looking for and…read moreI'm the one grabbing last package. Got the air filter for $12 and saving serious bucks. Friendly employees, always have what I'm looking for and decent prices, I'm coming back again and....again.

Good selection of items but just not impressed with the service. To have someone help with my…read morefuses I had to practically beg for help! They said no one there had experience or knew what to do out of the 6 people there! Really! No one knows about cars there?!?! You just stand at the registers and ring people up hoping no one asks you a question? I must say they at least lent me some tools so I could figure out myself. Which I did...

Ryan Lacy went above and beyond helping me with a Mickey Thompson tire warranty return. Other…read moredealers would not mess with it. Ryan did and now I have a new tire.

These guys did an amazing job on my Beast H2. Definitely would recommend using them for any Off…read moreRoad need.

Tuesday September 8th, morning after Labor Day weekend. My daily driver wouldn't start for the…read moreprevious 3 days, and I suspected a failed starter. I have faithfully used Smoky Hill Auto Servive since I purchased the car (2010 Toyota Rav4 4WD Limited), so I ordered a tow to bring it to SHAC, and spoke to Phil pre-arrival. At 12:30 pm, less than 3 hours after arrival, Phil called me back to advise that the cause was a dead battery, which the shop replaced under warranty, My car was ready for pickup...free of charge! I have always been treated with courtesy, honesty and precise service @ SHAC, never with any overselling or price inflation. I highly recommend it forever as an ideal provider of all levels of auto service for working families in the South Aurora/Centennial community! Thanks so much, guys!

Super nice staff and well priced labor. They got everything figured out and went over all my…read moreoptions.

Worst customer service ever! Jerry oleson is terrible with helping the customers. Will never come…read moreback to this store. His condescending attitude will make all customers walk away. When you walk into an auto parts store don't expect everyone to know everything about a car. You are supposed to help find the parts and not make people feel less for not knowing the type of vehicle part we need.

I have been to this Advance Auto parts a couple of times, and did not have great service, until…read moretoday. A gentleman named Charles went out of his way to help me with my battery when he didn't have to. He explained what he was doing the entire time, showed me what parts they had at the store to use and how I could purchase them for future times. He also checked other things to make sure they were working as well to ensure my car was the safest possible on the road! He is such a good worker, and deserves a raise!

Bad customer service , mean and disrespectful guy at the register who worked day time on Friday Nov…read more14th.

Recommended Good gas Station. Always has cheap gas and the customer service isn't bad.read more

Always honest and thorough. I don't feel like they go looking for things that don't need to be…read morefixed but will be comprehensive in their research. We've taken 3 cars there now and have always been highly satisfied with Big Nicks.

Took my car in for a rough idle and stalling issue but this place solidifies why I hate shops. So…read morethey've had my car for a solid two weeks and didn't bother texting or calling me a single time with updates or any progression with the car, I ended up having to reach out every time(have the call logs to prove it). I'm fairly knowledgeable about cars and do most of my own work but this issue with the car left me and obviously "Nick" dumbfounded even though he'll boast about spending sooo much time on it -Thats nice bud, car still isn't fixed- and the shop kept whining about the "aftermarket" parts I installed even though they are pretty much the equivalent but didn't bother listening to what all I've done and ruled out, so after I had reached out to get an update they said my aftermarket fuel pressure sensor wasn't putting out the exact OEM pressure and wanted to replace it with an overpriced OEM one (mind you I already replaced it when I pulled the rails and injectors) but like an idiot who just wanted my car to work I said yes not knowing they over charge out the rear for labor, 2.6 hours to take a manifold off? and 455$ to do it? that's insane and guess what? it didn't fix anything, so I had a super unpleasant call with I guess is his wife I wasn't pleasant but I wasn't rude either her on the other hand? Jesus, like lady you people have had my car for a full two weeks and I've had to do all the reaching out and the car isn't fixed, but here's the kicker when she gave me the total I was awestruck so I mentioned I was gonna dispute that with Nick so she blew up on the phone (super unprofessional) seems like they've been down this road before. So I was on my way back down to that side of town and my father said he was just gonna go pick up the car because I was still an hour away and they wanted him to pay cash? because I said I was gonna dispute their blatant rip off. If you made it to the end the take away is this DO NOT UNDER ANY CIRCUMSTANCES BRING YOUR CAR TO THIS SHOP P.S. To the owner no need for a BS sudo HR style response you're unpleasant unprofessional and a joke

I realize my left headlight went out I don't wanna be driving around like many others with one…read morelight Very helpful I couldn't get the clips off my headlamp lights. Well I bought the parts there they installed my new headlamps

Battery dead. Car wouldn't even turn over. Got a jump and drove straight to the store. Called them…read moreon they way to make sure they can change the battery for me. The associate who answered asked for the car make and model and told me they could, Went in and Evan was then one who helped me on the phone. He showed me what batteries they had and answered my questions about which to select. I chose one and then Evan installed it for me. They took my old one. I can't say enough about Evan's service. He was attentive and professional. He took great care about doing a good job and helped me find something else I forgot I needed. What a great young man to have working in that store. I highly recommend coming here as I received such great service. They also have a rewards program.