Went in to get some window moulding adhesive... kid took me right to the "super glue" area then to…read morethe body shop supplies. THEN the phone rang and he left me to go answer the phone. That's when I walked out.

Went to return an item that I purchased from their Quincy location because the Quincy location…read moredidn't have $140 to refund me my item that I purchased so they recommended me to go to the Hampton location spent 20 minutes there and heard the store manager Leo deoliveira complaining to the other store about why are they sending customers to his store to receive refunds? And he is supposed to be the store manager That was very childish and unprofessional of him to do that when he could've just given me the refund there I just walked out. He had me waiting there for over 20 minutes will not be returning to this location at all. Very disappointing

Today I had the pleasure of being assisted by Manager Luis and employee Ester, who was in training…read more From the moment I walked in I was greeted with a smile and nothing but kindness and wonderful service! Luis went out to my car and was able to easily access the burnt out brake light, Ester came with and watched as Luis explained things to her - he was a great teacher. When I asked multiple questions to him, he always replied 'yes, ma'am'. Nice to see such nice manners by young people today... There is another 'chain auto parts store' that recently opened literally about 1/8 of a mile down Smoky Hill Road.....I have been going to this O'Reilly's I would guess for about 15 years which is about when they originally opened. No need to even think about going to the new competitor when I have always gotten 5 star service from O'Reilly's! Thank you for your awesomeness!

Today the team is this store was amazing! I want to give the assistant manager Ken I believe his…read morename is a huge shout out! he went above and beyond to assist me! I would highly recommend this store. by far the best customer service from any of the other O'Reillys I have ever been to!

My car unexpectedly died in the parking lot next to this shop. I went over to them and they were so…read morehelpful and kind. NIck gave my car a jump and at my request, tested my battier. It was 6 years old and had bit the big one. NIck helped me find a compatible one in a price point I could afford and then changed it out for me. NIck is a great assest to this store.

I've been having check engine light issue with my 08 Toyota. This location has always come thru…read morewith great front and commercial counter help and troubleshooting of mechanical problems. I would recommend this location for its professional service with customers.

It's hard to run auto parts business I guess. Somehow, they always have what I'm looking for and…read moreI'm the one grabbing last package. Got the air filter for $12 and saving serious bucks. Friendly employees, always have what I'm looking for and decent prices, I'm coming back again and....again.

Good selection of items but just not impressed with the service. To have someone help with my…read morefuses I had to practically beg for help! They said no one there had experience or knew what to do out of the 6 people there! Really! No one knows about cars there?!?! You just stand at the registers and ring people up hoping no one asks you a question? I must say they at least lent me some tools so I could figure out myself. Which I did...

I realize my left headlight went out I don't wanna be driving around like many others with one…read morelight Very helpful I couldn't get the clips off my headlamp lights. Well I bought the parts there they installed my new headlamps

Battery dead. Car wouldn't even turn over. Got a jump and drove straight to the store. Called them…read moreon they way to make sure they can change the battery for me. The associate who answered asked for the car make and model and told me they could, Went in and Evan was then one who helped me on the phone. He showed me what batteries they had and answered my questions about which to select. I chose one and then Evan installed it for me. They took my old one. I can't say enough about Evan's service. He was attentive and professional. He took great care about doing a good job and helped me find something else I forgot I needed. What a great young man to have working in that store. I highly recommend coming here as I received such great service. They also have a rewards program.

young lady was very annoyed I asked her for help opening my hood that takes two seconds. acted like…read moreit was a huge inconvenience in her empty store. I left and went somewhere else. mind I was very nice to her and she didn't want to walk to my car to help me

This place really helped me out when my car broke down right in the parking lot in front of their…read morestore. A good place to break down I guess! Luckily it was just a bad battery. They came out and tested the battery then agreed to install it too. They were getting slammed with business but a guy working there his first day on the job cheerfully installed it - and wouldn't you know it - it started to rain like crazy right when we got outside. It poured! But he got the job done and I was on my way. I would give them 5 stars except they were really unstaffed for the amount of business they had.

Frantic call for a help from a friend with starting problem and after jump starting the car, ended…read moreup coming here to test out the battery. They got this nifty tester that will tell you about the battery conditions and also the charging system. Ended up buying new battery and installing it on site. Had 3 different batteries to choose ranging from low $100 to $190. Clerk was informative on warranty, free replacement period and price. He even loaned tools to replace it, gave advice on how to do it. He even helped changing it out. I would definitely recommend this location to anyone needing new batteries.

I have been to this store multiple times and each time these little kids that look like they are…read morestill in high school provide me with false information. Acting as though they are confident in their knowledge of auto parts. That is far from true, I recently went into this Auto Zone and had some kid who had his haircut done with a salad bowl on his head and confirm my rear rotors and breaks were Active and covered. I have a mechanic working on my vehicle and discovered that they weren't. I do not know why they opened this store without properly trained employees. You guys make a net income of $2.5 billion a year, and $18.94 billion in total revenue. Your stock price is higher than even a hospitals stock price coming in at $2,855 and your telling me with all that revenue you can't hire proper trainers to train employees or pay their employees better so that they are motivated to train instead of throwing these uneducated employees to the wolves?

Their hours are not accurate or they do not honor them , showed up for a pick up 20 min before…read moreclosing time and 2 guys just sat on the counters , while I knocked and when they saw me they sorry they are closed

I'm writing this as a former part-time employee who worked here for one month before quitting…read more Only got paid $12.35/hour to get treated like s*** by my two managers James Mwenje and Troy McGee. Troy is just an all-around unfriendly person that never taught me anything. He's super hostile, not in his words but in his body language. The look in his eyes screams that he wants to take his stress out on me. James, on the other hand, is someone I had nothing but respect for during almost my entire stay there except for my last week, where I lost most of it in him. He is extremely judgemental with the way he breathes down the neck of his employees. Same goes for Troy. Even early in the morning when I am pulling my car in and parking, James is giving me crap by calling me a terrible driver, which, okay, I can take that, because I am, but all I was doing was fixing my damn parking. I'm not even clocked in, and you're gonna talk down to me like that? Then on multiple occasions, he starts saying some offhanded comments like, "Man, how do you pay attention in school?" I have ADD, Attention Deficit Disorder, and he thinks I can learn a new skill just by observing it once and not even going over it step-by-step. That's not how the human mind works. I even told him during my job interview that I quit college due to COVID and online classes, but he doesn't remember that and is somehow criticizing me. Great. "What are you doing standing there with your arms crossed?!" That was when Andrew Johnson and I already frontfaced and cleaned the store around 5:00 PM while James wasn't there, so what did he want us to do? Frontface again? Pretend to work? I'm type 1 diabetic, and I am entitled to take a break whenever I please, but he thinks I'm willing to put my life at risk for this job, which I absolutely will not. Speaking of pretending to work, another thing that pisses me off about AutoZone is how whoever does the planograms forces us to change the price labels and/or price changes every week. Haven't you heard the old adage that you shouldn't fix something that isn't broken? And who is leaving so few employees working on Sunday, our busiest day of the week? Other than that, I have nothing but nice things to say for the other employees and would like to shoutout Mark for his hard work, Andrew, Dylan Johnson, and Monica Lewis for having the common courtesy of being nice to me unlike certain people, Christopher "Angel" Gutierrez for helping me out with his knowledge of vehicles and being able to speak Spanish, and most importantly, Ryan French who I have the utmost respect for as he deserves the highest promotions possible.

Ryan Lacy went above and beyond helping me with a Mickey Thompson tire warranty return. Other…read moredealers would not mess with it. Ryan did and now I have a new tire.

These guys did an amazing job on my Beast H2. Definitely would recommend using them for any Off…read moreRoad need.