Shout out to Michael for helping me out! I'm visiting my niece in Austin and have 0 knowledge about…read morecars and my battery so happen to give out on me when I'm 3 hours away from home. Was in and out in less than 30 mins.

LIlly helped check my battery and engine and put another battery in. She was soooo wonderful and…read moreknew exactly what she was doing ! Great auto zone

S Congress location is outstanding. Mark really helped me out. Had a unique battery situation and…read morehe had the tools for the job. I will be back!

Had to get a new headlight so I came here because I read they help with the install for free…read more Nothing I couldn't do myself without a YT video, but the courtesy is greatly appreciated! Enrique was so kind and super helpful!

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

My son is a student at UT and blew a head gasket while driving between Houston and Austin. We ended…read moreup taking the car to SOCO Muffler Repair on South Congress, and I could not have been more impressed. Fernando and Rony were unbelievable. Their communication was fantastic from start to finish, and I never felt for a moment like I was being nickel-and-dimed. They were honest, professional, and made a stressful situation so much easier to handle. I would recommend this shop any day.

First time customer but now a forever customer One of the…read morebest customer service experience I've had at an auto shop. My Mom's Jeep Cherokee was leaking a lot of oil. I brought it in and they knew what the issue was in minutes. Fernando was very communicative and showed great hospitality. And the repair was finished a day early at a very reasonable price!

Practical advice, fast service, and good pricing…read more This mechanic shop has saved us thousands of dollars over the years. And we trust the work they've completed on our family vehicles.

I am an extremely meticulous bicycle mechanic and even own and run a local bicycle shop so I…read moreunderstand what it looks like when mechanics and staff work well together for great results. Appreciate these guys!

I love this place, it's the only place in Austin. I will take my car for an oil change because of…read morethe friendly transparent service and good prices. Every time I've been I feel like they genuinely want to help me and not just make a buck. The atmosphere is also really welcoming towards women which is not always the case with auto shops. I will specifically wake up early or wait for their availability to change my oil. Thanks, Terrytown Texaco.

Tarrytown Texaco is a friendly neighborhood gas station that my family appreciates. Beyond fair…read moreprices for gas and services, the staff is always helpful which makes it a true neighborhood institution. Today for instance, my wife needed her car's oil topped off while I was away and Jake helped take care of it. Little things like that make us grateful to live in West Austin around a neighborhood service station like Tarrytown Texaco.

Great service & honest pricing. I took my car for an alignment and they did a great job. When I…read moreleft Cherry who runs the customer service brought to my attention that there was a loud engine noise from a cold start. She told me that it's most likely timing chain timing gear issue. Since the car was still covered under manufacturer's warranty she recommended I bring it back to Mercedes. I took it to a Mercedes and they confirmed the problem. Just turned out to be a $1,500 repair which was covered at 100% since the car was on the warranty. How lucky was I to have found this shop????

Brought bmw in for oil change. Asked them to look at my wiper fluid…read more They told me they'd call me with a quote. When they called they'd already done the job and made it sound small. When I picked up it was $550 for an oil change and "cleaning out the lines." Maybe I'd done it. But when you tell the customer you'll call with a quote that's the expectation. Highly recommend if you like to be gouged and lied to. Personally I won't be returning.