S Congress location is outstanding. Mark really helped me out. Had a unique battery situation and he had the tools for the job. I will be back! read more

Had to get a new headlight so I came here because I read they help with the install for free. Nothing I couldn't do myself without a YT video, but the courtesy is greatly appreciated! Enrique was so kind and super helpful! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Austin, Texas

Thank you, Mark! Had my wipers waiting for me when I arrived and installed them quickly! I am so happy with my new wipers haha

ORiley's has been a life saver for me many times! Today with rain coming, I stopped in to purchase new windshield wipers! Mr Gailon waiting on me today and several other times. He was so helpful and informative on which wipers to purchase! Then, he was kind enough to go to my car and install the new wipers. He was almost finished when the Manager came by and also help!! WOW!!! GREAT GUYS, GREAT SERVICE!!!! As an older lady, this service is extremely important and appreciate!! GUYS, THANK YOU SO MUCH!!! read more

I needed a new battery after I had to have my car jumped. The agent came out and checked the battery immediately, showed me the results, sold and installed a new battery and I was back on my way with full confidence. Thankful! O'Reilly's on 38th. read more

Joey was very helpful in cleaning off the corrosion during a battery change. I had intended to just buy the battery and replace it myself, but he generously offered his assistance free of charge! read more

Last week our car battery died. I called the O'Reillys on South Congress to see if they had a battery for that make and model. Mark Pruitt, the store manager is the person I spoke to. After confirming they had what we needed I let him know I'd be there as soon as roadside support had made it by for a jump start, and that their ETA was about an hour. Mark offered to come over and jump start the car! I then followed him to the store and he had the new battery installed in a matter of minutes. He even used his leaf blower to blow out all the leaves and debris under the hood. Mark's kindness and helpfulness reminded me what Austin used to be all about! He has earned the store a loyal customer! read more

Ordered a timing chain for my car. When I went to pick it up the box it was in was greasy. After opening the case it was obvious from the wear marks, oil, and a random pushrod, that the part was used. I told them O wasn't going to put the used part on my car and requested another. They said they would do it, but I have to pay for shipping. I just did a return and ordered from Summit Racing. Beware of parts from Oreilly's. They obviously don't check returns. read more

Justin was so helpful and kind. I clearly didn't know exactly what I needed but he helped get the right parts and fix my car up to pass inspection with no complaint. I'll be back here for any future needs. read more

Mario was incredibly helpful and friendly. I was able to get a quick read and battery replacement in a timely manner!

They don't honor their warranties. I won't be back - it important that car parts stores stand behind their products

Armando was very helpful in installing my car battery and exchanging my key battery! He was very patient and provided extremely great customer service. read more

Thanks for letting us use the code checker on my '06 Toyota sienna van, it turned out that the check engine light did not yield any codes so I guess the Toyota dealer can reset this with my next check up and oil change. read more

O'Reilly Auto Parts - Thanks O'Reilly! - Auto Parts & Supplies Near Me - Austin, Texas

I had my battery die while out and about. I got a jump and made my way to this location. Mario was great and efficient at replacing my battery. So great when you're in a pinch! read more

Went to pickup my online order after I received the email saying my order is ready. Arrived to a really well lit store with great (empty) parking & thought the curbside experience would be perfect. Instead I called twice with no answer. Went inside & two employees were bent over the counter staining at their cell phones. I made eye contact with the nearest one & walked towards the counter. The employee didn't say a word until I said I was there to pickup my order. At least the order was correct but the stuff was pathetic. read more

I went today because I needed some oil but was a bit clueless. Jose, the manager, was so friendly, kind and knowledgeable and beyond helpful. He came out to look at my car to asses how much I should buy. He also poured the oil for me and showed me what to look for going forward. I really appreciate the level of customer service I received - I'll definitely go back! Thank you Jose!!! read more

This was the 6th place I had tried in town, and they were the only ones able to install my battery (as it is in a difficult spot). Quick service and very reasonable price. I will definitely be coming back here for my car needs in the future! read more

I needed new windshield wipers, picked out some that I thought would fit. At the checkout, the manager Jose checked and noted that I needed a different length for the driver side and went to get it for me. Then he offered to put them on my truck and he was much faster at it than I would have been. I appreciated the help and friendly service, thank you! read more

This is really a "zero" stars occasion. I went in knowing exactly what i needed. Instead i was treated like a total idiot and told to "take it to the shop." For a SPARK PLUG !! Eventually, he sighed and told me " i'll get you what you want." After firing off a round of questions at me regarding my vehicle, it was my time to sigh and exclaim that i would go somewhere more helpful. Funny thing is, he probably could've talked me into buying more than just the spark plugs had he taken the time to listen and engage me. Lost sale FOREVER. read more

I came in at the last hour of their business at about 9:15 PM. (This was my 3rd trip to complete this task because the other oreilly's stores were sending me to each other). All I needed was a battery exchanged/returned. The "store brand" one I bought a few weeks before this; the unit never worked correctly. The older man working tried his hardest to help but wasn't able to find my info in the computer (bless his heart), I stood there for 20 mins patiently... Then MONDO stepped in very unprofessionally calling me "boss-man" over and over in a very condescending way as if I'm a nuisance. He was able to successfully find my info within 30 seconds. Calling me "boss man, boss man, boss man," Once again, I was told to come back when a manager was on duty. I can't do this because I get off work late, and apparently they don't have managers that ever work late. I have returned and exchanged many things at this store and it was never an issue. I've been a reliable customer for 30+ years. O'Reilly's Has let me down several times recently in the Austin area. They must have Changed their standards for employee hiring. I'm officially proud to never spend another dollar at O "boss-man" 'Reilly's.... I went directly to ADVANCED AUTO PARTS AND WAS VERY FRUSTRATED! They got me a better battery and even gave me a discount AND CARRIED IT OUT TO MY CAR HOLY MOLY! how refreshing after such a poor experience at O'Reilly's. I am now a proud new ADVANCED AUTO PARTS customer. read more

I've been in here before for pretty routine things like windshield wipers, etc. Went in last week for a new battery. I had gotten a jump from AAA and their battery test said I needed a new battery (over 5 years on a 6 year battery). I went in, after comparing prices online at Autozone and seeing they were about the same, and told the young gentleman there that I needed a new battery for my Blazer. It took a few tries between the radio being too loud (he turned it down eventually) and the the guy mumbling, but eventually I got the battery I needed (although I did have to ask for the cheaper battery--that wasn't immediately offered). Now comes the part that earns the 5 star status. As a spoiled millenial who likes to save a buck but never bothered to watch my dad when he was working on the cars growing up, I was determined to install the battery, which I thought would be an easy task, given that O'Reilly's provides tools to help you with repairs like these. After spending 10 or 15 minutes on my phone looking up how to change a battery, picking up random sockets from the tool cart hoping that I would find the right one, another gentleman behind the counter found the right tools for me and spent five or ten minutes switching the battery out for me. I hadn't asked for his help (apparently my air of desperation and frustration was enough) but in a few minutes my baby was running again...and I noticed that my car was acting like it was in a horror movie, cranking even when the key was not in the ignition...but that, I have since found out from my mechanic, was a problem with my starter/ignition switch. Stay tuned for a review of my mechanic.... Overall though, a very solid performance from O'Reilly's read more

Stopped in here for some help with auto wax for my new car & they could not have been nicer! The young man helped me with every question I had & explained the different waxes, washes, & tools etc. that worked the best &/or the best value. It was such a relief since I just left Pep Boys on S. Lamar and could not even get waited on. These guys definitely have my business from now on! read more

Called ahead after trying two other parts locations! The crew there tonight was extremely knowledgeable and helpful! My car is now running and I couldn't have asked for better service! They also informed me that, if they don't have the part, they can get it.. Which is great to know! Why would I ever need to go anyplace else! read more

I needed assistance with my truck battery today. Mr. Jesus Hernandez greeted me when I came in and was patient, courteous, and explained everything clearly with just enough detail. He checked the battery and alternator, (alternator was fine and battery was bad and 5 years old) so he changed the battery out. He explained the different battery options. He was efficient, but I never felt like he was rushing. Vehicle issues, even simple ones can be stressful, and I am extremely impressed by the customer service I received. read more