Unfortunately, my daughter's car battery died nearby, so as soon as we jumped the car and got it…read morerunning, we headed to the closest AutoZone. As soon as we walked in, the wonderful associate greeted us and helped us right away. She tested my daughter's battery and confirmed it was indeed a "bad battery" then guided us through choosing the best replacement battery option for her car. After we made our purchase, the associate quickly installed the new battery and within minutes, we were good to go. The service was not only fast but also incredibly friendly and helpful. It turned a pretty stressful situation into a smooth, positive experience. I highly recommend this location for their excellent customer service!!!

Carl was absolutely amazing and knowledgeable. Helped me find and replace a headlight bulb in under…read more3 mins.

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

9am Friday, I drop my car off for them to investigate a noise and a broken window crank. 8 hours…read morelater, I call them asking for an update. They tell me they haven't even looked at my car and they'll get to it on Monday. As if they expect me to go all weekend without my car. At no point were they ever going to call me? Do not even consider using them for your auto maintenance or repair.

I had a great experience at Big Al's location 5501 Virginia Beach Blvd, Virginia Beach, VA 23462…read more Nancy & Thomas provided exceptional customer service & even went over and beyond to make sure my brake issue was resolved! Thank you Big Al's!!! I highly recommend them!

I would not recommend Big Al's based on my experience. I brought my car in for a tune-up, but after…read morethe service my vehicle continued to have serious performance issues. Instead of the problem being fixed, I ended up spending hundreds of dollars taking my car to multiple mechanics and paying for additional diagnostic services to figure out what was wrong. After getting several professional opinions, the problem was finally identified: Big Al's installed the wrong spark plugs during the tune-up. The incorrect spark plugs caused ongoing issues that led me to believe there was something much more serious wrong with my vehicle. Because of this mistake, I wasted a significant amount of time, money, and stress chasing a problem that should never have happened in the first place. What should have been a routine tune-up turned into an expensive ordeal. I had to pay for multiple inspections, diagnostic tests, and other unnecessary services before the real cause was discovered. I trusted Big Al's to perform the work correctly, and that trust was broken. I am extremely disappointed with the quality of workmanship and the financial burden this mistake caused. I expect Big Al's to take responsibility by refunding the cost of the faulty tune-up and reimbursing me for the additional expenses I incurred because of their error. I hope they improve their quality control so other customers do not have to go through what I experienced.

Even though they didn't have the part for me, they found it for me, which I appreciated. I hate…read morehaving to cold call places. I definitely recommend

Can't find a part you need to get your vehicle back on the road? Dealership is 3x the price?…read moreSalvaged used auto parts are the way to go. Much cheaper, find a mechanic that understands you are not made of money and will fix your car with used parts. The alternative way to go... zoom zoom zoom!

I stopped by Audio One to get a quote on installing my new Dash Cam. The price quoted was fair for…read morethe amount of work it takes to do the job correctly. I much prefer to deal with local shops rather than going to the huge mega stores for sales and service.

These guys know what they're doing. Bought a radio off amazon that wouldn't turn off. They…read morediagnosed the problem quickly and didn't charge me a large sum. Very reasonable and down to earth guys.

Very competent, professional, and kind. They deliver honest professional service, with a smile. I…read morewalked in telling them I needed a new starter for my 4Runner. They analyzed the new battery, starter and alternator. They could have sold me a new starter. No questions would have been asked. Instead they only charged me a small inspection fee and sent me on my way with a true smile. I will always refer them.

Quick service, knowledgeable and beyond fair! He solved a mystery with my alternator issue that…read moreother mechanics missed! Couldn't recommend more 10/10 thank you!!

Called in a few days before to get an alternator replaced and it was done perfectly and quick,…read morecustomer service was also a 10/10.

I had two of my vehicles serviced here for Timing Belt replacement and a tune up. Muñoz Auto…read moreServices were great in getting my vehicle completed and returned in a timely fashion. Great customer service and great communication throughout my service. I truly recommend this place for your vehicle's needs! Thanks Again!