Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

I can't say enough good things about Fasty's Garage, he has worked on multiple vehicles over a span…read moreof years without ever having any issues. From custom lighting IGLA, Radenso radar ,air suspension, fastys has done it for me.

I stupidly bought the shaker light kit. Once it was received due to health reasons we had to wait…read moreto install it. When I opened the pouch the paper was pealed from the light strip. I emailed them regarding this and of course, no response. We are members of several car clubs. Thus information will be passed on to them. This was my first foray into leds. Not only were they extremely overpriced but they are also junk. DO NOT BUY from Fastys.

First, neither my husband nor I are at all automotively-inclined. As such, when both vehicles'…read morebatteries went out at the same time, we were a bit lost. Thankfully, AutoZone is right around the corner from home. We stopped in this store and were immediately greeted by an employee who pointed us in the right direction for batteries. Everything in the store is well signed to begin with, but the personal touch was nice. We took a look at the battery section and were still a bit confused. The same employee came over and asked if we needed help. He then assisted us in snagging the correct batteries for both vehicles. The pricing was very similar to what I had seen while researching online, so nothing to report there. During checkout, the friendly cashier explained to us that if we brought back the batteries we were replacing, we would get a portion of the purchase price back. Good to know, so we did that as well. I would recommend this store, as their team is very friendly, the store is clean and well laid out and the location is highly convenient.

I had to jumpstart my daughter's car so we went to O'Reilly's near her house. Danielle was at the…read morefront counter and was very friendly and eager to help! She tested the battery, alternator and starter. When the alternator showed as failed, she informed my daughter that she should check to see if it's still under warranty and that she needed to tend to it soon.

A young lady named Danielle helped me on the phone. She was fantastic. She found exactly what I…read moreneeded while we were on the phone and when I got to the store, she had it sitting on the counter ready to go. I had tried calling your competitor, they didn't have what I needed . I don't think they should call themselves an auto parts store. You guys made a bad day much better. Thanks

The store is small and well organized, with a small, but knowledgeable staff. The reason for my…read morefive start review, though, is the incredible level of personal customer service I've seen. In the store the other day, I overheard one of the employees speaking with a young girl and her parents about a Pokemon watch battery they had replaced. i guess the watch wasn't really built for long term use ( or had broken ?) , because the gentleman was explaining to the girl that they needed to replace the watch. Not only did he address her by name, he had personally researched replacements as well as the names of the Pokemon featured on the watch. The family walked away delighted, and rightfully so. I'm impressed by the small-town service this corporate company has consistently shown, and I will be back nest time I need a phone battery.

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

Abbat is my hero! He fixed something extremely quickly for me, and he was already swamped w work…read more God bless him and I am soo pleased

This is the worst car business and customer service I've received. They said they rotated my tires,…read morebut they did not. When I asked to speak to a manager, I was given a card to call him at the store I was currently standing in. After demanding to speak to a manager, he was eventually called. When the employee told him the problem, the manager told me to call tomorrow or come back.

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

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