I went in to buy windshield wipers, only to discover that each one had to be purchased separately…read more What happened to the days when you could buy them in a two-pack? I considered going to Amazon to buy them, but I needed them as soon as possible because it was supposed to rain. Fortunately, Kayla behind the counter helped me find the wipers I needed and even went above and beyond by installing them for me. Thank you, Kayla! I will definitely go back to see her again.

The store is clean and well stocked. The employees are knowledgeable, friendly and very helpful!…read moreThey usually keep the line moving, but even if you do have to wait, it is worth it!

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

First, neither my husband nor I are at all automotively-inclined. As such, when both vehicles'…read morebatteries went out at the same time, we were a bit lost. Thankfully, AutoZone is right around the corner from home. We stopped in this store and were immediately greeted by an employee who pointed us in the right direction for batteries. Everything in the store is well signed to begin with, but the personal touch was nice. We took a look at the battery section and were still a bit confused. The same employee came over and asked if we needed help. He then assisted us in snagging the correct batteries for both vehicles. The pricing was very similar to what I had seen while researching online, so nothing to report there. During checkout, the friendly cashier explained to us that if we brought back the batteries we were replacing, we would get a portion of the purchase price back. Good to know, so we did that as well. I would recommend this store, as their team is very friendly, the store is clean and well laid out and the location is highly convenient.

Very good service from manager and the young lady who assisted me with my O'Reilly battery repair…read more Great store and I'll def shop here unlike Irving Blvd who gave me the run around 3 times in an hour.

After failing to find the zip tie car clips at two different places I thought, well dern it why not…read moretry O'Reilly's Auto Parts? Much to my chagrin, I also struck out there as they did not have what I was looking for. But, I am the kind of guy who doesn't give up easily and thought I have one more place to try. This store is clean, well organized and well stocked. O'Reilly's is a great place for auto parts so come and visit, staff are ready to assist you.

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

Reece was easy to work with and friendly. I knew what I wanted to pay for the vehicle and he…read morehelped to get that accomplished! A little disappointed in the amount of time I had to wait to sign paperwork and get out the door. I paid cash and didn't finance anything so figured it would take a lot less time than it did. Other than that I'd say give them a chance.

We drove from Wylie to Arlington anticipating seeing a Dodge Durango that we viewed online with…read moreavailability. So first off, be aware all texts and communication by your phone number are AI generated. There is no Jerry! Lol but not really. The other person who gave the review for this dealership about "lies, lies, lies," is 100% accurate! So upon arrival, hardly anyone was around to come and even greet you. If there are sales reps they are just sitting at their desk. I did see some men walking around coming in and out but we were never greeted. We noticed a couple waiting in one of the office areas. Finally, I texted that we were there and the response was, to go back inside and ask for Jerry's AI self. Even the chick that finally walked up to us, kinda had a chuckle when I said the text said to ask for Jerry. So we then ask her about the Durango and we are walked into her office. She asked us how much we were planning to put down and some of our personal information (address, etc) but we still had not heard anything about the car in question. So she takes off, takes awhile to come back and then mentioned to us sorry for taking so long but that she cannot locate that vehicle on their lot or the keys to it. We were so thrown off by this. She literally mentioned this happens a lot, not being able to locate keys to vehicles. Like huh? So then she asks if we wanted to see any other vehicles. We told her we drove all the way out (about an hour) to see that particular vehicle that Jerry's AI self texted is ready to test drive when we arrived. So we asked about another Durango that was literally parked in the front row as you pull into the dealership. She preceded to say "where?" and I even pointed telling her it's the only silver Durango out front as you walk out the front entrance doors. She said she understands but that there are a couple of them. There wasn't. Only one out front. She gave us the pricing finally on it and it wasn't in our budget. Meanwhile, she leaves to go do something and so I just wanted to find out how long the other couple had been waiting. The female mentioned a tad over an hour. I told her yeah, we were told the keys can't be located for the vehicle we were coming to see and she said they were told the same and it was a totally different car. So I ask the girl if there was a manager on site and she said yes. I asked if she could let them know we wanted to speak to them. So then she comes back with the "manager". He asks what he can help us with. I lay out all what had happened and what we were there for. So he says give him a little bit and that he's going to try and look for our vehicle. He comes back and says he tried pulling it up in the system and it wasn't found. So who the h, e, double hockey sticks is lying here!? Her, the manager, both? Anyhow I told him put yourself in our shoes. I asked him how would you like going to look at a specific vehicle you had text communication about that was an hour away with your girlfriend, wife or even by yourself? He said "or my husband". I said "ok, your husband or whomever". He said "I'm kidding". I really didn't care regardless if he was with a man. My point was over looked! I said what I said for the principle of the situation with hopes of him being relatable and making the situation not only heard but taking it in to where they make changes so it's not happening to others moving forward. Screw Clay Cooley! If I could show "zero" stars on my review, I would. Don't be suckered into giving your hard earned financials to this joke of a dealership! Also, "Am I at a club?" The playlist was unprofessional. I can get with Hip Hop music because I'm a fan of it, no doubt but to have the version of Rhiannas, Bitch better have my money playing and just like that, WOW! I just kept hearing bitch, then a guy came on that version going deeper into the obscene language and lyrics and mind you, we were also with our 11 year old son. Awful. Play than in your car or listen to it on your own time. This dealership was crazy, mad, awful. Yes. I wrote this essay intentionally. You read it (or thought of it) No regrets that we, as well as that other couple, left. Waste of time but glad we didn't give our money to them.

Savannah was super helpful when I needed help finding some items in store. Excellent customer…read moreservice!

Upselling is fine but don't lie about what you have in stock. Went in for wipers and was told they…read moreonly had $50 ones so I asked for other options and was told that's all they had so I said I'd pass and then as I'm turning away they suddenly have $15 ones...

The customer service here was amazing. I was greeted when I came in even though there was a line at…read morethe desk. I made my selection and asked Eddie a few questions about replacing my mirror. He accompanied me outside to my car to look and see if the mirror I selected would work. He opened the package and we figured out it was slightly off when it came to the size. He offered to order it for me. He proceeded to look and found out they don't sell it. Only the full replacement piece. That being so he said there was something we could look at. So we went to the aisle and found a product that let me cut what I needed so I had a temporary fix until I could buy the parts I need. 10/10 because this is the type of service that I not only expect when I walk into a store but they looked at me as a person who was fixing her car not a female in a dress out of her element.

Visited this store today in need of help and I had two dogs over 100 pounds with me cause my fence…read moreblew down. My battery died and got a jump and wanted to see if they could test it cause Oreileys has always helped me in the past. I explained how sick we had been and was in need of the test and my boss would come buy the battery if it was bad. The lady said it would be too hard to get her clamps underneath the cover. She asked her store manager they said they couldn't help me. I drove across the street and it was no problem for the other store. It wasn't a big deal I just didn't know how and apparently neither does this Oreileys. Definitely needed the battery and the guy at the other shop showed me how simple it was and could have been tested at Oreileys. Disappointed in the lack of help I received.

I received great help from employee Jonathan for a part that was difficult to find and fit under my…read morehood. He was so patient, worked so hard to find a solution, then ordered the part. It came in perfect. Thank you to Jonathan and AutoZone.

I stopped in at AutoZone hoping to get help determining what type and size of bulb I needed for a…read moreheadlight. I was greeted quickly and Laurence went above and beyond. He removed my light, showed me options in different price ranges, answered my questions, THEN he put them in for me! I cannot express my gratitude. I was sincerely blown away by his kindness. Thank you Laurence. You were an answer to prayer today.