Savannah was super helpful when I needed help finding some items in store. Excellent customer…read moreservice!

Upselling is fine but don't lie about what you have in stock. Went in for wipers and was told they…read moreonly had $50 ones so I asked for other options and was told that's all they had so I said I'd pass and then as I'm turning away they suddenly have $15 ones...

Today I was in your store to replace my car battery. Nicholas and Amna assisted me. Nicholas looked…read morethings up on my previous purchase and was able to determine there was still an active warranty on my battery and replaced the battery free of charge for me. Nicolas even took the time to remove my old battery and put the new one in himself. The great service was much appreciated!

Nicholas was rude and seemed very annoyed to try to help me with a sunshade return/swap. He didn't…read moresay a word, just fumbled around with the sunshade and the receipt. This was the second time I had bad service. A couple of years ago, William told me I needed a new battery so I bought one, only to learn from the dealer the next day that my battery was fine. I reported him.

Hector Navarrete took care of all my needs this Morning. Customer service and work performed was…read moreoutstanding.

Got a routine oil change and 5k mile inspection on Saturday August 22nd. I'm very particular about…read moremy car, and so I usually book Chad because my car has been taken care of/brought back in the same condition I brought it in). This time, despite me having booked someone, the person who greeted me when I pulled in--Hector N-- took over the appt and became my Service Advisor. I let that go and trusted the system despite him not asking me if I was okay switching to him as my Service Advisor instead of Chad. Everything seemed to go great service was quick. I liked the video that was texted over of the actual service. It's important to note that I don't drive my car often as I work from home and we have a 2nd vehicle that we take around most of the time (which is why I only have 7k miles on it). I take immaculate care of my vehicle, and always clean the car before bringing in for service because of issues in the past and this dealership not owning up to damages/dirtiness inside/outside when they are done. After the oil change, I didn't inspect as I normally would, and I drove it home and put it in the garage and didn't bring it back out until Saturday (Aug 29th). That's when I noticed some kind of chemical had been splashed on both sides of my car, and after drying, left stains on the side panels (that I could not remove with warm water and dawn soap). It hasn't been anywhere but the dealership and I would have noticed it bringing it in. I assume I didn't notice it the day of the service because it hadn't dried yet. I called them as soon as I noticed it, told them the situation in addition to the date of my service, and he told me to bring it in and they would take a look. Got up there within 30 minutes of my phone call, and was told nothing can be done because it's been a week (this was after some young kind greeted me, looked at the stains and left me hanging in the drive thru area until I had to go inside and ask what was going on only to find out he was looking for camera footage (which is fine, let's watch it together). They conveniently can't find the camera footage, and after that I was told someone named Hunter would contact me, but he probably wasn't going to do anything because I can't prove they did it. Note that my service adviser was standing inside the entire time, listening to my issue secondhand, even took the vin number for my warranty info, but never took over for the kid handling me. I don't have a name for this kid because he had no name tag. He was the only person who looked at my car (tried to wipe off the stains with his hand) and didn't give me eye contact at all. After they essentially told me they didn't care and to go through my warranty... I ended up uploading my photos to ChatGPT along with details of my service (which includes them handwashing the vehicles at the end because the car wash is broken), and the AI told me it was chemical residue from their hand wash that dried and wasn't washed off prior to leaving. That's probably why I didn't notice it until later because it was still wet due to they don't dry the vehicles. FORTUNATELY, after identifying what the issue was, I was able to remove it with Lube Clay Bar. That's probably what irritates me most about this experience. So ChatGPT can identify the issue from two photos but the service department can't? I waste 30 minutes in traffic to bring my car back up there (at their request over the phone) to be treated like I'm bothering them. The treatment I received when I brought the car up was unacceptable. Don't hand wash the cars if y'all can't wash them correctly and make sure to get all chemicals off from said wash. Don't tout yourself as a service advisor and take over my appointment (Hector), then completely ignore me and let someone else try to handle the complaint who clearly doesn't know what he's doing and doesn't even have a name tag on. Hector should have handled me as soon as I came back inside and the previous appt was pulled up. Everyone seemed to avoid eye contact and no one even tried to get the stains off or come look at the car AT ALL. I felt like I was just putting everyone out when they are the ones who failed. I will be cancelling my maintenance package and getting the prorated refund from the services I didn't use rather than come back to this dealership. I would rather pay for oil changes from a business that actually WANTS my business than come back here. I take extreme care of my vehicle, and I'm not going to sit here and worry about damages or dirty work anytime I the time for an oil change comes up. This is not the first time I've had an experience like this, but it certainly will be the last. My advice: maybe work on communication when these issues arise. It was like pulling teeth to even get someone to make eye contact or acknowledge that I had an issue. Also, maybe the service advisors can spend a little more time ensuring the car is in the shape the owner left it in before bringing it ba

It took absolutely too long to get a state inspection here. I believe we were here for over an hour…read moreduring a very slow day. I'm talking about maybe 3 cars outside and 1 in the bay. They did the job though. Just took forever. Will not come back here probably.

They installed a supposed new a/c compressor with a lifetime warranty…read more A few months later it exploded in my car. They it wasn't a lifetime warranty and refused to fix it gratis. I had also purchased 4 new top of the line Michigan radials with somewhere around 75000 miles life. At 30000 miles 3 of them were rotting. I called, they said the reason for the rot was that I didn't drive enough miles. The 4th tire was perfect and they wouldn't replace the 3. Worst ever in my whole life.

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

The heat took out my battery and after a jump, I made it over to AutoZone. The first fella who…read moretried to help me was obviously VERY new and had to ask questions, so Romeo took over and got me straightened out. I drive a turbo and apparently that means a battery with a little more umph, and of course, price tag. He let me know my options and switched them out quickly. My sensors were wigging out after we started her back up and he told me where to go to get it reset, at no cost, if it didn't clear on its own. Luckily it cleared up before I got to the next stoplight.

I can't say enough good things about Fasty's Garage, he has worked on multiple vehicles over a span…read moreof years without ever having any issues. From custom lighting IGLA, Radenso radar ,air suspension, fastys has done it for me.

I stupidly bought the shaker light kit. Once it was received due to health reasons we had to wait…read moreto install it. When I opened the pouch the paper was pealed from the light strip. I emailed them regarding this and of course, no response. We are members of several car clubs. Thus information will be passed on to them. This was my first foray into leds. Not only were they extremely overpriced but they are also junk. DO NOT BUY from Fastys.

My Nissan Rogue had a recall so I had to take it in to a dealer to get the software updated. I…read morecalled the day before to make an appointment and told them I needed it to be finished the same day so I could have my car for work the next day. I dropped my car off at 9AM with Chad in the service department and he called me back at 11:30AM saying it was done already. They also gave me a free ride (through Lyft) to my apartment so I didn't have to wait at the dealership and then also picked me up and brought me back. Super easy and convenient!! This location is way better than the Don Davis Nissan dealer in Arlington. I had tried going there originally to have my car fixed but the service was awful and I ended up leaving and trying Grubbs Nissan instead. So glad I did. Everyone was friendly and I got my car back in under 3 hours!

Complete lack of Competence, honesty, follow up, and efficiency! I've spent several hundred dollars…read moreover the cost of the car I purchased on April 1st due to several incompetent mistakes made by Grubbs. They take verbal responsibility, but no follow through or financial refund for the costs I've incurred. VERY disappointed!

They helped me with my key fob battery and I had a great experience. The process was quick and…read moreprices were great too

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

This was a lifesaver and a blessing. I've had Walmart Plus for months and just found out about the…read morediscount. You get 10 cents per gallon off the regular gas price! I literally just moved from paying $4.75 a gallon. I would have gotten and used my Walmart ++ for sure! This place was conveniently located right off the main road. I will be coming here in the future. Not to mention Walmart right here!!

This has become my go-to gas station, when heading to work; it's a quick in and out. What I like…read moremost is, you can use your Walmart+ code and get ten cents off, per gallon. In the morning, like most gas stations, the bustle is bustling; but due to having many pumps, there's always one waiting and ready for ya. They get a thumbs up!