The customer service here was amazing. I was greeted when I came in even though there was a line at…read morethe desk. I made my selection and asked Eddie a few questions about replacing my mirror. He accompanied me outside to my car to look and see if the mirror I selected would work. He opened the package and we figured out it was slightly off when it came to the size. He offered to order it for me. He proceeded to look and found out they don't sell it. Only the full replacement piece. That being so he said there was something we could look at. So we went to the aisle and found a product that let me cut what I needed so I had a temporary fix until I could buy the parts I need. 10/10 because this is the type of service that I not only expect when I walk into a store but they looked at me as a person who was fixing her car not a female in a dress out of her element.

Visited this store today in need of help and I had two dogs over 100 pounds with me cause my fence…read moreblew down. My battery died and got a jump and wanted to see if they could test it cause Oreileys has always helped me in the past. I explained how sick we had been and was in need of the test and my boss would come buy the battery if it was bad. The lady said it would be too hard to get her clamps underneath the cover. She asked her store manager they said they couldn't help me. I drove across the street and it was no problem for the other store. It wasn't a big deal I just didn't know how and apparently neither does this Oreileys. Definitely needed the battery and the guy at the other shop showed me how simple it was and could have been tested at Oreileys. Disappointed in the lack of help I received.

Nacho is the best. He will take care of you. Makes it fast and easy. He is fun too! Ask For Nachoread more

I visited Longhorn Nissan after seeing a vehicle online that appeared to be a good option for my…read moreteenage daughter and I came prepared to pay cash for the vehicle. Unfortunately, this ended up being one of the worst dealership experiences I have ever had. 1.) I planned to use my American Express Delta SkyMiles card for the purchase so I could earn miles. Brianna explained that I could only put $5,000 on the card and that there would be a 5% fee for doing so. While not ideal, I accepted that and was still prepared to move forward and pay the remainder in cash. I can't get the miles and pay an extra $150 in a fee, no big deal. 2.) The real issues began when we went outside to test drive the vehicle. I sat in the driver's seat, and the car would not start. This was not the experience I expected from a dealership, especially for a vehicle being actively advertised for sale. Even after that, I was still willing to give the dealership the benefit of the doubt, assuming it may have been a one-time issue. 3.) However, when we went back inside, there was no real apology or concern from Brianna. She simply stated that she would have the service team look at it. The lack of urgency or professionalism made it seem as though this type of situation was normal. 4.) We then sat down to discuss numbers, and I learned there was an additional $3,000 fee added to a vehicle listed at $9,995. That is nearly one-third of the vehicle's listed price. To put that in perspective, it would be like purchasing a $60,000 vehicle and being told there is an additional $20,000 in dealer fees (1/3 of the price). When I asked what the fee was for, I was told the dealership was "certifying the car." When my mother asked what exactly was being certified, the response was simply, "The car." That answer did not inspire confidence and confirmed Brianna's lack of knowledge. 5.) I later learned that the $3,000 was apparently for a mandatory warranty package, which included items such as powertrain coverage and oil changes. I asked whether there was a lesser option or whether the warranty could be declined, and I was told no. I should have the option to purchase my own warranty or have oil changes done at a vendor of my choosing. Making a warranty mandatory at a cost equal to nearly one-third of the vehicle price is unreasonable. 6.) I then asked to speak with a manager, and Brian became involved. Unfortunately, his response was no better. When I explained that the vehicle would not start when we attempted to test drive it, his response was essentially, "Cars have over 100 parts. It happens." There was no meaningful apology, no accountability, and no effort to make the situation right. The overall tone from both Brian and Brianna was dismissive and unprofessional. I found it interesting because this could've been an easy cash deal. 7.) I also asked to keep the paper with the price quote (i.e., price of the car, 1/3 of the price to certify the car - in Brianna's words, and the taxes). I was told that I could not have the paper. The best that could be done is "some" of the information could be written on a sticky note. 8.) Gum for Brian's breath. I was not going to address this but because he was so rude, let's continue the transparency. His breath was so horrible. He was sitting across from me and I could smell it. I just left Pappadeaux (eating Seafood) and his breath was the worst smell of the day. However, his breath matched his (Brian's) and Brianna's customer service and the quality of Longhorn Nissan's cars. It was all reeked. We also visited Lexus of Grapevine, and the difference was night and day. Their customer service was excellent, the process was transparent, and there were no unreasonable mandatory fees equal to one-third of the vehicle price. We did not have to ask to keep the paper of the price quote. It was willingly given. Some may say that a Nissan dealership should not be compared to Lexus, but good customer service is free. Professionalism, transparency, and courtesy should be standard at every dealership.

Abbat is my hero! He fixed something extremely quickly for me, and he was already swamped w work…read more God bless him and I am soo pleased

This is the worst car business and customer service I've received. They said they rotated my tires,…read morebut they did not. When I asked to speak to a manager, I was given a card to call him at the store I was currently standing in. After demanding to speak to a manager, he was eventually called. When the employee told him the problem, the manager told me to call tomorrow or come back.

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

I can't say enough good things about Fasty's Garage, he has worked on multiple vehicles over a span…read moreof years without ever having any issues. From custom lighting IGLA, Radenso radar ,air suspension, fastys has done it for me.

I stupidly bought the shaker light kit. Once it was received due to health reasons we had to wait…read moreto install it. When I opened the pouch the paper was pealed from the light strip. I emailed them regarding this and of course, no response. We are members of several car clubs. Thus information will be passed on to them. This was my first foray into leds. Not only were they extremely overpriced but they are also junk. DO NOT BUY from Fastys.

Complete lack of Competence, honesty, follow up, and efficiency! I've spent several hundred dollars…read moreover the cost of the car I purchased on April 1st due to several incompetent mistakes made by Grubbs. They take verbal responsibility, but no follow through or financial refund for the costs I've incurred. VERY disappointed!

Hello good people of Yelpville. Hope all of you are well and enjoying whatever weather you have…read more First world review unfolding. If you aren't ready for a doozy, back out now. You have been forewarned. Turn back now. This is just me venting and no need you going through it with me. This is a -5 star review but Yelp has a 1 star minimum. Time to change that feature and let us go negative as well as positive. I am one who believes in supporting businesses within my community so our tax base can grow, and services offered within our city can improve. This means shopping local. Thing is, the businesses have to think we are worthy of great service for our hard earned money. They also have to understand that just as their time is money, so is ours. I have lived in this community since 1993. 30 years. I have bought close to 20 assorted cars, trucks, and SUVS. I have tried to shop local, and in most cases have found what I need in my city. One dealership I have failed to buy from, and have given up on, Grubbs Nissan, and by extension, Grubbs Infiniti. I own three Inifniti vehicles, and today had to drive 44 minutes extra round trip to get a TPMS reset. I had to drive to Plano, to Crest Infiniti, right past a much closer Infiniti Dealership, because it was Grubbs, and they are just plain Grubby. I called Grubbs Nissan to see if I would need an appointment to get a TPMS reset, or would it be an in and out service. I first called Crest and asked, and they said I needed no appt, as it would only take about 10 minutes in and out. So I know it can be done quickly. I called Grubbs, they said no appt, wouldn't take long. I knew not to trust them, but I just didn't listen to my inner voice. I showed up at Grubbs service dept, the person now at the desk said it would be 2 hours. I guess their idea of in and out is different than most rational people. If you need my car for 2 hrs, that means I need to drop it off, as in an appointment. So once again, I felt lied too or at best, mislead. Did they think I would show up, now committed, because now I am there? Had they told me 2 hours on the phone, I then get to decide if I wait or drop off, but still leave my car. But when you lie knowing you are backed up, just to get business, you lose my service business, but also, make me feel I can't trust your sales department either. So this was my final chance. If Grubbs called me to give me a car, on principle, I would take it, then rip all their badges off, sell it dirt cheap and donate the money to our Food Bank. Keeping it, or any profit from it would make me feel sullied and as if I sold myself out. Grubbs has a 2.5 star Yelp. Even that is too much. I more trust a tote the note operation more than Grubbs. Honesty is important. Trust is important. I trust they are dishonest, so there is a level of trust, just not the good kind. Grubbs General Manager, whomever, you are still in business because I think most people think top tier dealerships cost much more. You are the Spirit Airlines of car dealerships. Still in business because some people can't afford to figure out better exists for the same money, and they just need to go elsewhere, anywhere to find out they can't afford to keep dealing with your bs. If you were the last dealership in town, I would ship my car to another town, or just buy a bicycle, or walk. Of all 2.5 star dealerships, you are by far the least worthy of it. I feel a bit better now. Hahahaha.. I swear I hope everyone with scruples that has the misfortune of having to need Grubbs for a job, finds better employment so they can take a few less showers a day from feeling dirty working there. Okay. Now I am done done. If you read this far, let me apologize to you for the drama that is my own fault for knowing better, but trying once again to give them the benefit of doubt. Now, I no longer doubt their benefit, they have none. I do thank you for your time. If it is between Grubbs and driving a nail through your foot and pushing your car 15 miles elsewhere, get out the hammer and be ready to push. If it is between... never mind, nothing worse I could say would be sufficient to explain it. Go to Grubbs and see for yourself. So long as you never go to Crest or Sewell, you won't know how much better it can be. Peace.

The store is small and well organized, with a small, but knowledgeable staff. The reason for my…read morefive start review, though, is the incredible level of personal customer service I've seen. In the store the other day, I overheard one of the employees speaking with a young girl and her parents about a Pokemon watch battery they had replaced. i guess the watch wasn't really built for long term use ( or had broken ?) , because the gentleman was explaining to the girl that they needed to replace the watch. Not only did he address her by name, he had personally researched replacements as well as the names of the Pokemon featured on the watch. The family walked away delighted, and rightfully so. I'm impressed by the small-town service this corporate company has consistently shown, and I will be back nest time I need a phone battery.

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.