Today I was in your store to replace my car battery. Nicholas and Amna assisted me. Nicholas looked…read morethings up on my previous purchase and was able to determine there was still an active warranty on my battery and replaced the battery free of charge for me. Nicolas even took the time to remove my old battery and put the new one in himself. The great service was much appreciated!

Nicholas was rude and seemed very annoyed to try to help me with a sunshade return/swap. He didn't…read moresay a word, just fumbled around with the sunshade and the receipt. This was the second time I had bad service. A couple of years ago, William told me I needed a new battery so I bought one, only to learn from the dealer the next day that my battery was fine. I reported him.

Hector Navarrete took care of all my needs this Morning. Customer service and work performed was…read moreoutstanding.

I have a complaint against the parts department. I walked in and the gentleman behind the parts…read morecounter did not even acknowledge me. Stook there a good couple of minutes, then he answered a phone call and help that customer. After he was finished with the call, he helped me and told me a part was 100+ more than what I had seen as the online price. He would not give me the online price; I had to sit there and order it on my phone then he went in the back and GOT MY part. Really you could not have just rang it up for the online price?????

It took absolutely too long to get a state inspection here. I believe we were here for over an hour…read moreduring a very slow day. I'm talking about maybe 3 cars outside and 1 in the bay. They did the job though. Just took forever. Will not come back here probably.

I went there due to my AC not working. After finding the "issue" of why it was not working, they…read morequickly fixed it. The AC only lasted a few days before it went out again. I went back on a Tuesday with a scheduled appointment that was booked online earlier in the day only to find out the tech had left and would not be back till Friday. Instead of giving me a time slot with the other tech who would be back on Thursday, Carlos told me to come back on Friday. I had to ask if there was going to be another tech instead of him asking if I would be okay with a different tech looking at it. I dropped it off on Thursday and received no calls or information regarding the car till I called them at 5:30 pm to see if it was ready. The guys in the service department are always on their phones when you arrive and customer service has been very poor. I called them and turns out they cannot fix my AC so I wasted $300 for them not being able to fix it. Value is not there as many fixes have to be referred out which has wasted a lot of time and money.

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

I can't say enough good things about Fasty's Garage, he has worked on multiple vehicles over a span…read moreof years without ever having any issues. From custom lighting IGLA, Radenso radar ,air suspension, fastys has done it for me.

I stupidly bought the shaker light kit. Once it was received due to health reasons we had to wait…read moreto install it. When I opened the pouch the paper was pealed from the light strip. I emailed them regarding this and of course, no response. We are members of several car clubs. Thus information will be passed on to them. This was my first foray into leds. Not only were they extremely overpriced but they are also junk. DO NOT BUY from Fastys.

My Nissan Rogue had a recall so I had to take it in to a dealer to get the software updated. I…read morecalled the day before to make an appointment and told them I needed it to be finished the same day so I could have my car for work the next day. I dropped my car off at 9AM with Chad in the service department and he called me back at 11:30AM saying it was done already. They also gave me a free ride (through Lyft) to my apartment so I didn't have to wait at the dealership and then also picked me up and brought me back. Super easy and convenient!! This location is way better than the Don Davis Nissan dealer in Arlington. I had tried going there originally to have my car fixed but the service was awful and I ended up leaving and trying Grubbs Nissan instead. So glad I did. Everyone was friendly and I got my car back in under 3 hours!

Complete lack of Competence, honesty, follow up, and efficiency! I've spent several hundred dollars…read moreover the cost of the car I purchased on April 1st due to several incompetent mistakes made by Grubbs. They take verbal responsibility, but no follow through or financial refund for the costs I've incurred. VERY disappointed!

They helped me with my key fob battery and I had a great experience. The process was quick and…read moreprices were great too

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.