Thank you to the guys working today! I really wish I could remember the guy's name who helped me…read morespecifically, but for the life of me, it is just not coming to mind even though I specifically said it out loud so that I would remember it. I went in this afternoon to ask about changing a front light in my corolla. He was able to look up the specific light I needed for my car and after paying, he walked out with me and switched it out for me. THANK YOU! I really appreciate how quick and helpful he was and I know that if I ever need other auto part stuff, I can visit this location since it is so close to my house.

Right at closing on a Sunday night, our little family rolled into O'Reilly with car issues. My…read morehusband knew how to fix it, but it wouldn't have been possible without Jon and his coworker. Their assistance was awesome- even though it was after the store closed & way outside of their job descriptions. Little acts of extreme kindness are incredibly appreciated.

Awesome staff Vince, Mark, Al, Joe and John are some of the most knowledgeable and nicest people in…read morethe auto parts business. If they don't have your part in stock they will do all they can to find and get it for you. Always my go to store.

Stonegate auto parts is by far one of the most helpful auto parts stores around. Their countermen…read moreare knowledgeable and friendly. They are an old style parts sore with a large inventory of parts and a small front end. If the chains can't find they part, Vince and his team can.

we were in a pinch because our jeep had quit. Our credit was not the greatest but they worked with…read moreus from the start. No real pressure because we understand our situation. Now we have a nice new car

I used to be a customer and was going to buy my third car from them. I went there recently and it…read moreis a totally different staff and atmosphere now. I asked about THREE cars, and they hmmmm were not on the lot and tried to steer me into things I could not afford. I will not buy anything from them. Beware

This place is about as useless as they come!! you bring in your vehicle in an appointment to get…read morean oil change. Don't hear anything for an hour and a half come up and they haven't even put it in the bay, yet but yet they tell you that it's checked in. No communication just blame on everybody

We went to the Gravois Bluffs Walmart auto center on the Sunday before Memorial Day to get our car…read morebattery replaced and were very pleased with the service. Donte at the service desk was friendly and helpful and the work was done quickly.

I was pleasantly surprised with my experience this morning at O'Reilly's. As soon as I walked in, I…read morewas greeted by Miranda who was so helpful. I shared with her that I needed a new headlight since my passenger side headlight was out. She was quick to offer her assistance and asked me a few questions to make sure she would pick the correct light(s). She did ask if I was interested in replacing both lights and I was like, sure! She is right, it makes sense to do them at the same time. She offered a few different options and I basically trusted her opinion and went with the lights she selected. After paying, she was even kind enough to help install the lights for me! THANK YOU! Miranda was sharing lots of fun stories with me and was very fun to talk with. She made the experience more enjoyable than I ever thought it would be to visit an auto parts store; thanks! I will definitely keep this location in mind whenever I need additional auto parts. The customer service was great and now I have 2 new and bright headlights!

My car battery failed, and the guy from AAA acted like it was something special and rare and I…read morewouldn't find one anywhere. I called O'Reilly's told them about my car and the man said he had two different models in stock for my car. Explain the difference, and I chose the more expensive one. He said he would put it in. When I arrived at the store, he waited on me promptly collected. The battery from the back along with this cart of tools came out and very promptly change the battery, and make sure everything was OK afterwards great product great service great price very thankful

My husband and I have purchased a total of three cars from this dealership. Cory is the best.read more

DO NOT BUY HERE…read more Where to begin (this is a long one), as an overview over the last 11 months I have experienced the following on a brand new 2025 Ford Explorer. 1. Lemon Car Buy-Back- the brand new 2025 Explorer was so badly manufactured that after driving it less then 9K miles put on it, they had to replace the fuel line, multiple sensors and rewire the car. All of this took around 6 weeks. This is on top of the multiple issues with the car starting, dash and nav going out while driving it and multiple other issues. 2. Insulting Lemon Car Buy-Back Offer- Per the law Ford is required to buy this car back, or at least make an offer too. When Ford did make their offers, they were both insulting, requiring me to pay money out of pocket to return this Lemon. There is zero reason why I should have to come out of pocket money when I have had nothing but issues with this car, making loan payments for nearly two months while it was in the shop correcting this very poorly manufactured car, on top of nonstop having to bring the car in, interrupting my work, having to take time off on 3-4 occasions to address this issue. 3. Botched paperwork- on 2-3 different occasions the week following the purchase I was called back to the dealership bc they gave me the wrong paperwork as well as the wrong tax check. 4. Service Department- in Sept I got a chip in my wind shield, I called the dealer service department to see if they did these windshield bc it has that special Ford design on it that I was hoping to have replaced with like kind. The lady in the service department said they did (or had a referral partner that did) but needed to check with them and that she would call me back. I never got that call back from her. 5. Possible Title Fr*ud- after purchasing the brand-new Ford, I went to title the vehicle and couldn't bc Ford Finance was not listed as the lien holder. It turns out someone, an individual was listed as the lien holder, no one could figure out how that happened. They would have had to be sitting in the dealership or work at the dealership to know I was even buying a car, bc the next day the lien was filed, a little too ironic. It required me to hire an Attorney ($1,200 fee) to sue the Department of Revenue to correct the issue. It turns out the person that was listed on the lien holder passed away in 2021. How in the world does a dead person file a lien the day after I purchased the car...as if he was in the dealership hanging out listening to me provide my info for financing.....interesting. My Attorney said this could have been a fr*ud attempt. This took 11 months to finally get my title work...WOW SUNSET!! I walked into this dealership 11 months ago when I decided to trade my perfectly fine 2018 Explorer in for a new one due to miles getting up there and I use my car a lot for work, so I needed something brand new so I wouldn't have to think about reliability. As you can see from above the "customer journey" through this dealership, Ford and everything I have been through over the last 11 month has been nothing but a very negative experience that I wouldn't wish upon anyone. I have been through such significant stress and loss of money over this experience. And contemplating getting my attorney involved again. Sunset and Ford- people come to you looking for a great experience and a reliable car and this has been the opposite of that. You should be ashamed that you are taking advantage of people, proving horrible experience, botched paperwork and nonstop issues on a brand-new car that shouldn't have any issue. Shame on you Sunset Ford.