My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

The two guys working there are pretty cool, I mean they can have this kinda let go attitude but…read morethey are into the cars, so you can ask questions about how to do stuff or for just an advice. The store is kinda of small according to my standards. I like the auto stores sized as real grocery stores, where you can walk and walk and enjoy seeing a lot of different stuff. It's inspiring. Also missed the smell of the tires rubber and gasoline I experienced at other stores.

Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

Very helpful and thorough. Explained everything they did and answered all my questions.read more

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone

I went in to this store today to get a wrench to tighten my battery explained my situation to the…read moreclerk (forgot his name talk long hair drives 1999 c5) And he gave me the absolute best costumer service I've had in a while people like this should be promoted and absolutely compensated for the work they do I can't express how great he was and how much he helped he came out and took over 20 mins of his time to help me good people are still out there thank you!

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

Ruben H and Kim were super helpful. Very personable and friendly. It's hard to find professional…read moreservice like this nowadays. I will make this particular branch my go-to parts store for them in particular. If they aren't managers already, well they both SHOULD be.

Don't order anything online it won't be here. AutoZone will charge you, confirm with themselves…read morethey don't have it but won't call. I would've appreciated a call considering we drove 40 minutes out because online this was the only place that said they had the AC refrigerant and purchase went through.

Joe and his team are absolutely amazing! Joe is very professional and honest with what actually…read moreneeds to be done on your car. I come all the way from a western suburb (about 40 minutes away) because of how I trust Joe and his team to take care of my car and be honest with the needs of my car. Look no where else and come here for your car needs. It's worth the drive to come to here.

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Do not recommend this company to junk off vehicles . Brought 2 vehicles to them to junk, and they…read morenever paid for either. Went there numerous times to collect just to get a run around. Owner Danny happened never to be there. He is as crooked as they come beware.

Very good experience. Great services. Good inventory. They were helpful and adapted to find what…read morewas needed.

This is our auto parts Place because they are so helpful and had our parts in stock every time we…read morecalled. The place is very clean and well stocked and they have a good amount of people staffed at this location vs the one closer to us. I would recommend to call ahead if you need a particular auto part that they have it available for your car and model and ask them if they're able to install it. They carry a lot of brands from oils, wipers, tools, accessories for your car to choose from and you can get rewards for discounts. Prices are decent and they are helpful too. This place is a gold nugget! It's a standalone building with its own parking lot off of Irving Park Road. We've have always been happy coming here when we have to get parts of our older cars like my mom's car Prius which is 2013. We've had windshield wipers replaced, windshield fluids, little lightbulbs purchases and installed free of charge...but we always tip for their labor which is free. Today We really needed our main headlight to be replaced quick because we didn't want to get pulled over for a broken headlight. Sebatian who helped us get the right headlight part (he started working here for a month), he was kind enough to replace our headlight at no charge but of course my mom happily tipped him. You see...We got a quote from a local mechanic shop that told us they would have to remove the entire bumper just to get to the headlight to replace it. They were about to charge us over $400 which she couldn't afford but didn't want to drive at night with a broken headlight. Let's say she spent less than a price of a combo meal! Thank God for this place! Overall, we will go to this place again and again for auto parts, decent prices and fee instillation when they are available to help!

My favorite Auto parts store for several years but. Seems…read morethis location is catering to hispanic customers lately. When busy, Older white people are ignored as they chat away in spanish to people just walking in. Or on phone as they deal with spanish people calling store. Tried mentioning to Manager and Corporate but Nothing Changes. Bye Bye O'Reilly's

Great Murray's location with a huge variety of car things to choose from. They have anything and…read moreeverything you could need for your car -- no matter what model it is. The best thing is that the sales people here are really knowledgeable about their products and are a great help. They also have an auto repair center at this location.

I have only been to Murrays a couple of times...for the record, they have been bought and are now…read morecalled O'Reileys Auto parts. Pretty much the same policy though with parts and replacements from what I was told. Keep the reciept for any issues. I was getting my car washed this time around and I couldnt find rim cleaner (from the brake dust) So I cam in here and the guy was pretty neutral but helpful. Its close to my house....they changed the store around abit inside but I expect it to not have changed as far as service that much. I know alot of my friends have raved about Murrays before.

Very helpful staff looked up stuff and got me I needed right away when I need it. Good to have in…read moreneighborhood

I visited this location on 05/22 after confirming at another AutoZone in Niles that my car battery…read morewas still under warranty. The staff in Niles were incredibly helpful they checked my profile, verified my warranty, and informed me that I could get a replacement battery at no charge. Since I didn't have my car with me at the time and live closer to Jefferson Park, I went there instead. Unfortunately, my experience was drastically different. The employee at this location (wearing gray) was unprofessional and dismissive. He initially claimed he couldn't find me in the system, but when I checked myself, my profile and warranty were clearly there. Still, he insisted I wasn't covered. To make matters worse, he made a completely inappropriate comment suggesting that some people "do this kind of stuff" when their warranty is almost up implying I was trying to scam the system. I was shocked and offended, especially since my car had genuinely failed to start that morning and I needed a jump just to get there. When I stepped out to explain the situation to my uncle, he came in to talk to the employee. At that point, the employee began changing his story and seemed nervous when my uncle mentioned legal consequences for denying a valid warranty claim. I left feeling discriminated against and belittled, especially as a woman just trying to get a legitimate issue resolved. I've never had this kind of experience at AutoZone before, and I hope the company takes steps to ensure all customers are treated with respect and fairness regardless of who they are or which location they visit.