I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

They are polite. They help you as much as they can. Ed helped me solve my problem.I highly…read morerecommend them. If you have a problem with your car they will help you. They are very p

Sorry I don't remember the guy's name, but he was very helpful. After getting a $275 estimate for…read morea repair to my Honda, and researching the part online, I headed to Napa. The part that other places had for $45 - $60, Napa had for $15. The salesman wasn't familiar with my car, but gave me some general tips for this do-it-yourself attempt and assured me that if it didn't work out, I could return the part and be out nothing. With his advice, and the clear instructions that came with the part, I did the work myself and saved over $250! I hope nothing else goes wrong with my car, but if it does it's worth the trip to this Napa.

Michael was super helpful. We were in and out quickly and he helped us get exactly what we needed!read more

Mike the manager here is always great super helpful nice and just an overall great guy everytime I…read morego in there very fast efficient and knowledgeable!5 star store!

I went there for assistance with my car not starting. Tyesha checked my battery and alternator and…read moredetermined it was my battery. She removed the old battery and installed the new one. She was professional, friendly and knowledgeable. I can't thank her enough and I would recommend Tyesha and the store.

Stay clear of this conpany What a rip off joint. I bought a…read morelower radiator hose for my 57 Oldsmobile from their now closed Glen Ellyn store. They gave me the wrong one! I had health issues that sidelined me for a few months. Now they say they won't take returns from a closed store! And also if it is over 45 days old. Looks like Autozone will get all the business for my nine vehicles from now on!

For those that don't know, Suburban Drive Line is known in the area and as their name states, for…read moremost anything driveline and suspension related. They are 4x4 specialists and will tell you like it is regarding any repairs that are needed for your vehicle. My Explorer was in need of the rear end to be rebuilt after 100,000 miles, as it started howling on a recent trip. I was expecting this not to be a cheap repair but with the expertise of SDL, they still made it reasonable and what I was expecting to pay. I also brought up a couple of small leaks on my transfer case and Phil's team included the repair as part of the initial quote! If you're looking for a repair shop to talk to you in unicorns in pixie dust, please get that out of your mind before you walk in the door as you will basically get a point blank description of what is wrong with your vehicle and what is needed for them to complete any service to your vehicle. Be prepared for direct and honest communication! Don't expect to get a trophy for showing up and bringing your car in for service! Thanks again Phil and team, I have a feeling the bearings in my rear end were making noise longer than I thought, as I don't recall my vehicle being as quiet as it is now for quite some time! Job well done!

Spent $1k on new drive shaft and slip yoke. It's too short so it's loose but they refuse tire turn…read moremy calls on doing warranty work

You won't find better parts or better prices anywhere else! The staff is super knowledgeable and…read moreprofessional. Highly recommended

Horrible i was scammed they never sent my bumper,hood,fenders, or airbag i payed $900 and they…read morenever sent me the tracking number i call them but they never answer the phone horrible customer service. I still have not recieved my items its been 2 weeks.

The retail store is closed now. The service department is still open but the employees don't know…read morefor how much longer.

Had complimentary tire rotation and alignment. the company the tires were bought from use Pep Boys…read morefor the service. In my fifty plus years of owning and having vehicles repaired i have never had what happened at Pep Boys done to me. Some how I had 4 lug nuts and bolts damaged and needed repair. it came to $124.79 which is about the cost of tire rotation and alignment. The shop gave me 4 lug nuts which they claim were damaged. i was able to put all 4 lug nuts on the vehicle without any problem. They are deceptive and seem to be more interested in making sure i will never use their service again. I would leave a zero but the rating system requires a star.

Walked in to hearing the workers dropping the f-bomb like crazy. Fine, whatever…read more Went to pick up my online order on Tuesday I placed on Saturday Was told the items were put back. I checked the app and it said picked up on the day I ordered it. Huh? No credit issued, no explanation, I had to wait 15 min for a manager to approve the items be given to me. Not a way to run a business.

I provided a picture of exactly what I needed to an employee. They refused to look at the picture…read moreand kept demanding specific information that i did not know/understand. Extremely rude and have never been so dismissed in any establishment. Ended up walking out without my product. Will not support this location.