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    Advance Auto Parts

    1.0 (1 review)
    Open 7:30 am - 9:00 pm

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    3 years ago

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    Randy's Tire and Lube

    Randy's Tire and Lube

    3.9
    (21 reviews)

    These folks could have taken me to the cleaners…read more... I recently had my vehicle in for minor repairs at home in Virginia. We traveled for the holidays to visit family in Lugoff. I did not have an opportunity to do a shakedown between repairs and the trip. Around Fayetteville a chirping noise started coming from the engine compartment. Driving fine, gauges all look good. Over time the chirp turns into what sounds like bearing noise. Start thinking water pump. Traveling with my wife , a new rescue dog and all the rest (gifts etc). I decide I'm getting as close to family as possible before it quits. Truck continues to do fine despite this squeal. We make it to Lugoff late Christmas Eve. Truck running fine but that water pump has to be junk by now. Today talked with a very pleasant person at Randy's who said we could drop it off anytime. Truck is at Randy's a little before noon. Less than 90 minutes later I get a text the truck is ready and the bill is $40. Seems the tech that did the work at home did not route the new serpentine belt correctly. I called right away and spoke again with the same person. I was told the issue was as messaged and the bill was $40. I asked who did the work and if I could leave a tip for them. I was told Mr. Randy did the work himself. I insisted I be charged $100 and happily shared my billing details. They could have very easily told me I needed a new water pump as I suspected but instead did the right thing. A new and grateful customer. Thanks again.

    does not stand behind their work, little does Randy know he just lost all my business, between my…read morepersonal cars and my own busines, I own 8 cars.

    Lugoff Toyota

    Lugoff Toyota

    2.7
    (50 reviews)

    I went to Lugoff Toyota because of a listing for a car that I found on the internet. I filled out…read morea short form to have someone contact me about the car in the ad. A few days later, I received a call from Cory and he told me the car was still available and that I could see it any time. I told him I wanted to see it a couple of hours from then and he told me to look for him when I get there. Unfortunately, when I got there, the car was not there. It turns out it had been loaned out to another customer and would not be back anytime sooner than that afternoon. Needless to say, I was quite upset that I had driven about forty miles to see this car that Cory had contacted me about and he failed to mention that it wasn't even on the lot! I told him I was done with his dealership and walked away. While in the parking lot, I was stopped by another salesperson named Walter Treimann and his boss, Ralph. They both managed to get me to calm down but I still didn't want to buy a car from their dealership. I thanked them and left. Walter called me back about an hour later and told me that he had the car back at their lot and he would appreciate me giving them another chance. He was very polite and seemed very apologetic about the earlier incident and I returned to the dealership. Walter and Ralph worked very hard to regain my trust and as a result, I bought the car in question and Walter even drove to my house the following day to personally deliver the check that was made out for my trade-in. He also returned some items I had forgotten in my car when I cleaned it out. As a result of Walter's perseverance and integrity, I am glad I returned to give them my business. I would have given five stars but I had to deduct one for my bad experience at the onset of my experience at Lugoff Toyota. Good job, Walter and Ralph. Thanks for a great car.

    I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!

    Advance Auto Parts - autopartssupplies - Updated August 2026

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