AutoZone, Elgin, SC Kenny and staff were really helpful with…read morea battery replacement for my 2016 Mazda 3s Hatchback that needed a special type of battery. Very personable and knowledgeable. Installed in 10 minutes and on our way. Fantastic! Highly recommend this location as your first stop for anything "auto". Thanks guys! :-)

Stopped by the deal today and got to speak with Elisa Fair and she was awesome. Answered questions…read moreI needed answered. Thank you, Terry Bruce

Not a good experience lack of communication! Can't answer a…read morequestion through phone !

If you want a $20 "military discount " on over $3,100 service. This is your place! We will not be…read morecoming back. That's a 0.006%. If we were told the truth prior to us dropping off our vehicle, we would have taken our hard earned money elsewhere. They made it seem like it was a 5%-10% discount when we spoke to them. Don't tell people you offer a military discount when in fact that is not true.

These folks could have taken me to the cleaners…read more... I recently had my vehicle in for minor repairs at home in Virginia. We traveled for the holidays to visit family in Lugoff. I did not have an opportunity to do a shakedown between repairs and the trip. Around Fayetteville a chirping noise started coming from the engine compartment. Driving fine, gauges all look good. Over time the chirp turns into what sounds like bearing noise. Start thinking water pump. Traveling with my wife , a new rescue dog and all the rest (gifts etc). I decide I'm getting as close to family as possible before it quits. Truck continues to do fine despite this squeal. We make it to Lugoff late Christmas Eve. Truck running fine but that water pump has to be junk by now. Today talked with a very pleasant person at Randy's who said we could drop it off anytime. Truck is at Randy's a little before noon. Less than 90 minutes later I get a text the truck is ready and the bill is $40. Seems the tech that did the work at home did not route the new serpentine belt correctly. I called right away and spoke again with the same person. I was told the issue was as messaged and the bill was $40. I asked who did the work and if I could leave a tip for them. I was told Mr. Randy did the work himself. I insisted I be charged $100 and happily shared my billing details. They could have very easily told me I needed a new water pump as I suspected but instead did the right thing. A new and grateful customer. Thanks again.

The team at Sherrills Automotive is responsible, reliable, and knowledgeable when it comes to…read moreautomotive repairs. I have had work done on everything from a 1992 Lexus coupe to a 2015 sports sedan. They know what they're doing!

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

We came in to look for a pre-owned hybrid suv. Renee Romaine greeted us, listened to our needs,…read moreand researched options. She took pains to really understand what we wanted and was patient with our many questions. In the end, we purchased a low-mileage Hyundai Tucson hybrid and have been quite pleased. Thanks, Renee!

I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were…read moreprepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota's lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe -- if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole.

We purchased a used Jeep Wrangler from Carolina Chrysler Dodge Jeep RAM, and had an outstanding…read moreoverall experience. We live about 3 hours away and started the process online with Andre informing them of a jeep we were interested in. We finished negotiations with David, the sales manager, and drove up a couple of days later. The Jeep was in great condition and everything was as promised. Andre and David were extremely professional and the paperwork with Anna was simple and painless. Overall great buying experience that I would not hesitate for a second to repeat. Highly recommended.

Do not get your car serviced here!! No one is on the same page, it took 18 days to get a fuel pump…read morereplaced and the price was more than what was quoted to me. I have been get and oil change and tire rotation at this dealership for two years now and never had a problem until now. I called early November to make an appointment to get my fuel pump replaced, the person I spoke to quoted me hundreds of dollars below the actual price of the service and part when I booked the appointment (I didn't find out I was given the wrong quote until a week after dropping off the car). When I made the appointment I specifically requested that they didn't do a diagnostic because I've had that service done 3 times and other dealerships could not replicate. I showed up to drop my car off 11/11 and the part was not ordered for the service I scheduled the appointment for. I reiterated to JJ one of the service advisors that I did not want the car to be diagnosed. He insisting that this is a different dealership and was asking me to "trust him" saying that he would handle it. I left my car and called three times over a week JJ kept saying that the car is still being looked at and always said that he would call back and never did. I called the dealership asking for a service manager but he just stepped out and Chris, a different service advisor, asked if there was anything he can help with. Chris took over as my service advisor. He ordered the part and made sure that the service was completed before I went on vacation. He even gave me a "discounted price because I was quoted wrong." When I got to the dealership to pick up my car 11/29. The physical key to my car was missing from the fob. I told Chris that when I dropped off the car it had the key in it. He quickly said "no it didn't and if I wanted to buy a new key the parts department can help me." I walked outside and thought about how I knew I dropped my car off with the key and fob so I went back inside and asked for the service manager. The service manager had a new key cut for me right away. I left the store and got in my car and saw the key that I did drop off with my car in the cupholder. I went back inside and let Chris know that I did in fact drop off the key and fob with my car and to return the key they just cut. Chris said nothing to me until I was waiting for the manager to get off the phone. Chris said I could kept the key because it couldn't be recut. I will never bring my car back here. These employees will make sure you leave with a higher bill, everything about this place is very sketchy. Do waste your time here.

The guys did a great job on my car. I will return to the Lugoff location the next time I need…read moreservice. The prices were a little less than the dealership and I was done a lot faster. Thanks

Not a good experience today which is unusual. I ordered tires Wednesday, was told will be in…read moreThursday, Here Friday, didnt order, now waiting over 2 hours.