Quick service and they have enormous selection . Easy pickup and payment . Prices aren't so low but…read morenot excessive

Typical pull apart junkyard great guys most of the time they know every single thing that's in the…read moreyard

Christopher was super knowledgeable on all things auto! The other O'Reilly store on Mast St…read morerecommended him on S. Willow as they had the machine to match paint for tough ups and they didn't have the machine to help me. Christopher took care of me and about 20 others. As I watched I was amazed at how much he knew about so many different types of issues relating to automotive issues and went above and beyond by providing call backs and other O'Reilly stores that carried what they were looking for. I really appreciated him creating the paint color for my touch up and I really like shopping at both O'Reilly parts stores now. The one on Mast St and the one on S. Willow are both great. And thank you for the military discount!

Bought wipers recently at the South Willow location (used to be on Gay St) and had the best…read morecustomer service experience with Sam... she was upbeat, professional and extremely helpful thanks!

Cancelled my order for no reason. Wasting my time. If you don't want to sell parts online shut it…read moredown so you don't waste peoples time.

I ordered a few times from them in the past and didn't have any problems but my last order has been…read morea mess. Had some parts (which they shipped) , had to order other parts (told 3-5 business days) which they got some of them but after a couple of weeks I told them to cancel what they couldn't get and send me the rest. Took over another full week before I received those parts. Ordered 8/25/25 received last of what they got 9/20/25. I had ordered a new belt and it doesn't fit. Web site says it does and I supplied a VIN for them to confirm fitment. They won't credit me shipping in either direction. Ordered a radiator hose and they have 3 pictures of the actual hose F81Z-8260-BA and they all show clamps with the hose and have listed as a name for the part "Hose Assembly." There are no clamps and they won't send my any clamps.

If I could give more stars I would. Best experience buying tires I have ever had. Despite being…read morebusy, Had 4 tires done and a front end alignment in under tqo hours. Knowledgeable about their products, great value and amazing customer service. Big thumbs up to Eric who was super nice and took great care of us. Would hesitate to go here again.

I needed new wiper blades just before a snowstorm and had never needed to purchase or install…read morereplacement blades before. I usually have it done when I get the car serviced but forgot to mention it when I had the last oil change. i went into VIP and was greeted by Aiden who helped me choose the correct size and quality of blades for what I needed. Never having bought or installed them myself, I was going to break out the manual for my car and follow the instructions but Aiden came outside and installed them for me in less than two minutes! I could not be more delighted by the experience and the help! Thanks, Aiden, you are a star!

It was nice picking up online order. Asked for help installing new battery, was told they don't do…read morethat despite their site saying they do. Asked to borrow tools they pointed me next door saying VIP does all their parts assistance which is a lie. Will never use O'Reilly again

Good prices and good product. New building and grass is green sometimes. And that is all i am…read moregoing to say

Don't ever shop there dont ever order parts online! Period! Never ever ever! Terrible customer…read moreservice, Terrible online service, Terrible over the phone customer service! Just Terrible! STAY AWAY!

I've experienced Fantastic assistance in both your Nashua and Manchester locations this week. It's…read moregreat to know your company has consistant high level service at both! Nashua-Amherst St. wiperblade and washer help. Then today, Ken in Manchester helped me with a trunk issue, that I was SO very grateful for. I highly recommend both.

80good / 20bad. I…read moremade an online appt, but they called and said it was unavailable after the fact. I rescheduled for the next day (sat) for a tire rotation. They got me right in, and did it while i waited. It took like 30 min which is a little long, but they did it right and looked some things over (i could see). No upsell, and in fact the service advisor gave me a rewards card which saved me 50% on this service. That was cool. Their tech Sean is a class act!

Horrible customer services had an appointment for tires the computers kept going down and the…read morecustomer service person was taking other customers in front of my appointment. Only one person there taking customers and calls at the same time. After 45 minutes I gave up and left not going back there again every time I go there computers go down and the over charge on a quote for repair or don't have the part you need for repair. Really bad place to bring your car.

Great workmanship and service. I had brought my Driveshaft…read morefrom my truck to the idiots at brookline machine in waltham and they did a terrible job .. you can read my review about those idiots. I did some research and found Gilbert. They made me a new driveshaft in two days .Top quality parts and service. Now the truck drives smooth with no vibration. I can't say enough good about them They are a small little shop and are honest and trustworthy. I highly recommend them for any driveshaft work needed .

Bandit Off Road is the best. Super Service, knowledgeable…read moreand good people. They are pros and it will continue to be my go to place for the Health-and Well-being of my Jeep. Thanks Mike McDermott

My first build was a 2021 Jeep JL Rubicon. In March on 2022, they did a Lift, bumpers, tires and…read morewinch. Came out great. Brian and Amber were both helpful and informative. Just started my second build, a 2024 F350 Platinum. The first thing was a 2-1/2" leveling kit. Soon, we'll be adding shock's and tires.

AVOID LIKE THE PLAGUE…read more Customer service is close to nonexistent, what little interaction you will have is by staff that give the appearance they would rather be anywhere but there doing anything but helping you What is FAR FAR worse however is the OUTRIGHT LIES you will be told in order to get you to buy a part. I needed a BCM for a 96 Jeep. I was advised that it could be returned if it was incompatible with my Jeep. Turns out that I didn't need the part itself, nor could I install it anyway because it would have changed my mileage, AND I would have had to have replaced or reprogrammed the chip I'm my keys. (I was advised of none of this by Herbert's) The day I took it in, with the receipt in hand, to return the part I was advised that they wouldn't return it because it had been obviously tampered with, I was given some B.S. about how they mark their plugs and this one didn't have any of their markings on them, the case itself was pointed out and the guy behind the counter told me it was obviously tampered with, he could tell by looking at it... Then came the giant lie... The same guy that sold me the part in Jan tells me "but even if it wasn't, we can't return stuff like this anyway, we don't have a return policy for computers and brain boxes" I know for a fact the bcm was not tampered with and while pointing this out to the staff and trying to ask clarifying questions I was brushed off and treated like I was trying to scam them. I warned my mechanic that they just accused him of being a thief and he assures me they will not get his companies business anymore. I will NEVER buy another part from them, EVER. I would rather buy a part brand new or over cost than return to this place. They are liars and cons. AVOID AT ALL COSTS

If you want to be treated badly go to Hebert's We bought a…read moretransfer case and they pulled that morning and brought it to my truck it hadn't been cleaned up. It turned out I needed a transmission not a transfer case. So I asked if I could trade it towards the transmission and they said bring it down. When my grandson and I got there they said bring around the side. The guy came to take it out and said to wait and got the boss who said they would never sell anything that looked like that and I swapped it and I was a liar in front of my grandson. And it only got worse from there. Never shop at Hebert's