Great car. Very nice sales and service. One problem. My car was missing one of the manual books…read more I have called the salesman, parts, service and spoke to one of the sales manager and 3 months later I still don't have tha book. When you pay this much for a car the least they can do is get you a complete manual! Still love the car and would buy from Marlton dealer again.

Scam dealership. Went to buy a CPO M4 Competition convertible, went through the test drive with…read moreSebastian and asked about the certification process during the drive and was told the car passed without issue and the paperwork was at the dealership. Got to the dealership to be told the vehicle is NOT certified. Meanwhile, a month has passed and the listing still says certified as well as the Carfax. Sounds like fraud but that's to be determined I suppose. I was interested in the vehicle and with OEM warranty still remaining, was OK without the certification. Sebastian brought the Sales Manager Jordan over to work out a deal with me. I said I would still buy the car but for $2,000 less since it wasn't certified. Jordan said they don't discount pre-owned vehicles. I reminded him he was advertising a Certified pre-owned vehicle and had it priced accordingly. Again reminded him it was NOT certified and offered $2,000 less. He said they don't discount pre-owned vehicles but said he'd see if he could get it certified and would call me back the next business day. The next business day passed and I did not hear from anyone. The following day got an email from the GM asking how things were going. Responded and explained what was happening and Richard never responded. Called the next day, left messages for Sebastian, Jordan and Richard and none of them called me back. Finally a fourth person called and said the price is the price. Never heard back from the original three, the dealership has since lowered the price three times and are asking for LESS than I offered when they literally had me in the chair, ready to buy. Meanwhile, it's STILL listed as certified on their website, Cars.com and in the Carfax report. Integrity at its finest. I purchased two vehicles from Holman previously but never again. Ended up buying from another local BMW dealership and got a car one year newer with a $9,000 higher original MSRP and paid less money than Holman wanted for theirs. Buyer beware. If you're not asking good questions, you're likely to get scammed. Avoid Sebastian, Jordan and Richard for sure.

My auto battery dropped dead. Went online and purchased a high end Delco battery that their website…read moresaid was exact one needed for my XTS Cadillac. Ad said included installation which is why I bought from them. After paying AAA nearly $100 to come to my house to get a charge, drove over there. Big signs plastered all over front windows advertising Delco car batteries "including installation". Went inside, and told me it doesn't include installation. That if I read the "fine print" they won't install Cadillac AGM batteries ( just take your money). Got my money refunded...terribly misleading website selling car batteries and no exceptions listed on their huge Delco window displays. First and last time dealing with them. Drive across the street, bought and had installed a battery by Pep Boys, in 30 minutes.

I am actually shocked that no one at that store would help me with showing me how to put it in my…read moretransmission fluid thing. I'm really surprised because usually they are great about helping the customer. This happen today February 28 at about 7 o'clock at night.

I needed a side mirror for my car, the wrong one ordered. Brittany came out to my car, and ordered…read morethe correct mirror. The correct mirror came and she installed the mirror herself with the help of her phone flashlight. She told me not to pull off until I checked to see if it was working correctly and it was. I was so appreciative because she didn't have to install it, but she did! I was very happy and appreciative. She's the best! Thank you again Brittany for all of your help!!! Thank from a appreciative and satisfied customer, Danielle I.

Will no longer shop at this location Elyse was extremely rude when we called for parts and then…read morefailed to send a driver to pick them up

I remembered why I don't go here frequently, and only come to this location for something…read moreparticular: Jeff. Today (Sunday), I went to pick up an online order from this past Friday. There was another customer/buddy chatting with Jeff, so I waited patiently in line. He kept engaging with this guy instead of helping. Okay, fine. It's finally my turn and I explain that I'm there to pick up an online order. I had the email pulled up on my phone (in case I needed the order number), because I can't keep straight who can look the order up by name or not. He asks what it is for and I explain 2 quarts of oil. He immediately says "WE DON'T HAVE IT!" I say that is weird because I ordered on Friday. Jeff grumbles and goes to the back, and when he returns he says "I thought it was a different order." I guess that was his apology for being rude? Seems like every time I come here, I am inconveniencing this guy and get berated for wanting to be helped.

I was working with salesman Gary to find a popular model of Lexus in a particular color…read morecombination. He was responsive and professional to deal with. A dealer closer to my home ultimately had the car, but I would certainly recommend him to anyone looking to purchase a Lexus.

Service has gone downhill. I waited 2 hours for an oil change after making an appointment.read more

I was leaving for a business trip early. Realized I had a nail in my tire. The call center set me…read moreup with an appointment for 4pm even though the location had a lot of cars being worked on. They were very nice and knowing that it couldn't wait, they took care of it. It was very much appreciated. My feedback is the call center should ensure that they are not over sourcing them work.

Came for a 930 AM appointment booked online for replacement of 1 tire. Still sitting on the lot…read moreuntouched after 3 hours. Doesn't seem like anyone is on a hurry to get anything done.

This dealership underperformed on delivering a great Mini purchase experience (and this is my third…read moreMini as I love the car). i just purchased a new 2025 Mini Cooper from the Mini of Mount Laurel dealership and they: 1. Did not ensure that a rubber mat was in the trunk (as agreed to at signing), and when they called me that the car had arrived, I asked if the mats were inside the vehicle and trunk before driving almost 3-hours to pick the car up and they said "Yes". When I picked up the car, the mat was not in the trunk and the sales person indicated he didn't even remember that I had even requested them (which is funny as there were mats in the car but not the trunk) and the manager initially had been called over to guarantee the deal in the first place. The sales person (who isn't even there any more in sales) said he would have to order a mat through the parts department but gave no time of when it might be in. When I followed up on the phone in November with getting a trunk mat, sales indicated they couldn't get one in for a few weeks or even months. I then called another Mini Cooper dealership and they had one ordered and available in one day as they told me when the cars come into the New Jersey Port that's when the mats are put in the vehicles. 2. I was told by the Finance Department upon signing the paperwork that I had to make a decision before driving off the lot regarding getting an extended warranty through Mini or "The Mechanic". So I paid almost $5,000 on October 31 for the extended warranty. After I got home I made calls to 2 competitor Mini dealerships and discovered that you don't have to purchase the extended warranty before driving off the lot so on November 4 I canceled the policy. However: Finance told me in order to cancel the extended warranty I had to go to their own company owned website, log in a password and enter the VIN (which I did). Noticed on the website that it will take 4-6 weeks to get the refund (as I didn't opt to pay $125.00 to expedite a refund). I was also told by Finance that I could check on the status of the refund, but when I went back onto the website there was no way to get an update or even contact a real person. It's now December 6 and I have yet to receive the refund when all they had to do was credit back my refund to my American Express card that I initially used to pay for the extended warranty rather than make me have to follow-up. Bottom Line: Think twice before purchasing from the Mini of Mount Laurel dealership as they don't deliver on an honest and upfront customer experience which Mini has always been known for. Should you want to avoid all this unnecessary time and drama cleaning up issues that didn't even have to happen in the first place, and want an honest and efficient Mini dealership that treats their customer with respect I can highly recommend Mini of Annapolis as they were the ones to get the trunk mat for me in 1-day. It's time to put the customer first again before profits!

My service advisor tried to upsell me on items that didn't need to be repaired at an astronomical…read moreprice and misinformed me of the process when involving my warranty and treated me as if I were a dishonest person. Firstly the shop rate is already astronomical and I payed my services contract but was told my car would be held hostage until the warranty company paid their portion. I also requested that the service manager give me a call and to date I have not received a call from them. I guess they feel they had already received my money and didn't have to address my concerns. If anyone is planning to use this service department think twice. Most people understand that it's a service but nobody likes to be treated as if the only concern is money and not the customers concerns.

Yo no puedo decir lo mismo que todo comentan a qui del buen servicio una vez fui ahi a buscar una…read morepiezas y me trataron súper mal y humillante solo porque no hablabla ingles mal momento que pase

If you do any of your own auto body repair work, you need to know about CertiFit. They are…read moreprimarily an online business, but the Pennsauken location does have counter service M-F from 8am to 5pm. Call ahead to insure they have what you need. I've been able to save up to 50% on mirrors, headlamps, and turn signals. But they also sell hoods, fenders and bumpers (I know a few people that have bought hoods, primed and ready to go).

I showed up not knowing how to fix a windshield wiper. I know, I know but I do enough LOL. Young…read moreman inside help me out and even put it on for me in a few minutes! Wouldve taken me awhile in the freeze! Tipped him bc he really helped me out. Great customer service!

Great service! Took the time to listen and was professional in explaining about tire service.read more