There's a lovely employee named Alexandra who was extremely helpful on the phone. She was patient and took the initiative to get information that was not easy to attain. By the time I got there, she even remembered the rare model number if my antique car. She also insisted on ensuring I got the right motor oil and was extremely honest in the process. read more

The employees need to learn their own store policy on the max amount of used oil they accept per day. Mind you this information can be found directly on their website which I included a photo of below. The employee argued with me about 5 gallons being too much. He insisted the policy was only 5 qt. He insisted they were a retail store not a mechanic shop. After arguing back and forth he eventually gave in and said he'll let me do it this one time. Here's where it gets interesting. 1. I called before going to the store and clearly indicated I had 5 gallons of used oil and if it was okay to drop it off. They said yes. 2. On the website it indicates 5 gallons per day limit. 3. NYC and NY state law clearly indicate all retailers and service station must accept 5 gallons of used motor oil or transmission oil per day; per person. It shouldn't have taken a back and forth argument just for me to drop the equivalent of 2 oil changes worth of oil. Employees need to be retrained on store policy and customer service. read more

Advance Auto Parts - Advance auto parts store policy on used oil - Auto Parts & Supplies Near Me - Middle Village, New York

If I could leave no stars I would do that. I came here for a hose clamp. Lemme say again a hose clamp. They didn't even have that, a universal piece. It says 93 in network 4 in store. Every employee I interacted with looked at me like I was asking them to commit murder. When they went and looked I guess the lady there was management, she said they got boxes filled up with stuff that they don't have time to go through right now. Shut it down or reevaluate your staff to see if they know what's happening in this store because everytime I come like everytime I leave nothing but disappointment and directions to another from the team or management. This also second review and I downloaded twice just because of this. read more

Advance Auto Parts - This is a hose clamp - Auto Parts & Supplies Near Me - Middle Village, New York

I would strongly caution anyone considering working for or supporting this Advanced Auto Parts location. Based on a close firsthand account, this store shows a troubling lack of ethics and professionalism in how employees are treated. Management fostered a toxic work environment where respect, communication, and basic fairness were clearly lacking. Instead of addressing concerns or handling issues constructively, the response was mishandling and ultimately termination--without transparency or accountability. No one should feel disrespected, unheard, or disposable at their workplace. Unfortunately, that seems to be the culture here. Until leadership takes responsibility and prioritizes ethical treatment of employees, I wouldn't recommend this location to job seekers or customers who care about how businesses treat their people. read more

I would like to know why every single time I go into this store, there is always an issue. Ive been going here for all my automotive needs for the past 13 years and have spent thousands upon thousands of dollars in parts, tools, and other consumables, and throughout all that time, most of the staff are entirely useless. CJ and Kris are damn near the most helpful and knowledgeable when it not only comes to the store, and the inventory that they sell, but also when in comes to general automotive knowledge. All of the new employees barely have any common sense and barely know English never mind answering a question as basic as "How many quarts of fluid will I need if Im dropping my pan to replace 2 solenoids and the filter?" without having to do extensive research on the computer system. I also want to bring up the insanely rude manager whom will inevitably interrupt any and all customers conversations with other staff who are trying to get answers to important questions as if the customer doesn't even exist, just to inform the staff of minor insignificant changes he wants to make to the store such as moving floor inventory from one shelf to another. Theres always a very long wait just to even get the help you're looking for due to all of these issues combined from incompetent staff to incompetent management. This store absolutely needs more staff and not just any staff they can hire off the street, they need more staff like Kris and CJ. If they dont get their act together, Ill be sure to start taking my business elsewhere. I heard they're opening up an auto-zone right around the corner inside of pep-boys. All of us locals are getting fed up with the nonsense. read more

phones not working for 4 weeks really bad and when it is they put everyone on hold for a longggggggg timeeeeee

What is the point of offering certain services to only deny it when requested. I'm under the impression I i need a new battery but I'm not sure if it's that or my alternator so I asked for the free test as offered on their window. The sales red told me "I can only get it between 2-4:30". Like really? How do you want me to spend my money but can't give me the tools needed to spend it. A simPle 3 minute test would've made me spend between $150-$250 depending on whatt is wrong. I know because I use to work at autozone. Sucks because this place is close to home and the commercial manager use to sell me parts under a commercial account so I got a bigger discount so I liked coming here but recently the service has been trash. I will be returning to autozone or even pepboys read more

Currently waiting over 2 3/4 hours for a tire change , balancing and alignment. Each time I went to check there has been no one even near my car on the lift. Editing as we are now closing in on three hours and Dean is once again telling me ten more minutes. This is the same man that originally said that it would take two hours. read more

I order a part online says in stock I pay ahead so when I go the part is there . I go to store show receipt and the woman says oh we don't have anymore someone must have bought it already . I say I already ordered it how can that be she tells me oh we forgot to come out here and put on side . Says I can order you one and have it here tomorrow morning I said ok I'll be here around 2 pm . I paid already for it I go to store at 2 pm show receipt says oh yes it came hold on . After waiting for over 20 minutes she says I'm sorry we can't find the part it's here in store but we can't locate it . It's a small clamp so it could be anywhere you want me to take your number I'll call you when we find it . I leave store now for the second time and go home . No one calls me next day o go back for 3rd time gas being 5.00 a gallon they never found it wasted my fucking time for 3 trips there clueless in the store . I said maybe you should have a shelf of a bin set aside for order's coming in so you know where they are . Not going back read more

Absolutely the slowest workers, not friendly, not helpful at at all. I left and went to pep boys, where I got the help as soon as I walked in. Advance on freshpond I was in there waiging for 10 minutes before anyone helped and that was me asking if anyone was working. read more

Even though this location is closer to my work, I'll rather drive the several miles to other advance parts stores. I bought the wrong precision set even though I described the item as security bit set when purchasing. I tried returning after an hour then place an instore order for correct one I saw on their website. They had closed, I ordered at another advance store same night and picked up next day. Returned next day to return, and manager I met was so unhelpful even the wrong one couldn't be used and only had a zip tie removed from the hard plastic case. Someone else told me before buying I could return it quickly if it's not what I want with the receipt, but I had tried returning it based on wrong closing time on their website the date of purchase. Lesson learnt. read more

Don't expect to be in an out of this place. The 3 times I've been here they have been soooo slow. Especially this middle eastern guy who supposedly is the manager, he really does not seem to care, they do whatever they want to. The only nice person was this lady but she was also slowed down by the guys because they knew the information and she kept waiting for them. Point is they're so slow. You probably need an appointment to come here. read more

Stopped here cause my headlamp was out. They were open til 9 though it says 7 on the yelp site. The employees are considerate, patient, helpful, and know their stuff. The young man came outside with me to look at my headlamp casing to show me how to do it since he wasn't authorized. It was complicated and he honestly said he didn't want to give me bad advice or break anything. He didn't try to sell me the bulb anyway!! I would feel good coming to this store for parts. It was clean and there is parking right out front. read more

Staff was very helpful. Needed parts in a hurry, weren't available at this location so they located them at another location and within half an hour I was working on my vehicle. read more

I wish I could give them no stars because that is what they deserve. Bought a battery from these people and it Would not start my car! Went over so they could test it and they said it was good that they would need to charge it for 1/2 an hour and then test it again. This was a diehard battery. They said the battery was good. I asked the man for a refund since I bought the battery 5 day's ago. He said that's not happening.. He said check your alternator and I already did with the volt meter and it was working fine. He got testy because I knew what I was talking about. I said what good is your warranty if you don't give money back? He said don't blame me for buying a shitty battery. I said 100 dollars is a shitty battery he said yes and I was to blame for buying it. He also said I was lucky to have found the shitty battery because they usually don't have them in stock. Yeah I feel real lucky! He said I could exchange for an upgrade but would have to pay the difference. I said what is the warranty. He said up to 4 years. I said so I can get my money back he said no. So why would I want to spend more money and have the same warranty? He then proceeded to help someone else and said I have a customer. I said I am a customer too and I said what my 100.00 dollars is no good to you? He just mumbled something incoherent. Needless to say I will not be shopping their any longer and will let everyone I know the reason why! read more

Great customer service and good advice and help. I would recommend this location.

Honest shop. Had preordered a battery for pickup but decided to check if these guys thought my old battery was bad or not. U figure of course they tell me my old battery is no good right? Nope, they said battery checks out, still good. They gladly cancelled my order and saved me a couple hundred bucks. They even gave me pointers on how to keep my battery from dying, and listened to my concerns. Customer for life now! When my battery does eventually die definitely going back to this advance auto parts store! read more

Earnest did a great job helping me find wiper blades for my mazdaspeed 3 and was very generous during checkout. Go to him for all your advanced auto needs. read more

I love the store (5 stars) but I'm gonna try to get hours updated to the correct times. They now close at 7 pm. I needed a part to do my professional Driving tonite. Could have made it to Pep boys down the road if I'd known they'd changed hours. So there goes my night's pay. read more

This pass Saturday I walked into advance auto parts on freshpond road in middle village one worked went outside to help someone and while we waited about 10 minutes another worked walked from the back. I asked him for help he said i,m busy doing the garbage and was talking to a friend. I said so you are not going and at that time the other guy came in took care who he was working with. He asked if he can help so I told him what I needed and he said he needed to order the part. I told forget it. After 20 minutes I got nothing done and got passed. So I went around the corner to pep boys got my parts in Less then 10 minutes and cheaper. Never again for advance. read more