Quick to get us in and had a tire that worked to get us home! Great customer service and we thank…read morethem all!!!

These guys are legit!! Let me keep my car overnight and it was ready first thing in the morning…read more Got rid of my old tire and took my donut off and put it back in my trunk. My tire was expensive but you get what you pay for, and they were selling them for the same price they go for retail. A bunch of cool guys getting business done. I recommend checking them out if you're stuck in KC.

Great customer service. Quick turn around. The work they do is guaranteed for the life of your…read morevehicle. I definitely would use them again (hopefully won't have to).

Very detail oriented worked with my insurance. Smooth transaction. I would use there services again…read moreif needed.

Prompt service at a reasonable price. Gave me the name of another service provider for an item…read morethey could not repair. Will return.

They are always there to help me out with whatever problem I have. They have fixed problems made…read morefrom dealership garages. They told me when they did not have the correct tool to do the job right. Honesty!

Overcharged and tried adding bs Fees on a 3rd party tow bill. You have been warned. I would ask for…read moreanother tow service

Very prompt, professional service! The truck rescued us very quickly on the side of a very busy…read moreWest Virginia highway,

Had to have windshield replace due to small rock with cracking. They had to order the glass which…read morewas from the manufacturer and took 3 weeks. I understood, no problem. Glass comes in, appointment set and job completed, until....., After installation, tech comes out to tell me their equipment can't sync with manufacturer for camera use and I need to sign a waiver of liability in case the equipment may be dicey! Said it was issues on the manufacturer's side. Call insurance telling me not to sign anything then called the manufacturer who said their syncing system was working and that sometimes they get calls saying this because the glass company does not have the technology to work on the newer autos. They suggested I go to the dealership to get everything back to normal, WHY WOULDN'T I GO TO THEM IN THE FIRST PLACE. They closest dealers is 2 hours away and I responsible for cost! If you have a newer vehicle, think hard on where you get glass repaired or replaced!

This location is honestly top notch. Had an unexpected rock go through my windshield on a Monday,…read morethree hours from home. Brandon (store manager) and his team bumped me up a couple days to get me taken care of. Don't hesitate to give these guys a shot!

They are open on Saturdays to handle those last minute automobile emergencies…read more The battery on my wife's Volvo died and after getting a jump from AAA, I set out to find a replacement. AAA wasn't able to replace the battery. A local tire store could not do the replacement until Tuesday. Another tire store told me I would need to wait 4-5 hours to be worked in. Advance Auto could not do the replacement as it would take too long. They did recommend Appalachian Auto Repair. They were able to fit me in right away and the price was reasonable. They were also much cheaper than the price quoted by another shop. Also, their shop is the cleanest I have ever seen.

I broke down traveling from MT to PA. I was towed to Steve & Stacy's Servicecenter on 4/27/2026…read more They were kind and fit me into their shop. On 4/28/2026 they called to tell me that I had a major exhaust leak and were outsourcing the repair to Quality Exhaust. The repair was complete and I was on my way that afternoon. It is now 6/12/2026, the weld that Quality Exhaust did on my suburban has failed and is back in a repair shop having the weld redone correctly. I called Steve & Stacy's and they basically just said sorry. I feel that because it is unreasonable for me to return to their shop to have the repair fixed, I should be offered a refund. they did give me the name and information for Quality Exhaust but thats all they had to offer me. Quality Exhaust was terrible to me when I called. I would not say that Steve & Stacy's are at fault for the weld failing however I made my payment to them, they should provide the refund and deal with the terrible owner at Quality Exhaust themselves.

Because I set an appointment for transmission fluid & filter change but when I arrived they stated…read morethat my van was 14 years old and according to car fax report that fluid & filter never had been changed, therefore, they refused to give me service! Wouldn't take a look( a this was weeks ago), so, I still have found a garage that help me. I ask many mechanics in garages to perform this task but they refuse,so, my question is-- it it Lock up/ stop working, do they think I will sue them?? No, I won't sue. I need a garage that has,"Hit flush machine," will flushes All debris and old fluids; does any know where this service can be found in Kanawha county/ Charleston,WV area?? Or inexpensive conditioned transmission and a shop that will install it. I'm senior on fixed income! They need to discuss problems with customers before making appointments. They give no service!

i received wonderful service here! Very polite and timely. I had to have my exhaust welded back on…read moreand it took less than 10 minutes once I pulled in!

I broke down traveling from MT to PA. I was towed to Steve & Stacy's by AAA. The identified the…read moreproblem as a bad exhaust leak and outsourced the work to Quality Auto. This work was done on 4/28/2026. It is 6/12/2026 and the welds failed and the exhaust needs to be rewelded. When I called and spoke with them the gentleman who answered the phone said that he would repair it for free however I am many many miles away and that is unrealistic. He gave me the owners phone number. I called him and explained the situation. I asked for a refund on the repair, he then accused me of being rude and yelling at him, I did not do either of those things. He said that if I send him photos of the failed weld he would work with me as long as I am not rude. I was not rude in the first place and I was explaining to him in a very calm and even tone that I was not trying to be rude and was just explaining the situation to him, He hung up on me. I believe they knew I was an out of towner and didn't take the time and effort to do the repairs correctly or adequately. I do not recommend this business.