Called to see how much it would be to mount and balance 4 tires. I said I had the tires, he asked…read moreif they were new or used. He said they cannot mount my tires because they are new. ​

First rate customer service from this family business. I had to come back the next day for a crack…read morein my wheel to be welded, and since I didn't have access to an air compressor for the inevitable overnight leakage, they let me take their portable compressor home with me. Sure enough, woke up to 11psi in the tire, and was able to pump back up to 30 to drive over to the shop. Repair done at a fair price, and they even took a look at a couple other minor issues I brought up and gave advice at no cost. Would recommend!

They only do towing according to them no repairs. Was looking for a repair but they started that…read morethey only do towing

Our van started misfiring in our drive to Myrtle Beach from Ohio right as we passed Charleston. Of…read morecourse it happened at 5 PM and everything was closing. We were able to get into an oil change place that recommended we go to Up the Creek first thing the next morning. This mechanic was able to get us in and had our car done the same day at a fair price so we could get back on the road with our family. Pretty hilarious that we were literally up the creek with no paddle...

They were prompt, reasonable, and knowledgeable! This being after I called for another tow truck,…read morethey showed up an hour late and couldn't jump our Ford Super Duty! The mechanic and the tow truck driver were easy to work with, helped fix my issue, and got me back on the road within an hour and half. They also showed up when they said they would! Hats off to these fellas!

Woke up this morning with a dead starter, had to find a garage and towing service ASAP and decided…read moreon Glen's for the transport. Wrecker arrived ahead of estimated time and the driver Todd was also kind enough to drop me off at home after delivering my car to the shop. Excellent service, reasonable price, recommended!

Do NOT take your car here to get a sticker, this entire ordeal has cost me thousands & I still…read morecannot get my sticker. I took my car there Friday to get the sticker and was failed for every single little thing possible. Some of the things included tires and bulbs so I let them put in the bulbs. When I got home I noticed the right side low beam wasn't working at all and worked perfectly before. So I take it back in today and Travis tells me well we only changed the right side low beam you'll have to wait and we'll look at it. Which is the exact thing no longer working so then I'm told "I'm not sure it may be the switch". So I take it to Monroe's and they tell me it's not the switch it's the wiring and they'll take a better look tomorrow but now I will not be able to get my sticker, even after spending 2 grand. Thankfully Monroe's is replacing all 4 ball joints that Britt tires failed me on for the sticker, considering as something so simple as a bulb went wrong. Not only that but Travis insisted on ordering me the cheapest tires, master tracks. A very very nice employee named brad suggested better tires for the same price and Travis scolded him right in-front of me saying no I said to just order her the master tracks. We both were in shock the way Travis acted about it and I said well someone is miserable... So miserable that I'm questioning the inspection and most of all I'm wondering why I couldn't get help fixing the issue he created. Instead he chose to be rude to me a third time, costed me thousands and made it to where I still cannot get a sticker. Don't go here you will regret it.

This is my story. I went to Brit Tire this past Wednesday at the suggestion of a dear friend. I was…read morementally exhausted from the delays and sub-par work at the dealership (which used to be awesome). Plus, I don't have to go there anymore in-as-much as my car is no longer under factory warranty. Anyway, my beloved Karlie (Kia Optima) was rattling, shaking and making weird noises. Travis, and his team at Brit, were genuinely kind, patient to explain and answered all of my questions. I was totally comfortable leaving my car with them. Later in the day Travis called and explained what needed done and how much it was going to cost. I was aware that it needed several repairs, therefore I knew it was going to cost a bit. My instincts told me that I could trust him 100%, so I had no qualms paying a fair price for, what I just knew, was going to be quality work. And I was not disappointed. When I collected my car and drove away, I almost cried for joy. She rides beautifully...I am so very happy!!! I've just been driving around town for no reason other than the pure joy of driving. LOL Brit Tire has a new customer. S.G. 5.10.2024

i received wonderful service here! Very polite and timely. I had to have my exhaust welded back on…read moreand it took less than 10 minutes once I pulled in!

I broke down traveling from MT to PA. I was towed to Steve & Stacy's by AAA. The identified the…read moreproblem as a bad exhaust leak and outsourced the work to Quality Auto. This work was done on 4/28/2026. It is 6/12/2026 and the welds failed and the exhaust needs to be rewelded. When I called and spoke with them the gentleman who answered the phone said that he would repair it for free however I am many many miles away and that is unrealistic. He gave me the owners phone number. I called him and explained the situation. I asked for a refund on the repair, he then accused me of being rude and yelling at him, I did not do either of those things. He said that if I send him photos of the failed weld he would work with me as long as I am not rude. I was not rude in the first place and I was explaining to him in a very calm and even tone that I was not trying to be rude and was just explaining the situation to him, He hung up on me. I believe they knew I was an out of towner and didn't take the time and effort to do the repairs correctly or adequately. I do not recommend this business.

I broke down traveling from MT to PA. I was towed to Steve & Stacy's Servicecenter on 4/27/2026…read more They were kind and fit me into their shop. On 4/28/2026 they called to tell me that I had a major exhaust leak and were outsourcing the repair to Quality Exhaust. The repair was complete and I was on my way that afternoon. It is now 6/12/2026, the weld that Quality Exhaust did on my suburban has failed and is back in a repair shop having the weld redone correctly. I called Steve & Stacy's and they basically just said sorry. I feel that because it is unreasonable for me to return to their shop to have the repair fixed, I should be offered a refund. they did give me the name and information for Quality Exhaust but thats all they had to offer me. Quality Exhaust was terrible to me when I called. I would not say that Steve & Stacy's are at fault for the weld failing however I made my payment to them, they should provide the refund and deal with the terrible owner at Quality Exhaust themselves.

Because I set an appointment for transmission fluid & filter change but when I arrived they stated…read morethat my van was 14 years old and according to car fax report that fluid & filter never had been changed, therefore, they refused to give me service! Wouldn't take a look( a this was weeks ago), so, I still have found a garage that help me. I ask many mechanics in garages to perform this task but they refuse,so, my question is-- it it Lock up/ stop working, do they think I will sue them?? No, I won't sue. I need a garage that has,"Hit flush machine," will flushes All debris and old fluids; does any know where this service can be found in Kanawha county/ Charleston,WV area?? Or inexpensive conditioned transmission and a shop that will install it. I'm senior on fixed income! They need to discuss problems with customers before making appointments. They give no service!

Great customer service. Quick turn around. The work they do is guaranteed for the life of your…read morevehicle. I definitely would use them again (hopefully won't have to).

Very detail oriented worked with my insurance. Smooth transaction. I would use there services again…read moreif needed.

Overcharged and tried adding bs Fees on a 3rd party tow bill. You have been warned. I would ask for…read moreanother tow service

Very prompt, professional service! The truck rescued us very quickly on the side of a very busy…read moreWest Virginia highway,