So.. I went here to have my battery replaced about a week or so ago. I got there and there was a…read moreyoung Latino man with long hair that came out to change my battery. He kept fiddling and complaining the whole time replacing the battery. We'll the battery was finally placed in but not in the housing unit ( I later learned) right. So my car did not start today. I finally had to jump it and drove up to the shop to tell them what happened. Another staff came out to check the battery.. the connectors came right off as soon as he grabbed them they were never tighten. He tried to sell me these caps to make the connectors stick but it was like trying to force them on and I took the. To stop and tighten the connectors not to break anything. So used the ratchet to tighten it and watched it tighten the whole way this time. Battery was operating. I say this to say, watch these folks changing your stuff. I should have went and got the manager the first time because the first employee seemed like he did not want to be there and grumbled all the time when asked to do a task. He did a half way job and I was glad that battery didnt burn out from a lose connection or it stopped running while im driving. That was dangerous and this should have ne er happe ed. If you don't want to do your job the right way, leave. I need to get info from a mannage( not store manage) so I can report this.

Went in for some wiper blades and received the best customer service! Didn't expect to be asked "do…read moreyou need help putting them on?" I was ready to wrestle with them when I got home. Shout out to Thomas!

My local go to over the AutoZ's and Advanced. Neil's counter people know parts and as a retired…read moremechanic that's important. Quality parts and fluids carried and usually in stock. They get a lot of business from independent mechanics and local shops but I've never had too long of a wait. Call ahead and they can set your parts aside for when you get there. I've mostly bought domestic car/truck parts from them GM, JEEP, and Toyota when I had my 4Runner. I'd recommended it and I know a retired worker from one of their sister stores in DC who vouches for the stores as well.

They have great service. We needed a turbo for a international 4300 truck. The part was not…read moreavailable even at the dealership and we needed the part Asap. They were able to find one in stock for us and we got it same day. Our truck was back in the road immediately. Thanks you

Good place to find import parts, knowledgeable folks very helpful in getting the correct tune up…read moreand filters I needed for my Subaru. Decent pricing and had everything on hand. Saved time and money. Recommend you check them out.

My recent buying experience at Darcars Jeep New Carrollton was one of the best car buying…read moreexperiences I've ever had. This was the 25th vehicle I've purchased in my life and was better than my prior excellent experiences with Mercedes, Acura and Infiniti. My initial contact was with sales person Caesy Rivera by phone and he was very informative about the Darcars pricing strategy and verifying the 2020 Grand Cherokee High Altitude (w/5.7L Hemi) I was interested in was available. I was unable to travel the 1.5 hours to the dealership till this past Friday (9 Oct). Upon arrival and after being introduced to sales managers Frankie and Tim, Caesy explained features of the vehicle (this was my first time driving a Grand Cherokee) and the basic outline of where we were going on the test drive. The Grand Cherokee was quite impressive. Upon return to the dealership, Caesy provided the dealerships initial sales write up. I was impressed with their first offer on the F150 I was trading in. The Darcar sales price of the Grand Cherokee was quite fair based upon my several weeks of research. After a brief discussion with Frankie (Semper Fi!), we were able to come to an acceptable compromise on pricing of both the Grand Cherokee and my F150 trade in. This occurred in less than 5 minutes of start of negotiations! Amazing!!! To add more greatness to this transaction, when I met with Andrew in F & I, he was prepared for me, had pertinent documents laid out and explained extended warranty options. I already had pre-approved financing with my bank, so that merely streamlined the process. Andrew was very professional - as are all of the folks I interacted with at Darcars New Carrollton! The vast inventory selection (they were the only dealer within 75 miles with Hemi powered High Altitudes - and they had four of them) and wonderful sales professionals at Darcars New Carrollton certainly made my 1.5 hour drive each way well worth the effort and time invested.

DARCARS New Carrollton epitomizes the worst aspects of the car dealership industry: unethical…read morepractices, deceitful sales, and appalling customer service. I've worked in sales for over a decade, and my experience after purchasing a gently used car here was nothing short of a nightmare. From concealed vehicle damage to broken promises, dismissive management, and rude staff, this dealership demonstrated zero regard for my time, investment, or safety. I purchased a "fully-inspected" Mazda SUV with 50K miles on March 26. The very next day, I noticed a pulsing vibration at speeds over 45 MPH, and on March 28, the check engine light came on. I also discovered the electronic fob lacked a mechanical key. When I contacted the service department, I was told they only serviced Dodge/Jeep/Ram vehicles and couldn't address the issue. This was just the beginning of a series of excuses and frustrating delays. The salesperson, Emmanuel, was friendly during the sale, but things quickly soured when I emailed customer care to document the issues. He called me to scold me for doing so, then hung up when I pressed for a manager's help. After waiting five hours without resolution, I had to drive back to the dealership, where I was told they couldn't diagnose the issue and had to keep my car for four more days--still without fixing the vibration. On April 8, DARCARS' MD State Inspector Ziad identified a suspected issue with the driver's side front bearing, suggesting I visit a Mazda dealership for diagnosis. The next day, Mazda quoted me nearly $3K for repairs, revealing both front bearings, all four tires, and rims were severely damaged. The rims, concealed by tight hubcaps, had sharp-edged curb rash. I had to replace the bearings under warranty, but DARCARS ignored the tire and rim damage. On April 15, I tried to speak with Jay Berger, the used car manager, but was told he wouldn't be in until later. When I escalated to General Manager Tim Ralston, he was dismissive, defensive, and the rudest of the bunch, insisting that they had no knowledge of the damage. He even claimed that the curb rash was "cosmetic" and that I should just accept it. After a heated exchange, Tim begrudgingly wrote a 30-day "We Owe" order to address the rims, but only at my expense. Jay, when he finally responded, promised to repair the rims but failed to provide a timeline or any financial commitment. I reached out to him over 19 times between April 30 and July 2, often getting no response, and the few times I did, he failed to follow through. Eventually, on July 2, he confirmed the repairs could be done but ghosted when I asked for specific dates. After more delays, he agreed to take the car in on July 17, but then pushed the appointment back to July 24. When I arrived per his instructions, there was no rental car, and Jay didn't answer his phone. I was left stranded with no help from Tim. On July 25, Jay informed me that the rims wouldn't be repaired until the following day, and when I politely asked for this in writing, he lost his temper and hung up. The next day, I picked up the car for the last time. While the rims were finally fixed and the missing mechanical key was cut, the damaged tires were still untouched. I left DARCARS New Carrollton with no apology, no reimbursement for the months of follow-up, no reimbursement for my time or money spent on Ubers and repairs, and no resolution for the ongoing tire issues. Four months of repeated follow-ups, rude interactions, and constant delays left me with a car that had hidden damage and no support from the dealership. I've since taken the car to two other mechanics and continue discovering more issues. DARCARS New Carrollton is lazy, deceitful, and careless with customers' time, money, and safety. Their goal is clearly to sell you a car and hope you go away when things go wrong. If you value your sanity, avoid this dealership at all costs. Their hundreds of 1-star reviews speak for themselves.

This review is in regard to services for the Maryland State safety inspection and specifically for…read moreelectronic cars. Simply put: Please find another location. I've had to inspect two cars in Maryland during my time living here and this experience was the worst. They don't value your time and the cost of simple repairs are ridiculous. The initial inspection was fine. They found two cosmetic issues with the car that I had to be fixed. Both on the exterior of the car. One, for example, was the rear wiper blade. So the car fails, which is understandable. If your vehicle happens to fail, please do your research and compare cost for ANY fixes. For example, my back windshield wiper failed because it "smudges a little". I found that debatable however I didn't push on the issue. They told me to replace it they would have to (1) order the part which would take a day or two to arrive, and (2) the cost was $25+. I found that same wiper blade at the local AutoZone for $12 right after I left. And for anyone with the front two windows tinted on their vehicle, for window tint removal, they charge $150 which is absurd and overpriced. As for respecting customers time, they do not. I called on Monday to verify that the inspector would be available on Tuesday morning to reinspect my vehicle. I was told he would be in and that my appointment would be at 8AM when they open. I arrive at 7:55 AM and check in for my appointment. Do you know that I sat in the waiting room for 40 minutes before they decided to tell me that the inspector would not be coming to work that day? I wasted 40 minutes of my time when I could have left and rescheduled. The reinspection was rescheduled for the following day, again at 8 AM. This time I called the front desk before arriving to ensure that the inspector was indeed at work. Not surprised, I was told the inspector was "on his way to work" and that he " lived very far." I digress... To reinspect two cosmetic changes on my car, I sat in the waiting room for over an hour. I had to go to the front desk to ask for status of my car before they finished 15 minutes later. I am thankful that my car successfully inspected. However, I would not return to this location.

Went here to get my lights looked at they were trying to charge me $2000+ saying I needed to…read morereplace the whole headlight bay. Found out that's dealership pricing. I went somewhere else only to find out it was just the wrong bulbs that needed to change not the bay as a whole. I walked in a lady by myself and of course got over charged and a whole run around about my car not fair and over charged. If I want dealership prices I can just go to the dealership

Rob works at this location and he is very knowledgeable. What I appreciate is his honesty and…read morewillingness to help me with my car. He is the best worker in there!!!!

Nice clean store, helpful staff, found what I needed. A-OK.read more