Excellent. Very nice and experienced personnel. I will be back. Went there for a vehicle…read moreinspection. I will be bringing other business back to them.

WORST CUSTOMER SERVICE EVER I am just one person and I will…read moreusually gives places a shot twice before forming a bad opinion. Ut this was awful and I will never take my car back. They had my car 4 days and just did front brakes and an oil change. The price was more than the dealer estimated they never called me and I had to co tinge to call them and they left Friday without calling me or letting me know my car would be there over the weekend because they don't work and no one knew anything about my car. I called Monday and said I must have my car back today. When they finished it I received a call to come get my car when would I be there to pick it up. When I got there and voiced my concern I received and apology from the manager and that was it. As I said it cost more than the dealer. This place isn't worth a second chance and I will be seeing if I can find the owner.

We normally love dealing with these guys but the delivery girl today was the rudest, most horrible…read moreindividual I have dealt with!!

Had to drive thru standing water pushed belt off no power steering started smoking put hole in…read moreradiator called they had My radiator at a good price good service very knowledgeable

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

'Service Excellence' does not begin to express the way in which Rodd Bowman processed and managed…read moremy claim and complaint. For context, it had been several months later (due to an emergency international relocation the week of the initial incident). When I returned, I was able to resume life and decided to share my experience here. From that moment forward, Mr. Bowman took care of me and the matter with empathy, understanding and stellar professionalism! He arranged for the repair, provided a dealer rental, 50% payment towards the repair, with the remaining 50% towards my next vehicle. My vehicle is now good as new. No stress involved. Thanks for the rockstar service Rodd & Chuck!

This has been the absolute best experience I've had with any car servicing establishment. The…read moreexcellent customer service is obviously because the manager is amazing. You can tell when a manager appreciates his team and trains them to care about customer service. Thanks to you all, my car is ready for my trip. Blessings to you! Joe (the manager) Joseph Brian Will

If I could give ZERO stars I would! My daughter took her car in for an oil change and weeks later…read moreher engine light came on. Turns out she had no oil leak and basically little to no oil. She took it to a mechanic because it was also stalling during acceleration and it was determined that no oil was in her car and what was in it was very dark and sluggish. I absolutely cannot and will not recommend. How dare you call yourselves professional technicians when you literally robbed a young woman for a service that you failed to perform and instead took advantage of a customer ( a young woman at that, that trusted your company to do their job! DO BETTER! There's absolutely no excuse when labor fees exceed the service and neither was accomplished yet you had NO problems taking her money!!!

I brought my 2014 car for tire service, after I realized driving on 495, that the tire was either…read morereally low or flat. The gentleman running the front desk was professionally charismatic and knowledgeable. Without an appointment, he took me right away, within 5 minutes. He put one of his mechanics on it and within another 10 minutes, they found the nail and patched it up. 20 minutes later, I was back on road, after paying the $20 fee, heading to work. I know at other places, it would have taken "all-day" to be seen without an appointment. I really appreciated their care and timely response, and costs I paid for the service. I felt like a valued customer and will return for other services in the future.

If I could give O stars I would. DO NOT TAKE YOUR VEHICLE HERE.. I originally brought my vehicle in…read morefor a faulty catalytic converter that was put on by someone else, I let them order a new catalytic converter & change it so I could have "the warranty" BIG MISTAKE. Since then I've brought my vehicle back 4 times. Fast forward to 11/21 I had my vehicle TOWED in because the check engine light started to flash (as shown in video) I originally dealt with Steven, that's whom I dealt with the whole time since bringing my car there, days went by, then I called twice since I didn't hear any updates as to what was going on, allegedly Steven was out sick so I spoke with James who would tell me what he thinks I wanna hear & give me the run around, weeks went by I called AGAIN, spoke with Steven, this time he told me "he doesn't know anything about the vehicle James is dealing with it & he's not in at the moment" at this point I'm started to get pissed, so I decided to pop up there 12/18 since there has been poor communication on what is going on with the vehicle. When I get there Steven tells me they still don't know why the car is misfiring or the check engine light is blinking. I had my car TOWED in at 163,538 miles(as pictured in video), when I got the car back 12/18 it was 163,615(as pictured) with NO GAS IN THE CAR & that is 77 MILES OVER. I understand that a mechanic had to drive the car around to figure out what's going on but 77 MILES IS COMPLETELY INSANE & UNACCEPTABLE!!! At this point I'm starting to think these are a bunch of basement mechanics they are only good for oil changes, brakes & rotors (the basic stuff) that's just driving people vehicles around & not really fixing anything. The worst experience ever I should've known having to go back 3x's for the same issue. Don't waste your time.

I went in yesterday to have my oil changed . Unfortunately it was pretty lousy experience. When I…read morepulled up there was one car ahead of me and there were 4 bays that I think had cars in all of them . I think it took around 10 minutes before I pulled in . The guy helping me tried to add on additional services like filters, a new battery ( this one is 2yrs old ) and flushing the radiator. I appreciated his pointing these things out after I showed him my car had failed inspection for an issue w/ a problem with #4 cylinder and some other things . I declined everything and just went with the oil changed and an additional $4 dollar charge to top off radiator fluid which I thought was part of the $117.00 charge. * no tires checked , no vacuuming, no windows cleaned - noted bc Jiffy Lube does this or at least they used to . Anyway .... The real problem was their card reader couldn't read my debt card. After numerous attempts, and 2 different ppl trying to help, I called my bank . I was on the phone with them for a while and they couldn't see any problem on their end . Unfortunately I didn't bring anything with me except my license and debt card and after what felt like an eternity I finally walked over to Home Depot and bought a lanyard and got cash back . I walked back over and the manager took my payment and she apologized and said they have problems with other cards too . If that's the case they really need to address it or at least let ppl know in advance, post it on their advertising maybe . Fortunately I was off yesterday otherwise I'd have been pissed wasting over an hour there. I think I'll stick with jiffy lube in the future .

Jay did a great job with service recommendations for my vehicle. I appreciate his honesty and ethic.read more

So I went there today my engine light was on , to make a long story short my battery was dead this…read moremorning aaa came out gave me a jump but I them noticed my engine light was on so I went to salvo Right I asked the dude let me get a code scan he was taking long to go come out to do it so I walk back in he's like ( we don't have the equipment here to read it) it was another employee there on the phone but told the dude that told me they didn't have the equipment that they didn't need it , I'm like okkk so the original dude comes out white guy with glasses and says it's definitely not ur alternator I'm like good my car is less than 6 months old shouldn't be, so the black guy comes out that was on the phone and says it definitely Is ur alternator now wait a min how???? He just said it wasn't by this time I'm like you trying get me for money or you just don't know what ur talking about so buy ur own scanner and diagnose urself seriously I got to work and engine light went off! Really come to find out since my battery was drained and needed a jump that came on as an error ! Would I got to salvo again NO not even for air freshener ridiculous

Helpful staff, have almost everything you could need. Very clean inside, only downside is the…read moreparking lot is small and right on a busy road

Friendly staff helped me in a timely fashion. Able to order my tires same day . I wish they had…read moremultiple front desk employees to move the line a bit faster but other than that great service!

For context, I worked at a BMW dealership for the better part of 10 years so a willingness to go…read moreabove and beyond even when your hands may be tied is rare. Jessica, the service manager, was more than willing and capable to help me with a blown tire with just a few minutes before closing. For as desperate as I was, she only sold me on her knowledge and focus on getting me back on my way. Highly recommend, and see Jessica if you can!