This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

What a phenomenal off-road shop!! I was in Virgina Beach visiting some family & happened to…read morestumble across ETA off-road !! Carter, Mike & their entire team are absolutely top notch !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the truck in Virgina, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !!

Just had a BDS 8" suspension lift installed by them complete with Fox adjustable shocks. Staff is…read moreso knowledgeable and friendly and helpful. The best shop in the 757 for your truck/4x4.

I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

One star because I can't rate it zero stars…read more I purchased a 2005 Prius a week ago do $4,000 + $1,000 in fees (including a $999 processing fee) and after driving it for a few days: - I had to oil the car - The check engine light and Prius triangle light (Master Warning Light) came on, which indicates a serious issue needing immediate attention I took it to a mechanic to read the codes, and he said the dealer probably wiped the warning lights before selling it (codes: p0a1b and p0420). Then I took it to the Toyota dealership for diagnostics ($208), and the initial repairs will total $4,500 -- and then they need to check out the hybrid system after! The costs for repair are way more than the cost of the car!

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

Very nice guys to deal with. Honesty is at the core of your business. Have bought some quality…read moreparts at a very reasonable price. Definitely recommend these guys.

Been here several times in the past year. Sme of the best prices in town and if he don't have it he…read moregets on phone and checks around. Def will do buisness with them again.

Was able to find a replacement part at a somewhat decent price. Wouldn't be my first place to shop…read morefor parts but if I'm in a pinch and need something in a timely manner, I'll go back.

Found a part on car-part.com that was located at Tibbs…read more Called early in the AM and told them I was driving 5+ hours and wanted to make sure it was ACTUALLY in stock. Guy on the phone said that it was, and I started driving from South Carolina to Virginia. 5+ hours later, dragging a trailer on my only day off on a Saturday. (mind you 11 hours round trip burns and ENTIRE day and at least 3 tanks of fuel). I arrive, walk in, and the dude tells me right away that the tailgate was sold some time ago. "Sorry". They could have called me back when they figured that out but they didn't. The vehicle, which has been getting prepped for bodywork for 2 YEARS, goes I to the spray booth tomorrow missing an entire panel now. So I'm out 3 tanks of fuel and 11 hours of my time and they don't even have the courtesy to ACTUALLY check for parts before they tell you go ahead and "COME OUt" to get them. Salvage yards are shady, but this place just needs to fold up and apologize to everyone.

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!