The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

I am writing to express my disappointment regarding my recent experience at the Auto Skills Center…read moreon Naval Station Norfolk. From the moment I approached the service window, my interaction with an older male employee, who appeared to be approximately in his 60s, was unprofessional and discourteous. I began the conversation politely by asking how he was doing, but was immediately met with an unfriendly attitude and a tone that came across as dismissive and entitled. Throughout the interaction, he behaved as though he personally owned the facility rather than serving customers who rely on the shop's services. My visit was simply to perform an oil change on my vehicle. As a first-time user of one of the vehicle lifts, I respectfully asked for assistance and a brief demonstration on how to operate the equipment safely. Instead of providing guidance, I was told to "figure it out" on my own. Given the potential safety concerns involved with operating automotive lifts, I found this response both inappropriate and concerning. When I acknowledged the sarcastic tone and lack of assistance I was receiving, the employee became defensive and stated that he would not tolerate my "attitude." Despite the fact that I had only requested help and expressed concern about how I was being treated, he refused to provide service, closed the service window in my face, and effectively ended the interaction without resolving the issue. I was genuinely surprised by the level of disrespect and lack of professionalism displayed during this encounter. Customers should be able to seek assistance, especially when operating unfamiliar equipment, without being treated poorly or denied service. The experience left me feeling unwelcome and disrespected. I believe this situation warrants review by management. Customer service representatives, particularly those working in facilities designed to support service members, their families, and authorized patrons, should demonstrate professionalism, patience, and a willingness to assist. Based on my experience, this employee's conduct fell far short of those expectations. I hope management will investigate this matter and take appropriate action to ensure future customers are treated with the respect and professionalism they deserve.

My husband went there to do his vehicle state inspection. Their customer service is terrible. Not…read moreonly were they unable to do some of the recommended work but they said the tires needed would take a few days to arrive since they needed to order them. The girl in the front desk had the worse attitude. We decided to just take our business elsewhere. I guess they take their job security for granted.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

We had tires installed on truck in Nevada, came to VA Beach to visit family. After 4500 miles it…read morewas past time to rotate the tires. Come to find out the shop in NV did not give me the socket for the lug nuts, after going to several shops and stores in the area NO parts store or tire shop had the socket that was needed. Pulled into the RnR tire shop and they had the socket I needed at NO charge. Buffalow handed me the socket and says have a great day. Wow thanks for helping me out in my time of need ... Miles from home, great people

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

Talk about service!!! My boyfriend and I just had a most…read moreimpressive experience here this morning. We came in needing a new battery for his older truck, but knowing we didn't have time to change it there, as he had to get to a Dr.'s appt and I had to get to work. It's a rainy miserable day, but the three employees jumped at the chance to help us. They offered to replace the battery, and much needed windshield wipers on the spot. We were skeptical they could get it done in time, but 10 later the manager himself was closing the hood on the truck (in the rain) with a new battery and wipers in place. He finished with a smile and told us to have a great day. A lot of. Businesses around here could learn a little lesson from this place. I'll be back! Thank you so much! Mariana

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I want to start by saying that we have been dealing with 518 Auto for years, and it has always been…read moreour go-to place since they first opened. We have typically worked directly with Kyle, the owner, especially because our children drive these vehicles and he truly values safety. This time, however, we worked with Mark. Things started off well. I made it clear that the vehicle was for my son, and initially, Mark seemed attentive. He even asked for a Yelp review while I was signing the paperwork, but I prefer to wait until the entire process is completed before leaving a review. Unfortunately, after the paperwork was signed, the experience went downhill. The vehicle needed servicing because the battery would not start. Mark informed my son that a part had to be ordered and that the car would be ready on Monday or Tuesday. Monday passed, and on Tuesday (1/13/26), Mark texted my son stating the vehicle would be ready at 1:00 PM. When my son and husband arrived on Tuesday, things became frustrating. They were told that the temporary tags Ms. Hall had prepared were misplaced. My husband also noticed that Mark seemed more focused on selling cars to other customers rather than assisting the customer who was standing right in front of him. It felt as though my son and his vehicle were no longer a priority since the paperwork was signed. When the car was finally started, it became clear that there was no gas in the vehicle. Mark continued running the car despite this and stated he was too busy to get gas, yet the car could not be moved off the lot. The car eventually ran out of gas right there. Mark then said he would send someone to get gas. After waiting for some time, someone arrived with a gas can, filled the vehicle, and Mark said everything was fine. However, once my husband got into the car to finally leave, he realized that the windows and radio were not working. Because of this, we were unable to even check the heating and cooling to see how it worked. My husband went back inside to inform Mark, but instead of addressing the issue, Mark told him hold on, made a phone call, spoke briefly to others, stated he was leaving, and walked out leaving my husband standing in the parking lot without any explanation. Before my husband could become more upset, AJ stepped in thankfully. I want to sincerely thank AJ, Alex, Ms. Hall, and Scott for stepping up and helping us through this situation. Their efforts did not go unnoticed. They worked together as a team to help resolve the issue. While we are still waiting for the vehicle to be fully serviced, AJ and Scott went above and beyond by providing us with a loaner car in the meantime. Because of them, our confidence in 518 Auto has not been completely lost, and we truly appreciate their professionalism and support.

One star because I can't rate it zero stars…read more I purchased a 2005 Prius a week ago do $4,000 + $1,000 in fees (including a $999 processing fee) and after driving it for a few days: - I had to oil the car - The check engine light and Prius triangle light (Master Warning Light) came on, which indicates a serious issue needing immediate attention I took it to a mechanic to read the codes, and he said the dealer probably wiped the warning lights before selling it (codes: p0a1b and p0420). Then I took it to the Toyota dealership for diagnostics ($208), and the initial repairs will total $4,500 -- and then they need to check out the hybrid system after! The costs for repair are way more than the cost of the car!