After a 3 min wait on hold a guy came on the phone said I had to pull my own part then hung up on…read moreme.

There have been many experiences at this location. They've helped with replacing a battery in the…read morefreezing cold, checking my tires in the heat of summer, and using the computer to read codes so I don't pay for repairs I don't need. I like that when I walk in, I'm greeted and I'm told what to expect, especially if they're busy and I have a wait. They treat people fairly. I appreciate their recommendation of various fluids or parts and then looking them up to assist in making a choice. This location has decent people & great customer service.

Amazing service. Had to change our window wipers and the attendant got it done in less than 10…read moreminutes. We were in and out!

My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

I was clearly told at the time of purchase that my cosigner would NOT be listed on the vehicle…read moretitle. I even asked multiple times to confirm, and was reassured face-to-face that the title would be in my name only. Had I been told the truth, I would have never gone through with the purchase through Damien Unfortunately, that turned out to be untrue. After an accident, I discovered the cosigner is in fact listed on the title, which has now created a complicated and stressful situation that could have been completely avoided with accurate information from the start. This experience has been frustrating and disappointing. I trusted what I was told during the buying process, and that trust was misplaced. I strongly recommend that anyone purchasing a vehicle here double-check all paperwork themselves before finalizing anything.

Arrived a bit early for my appointment in service and my vehicle was taken immediately for NYS…read moreinspection. Jim was quick to take my information and asked if there were any issues of concern for me. The waiting area was clean, well stocked with complimentary snacks and hot beverages on a cold morning. I was provided with a live video of the inspection being done on my CRV and my vehicle was done in a very timely manner. Great service!

I'm leaving this review so other buyers know what to watch out for. I signed a full purchase…read moreagreement for a vehicle, the manager signed it, and I paid an $1,800 deposit. Because it was close to closing time, the salesperson rushed me through the paperwork so quickly that I barely had a chance to read anything -- which I now regret trusting. Minutes after leaving, the dealership called to say they had put the wrong vehicle on the paperwork -- their error -- and that I now owed $4,000 more. Instead of honoring the signed agreement or offering a meaningful solution, they offered just $600 off the new price. That's not professionalism or accountability. That's a dealership trying to fix its own mistake at the buyer's expense. If you shop here, take your time and double-check every line, because the pressure to rush through closing time cost me a deal I was ready to complete. The worst part, I actually would have purchased at the higher price had they showed me that to begin with. But the sales person partially blamed me when I told him I expected them to honor the price by saying "Stacy with all the research you did you had to know the price of the vehicle. It was an honest mistake but we showed you the numbers for 2020 and you signed for the 2020." I was absolutely appalled at this considering I really couldn't remember the price because I had driven so many different vehicles all within $5k price point and even though I asked for the copies of the paperwork, he rushed me out the door before providing them...I didn't think it was a big deal because they needed to do work to the vehicle before we paid in full. I couldn't even verify I signed paperwork he said I did during the phone call. And in the end, when sharing pictures of the papers via text, I was still missing a copy of the one and only paper I looked at super closely with the price and vehicle on it. Somehow this one conveniently "disappeared" and he proceeded to tell me I never signed a copy of that one. But it was the first document I signed and really the only one he let me read. Good riddance. What a blessing! And a lesson for me.

I dont know anything about cars. So it nice to come here and not feel pressured to do anything and…read morebe given honest advice. I appreciate them changing wiper blades and installing/diagnosing batteries.

In a business like selling Auto Parts customer satisfaction is key. This place knows that, is…read morealways very helpful and takes their time with every customer . I went there today for a new wiper blade and got two new ones for less than what I was originally going to spend, after talking to the associate . He even offered to put them on for me, I didn't even have to ask.

Always received the best sales courtesy, best financing, courtesy, best Service Dept courtesy,…read more the best parts pricing with courteous in stock ready to roll vehicles.

great service when asked went above and beyond to meet my…read moreneeds glad to have the team working on my needs if ever they come up