Waited an hour to get a tail light fixed , only to have the employee tell me that no light was out. Even though I could clearly see it was! Having it fixed at another dealership now. Waste of time! read more

Went for an oil change and to plug a tire. The waiting room is disgusting. Food and trash scattered all over the place. When the car was done I was not told if they found the tire issue, as there was no staff at the counter. Frustrating experience and they have lost my business. In addition, the cost was more than if I went to the dealership. read more

I just went there for a New York state auto inspection. Jamar was incredibly helpful. The place was so crowded that I couldn't sit in the waiting room I had to stand in the outer room and wait. Because I had a newer car and just needed an inspection he got me in right away. I really appreciated his help. If not for him I would never return to pep boys. Pep boys should value Jamar as an employee read more

The trash boys at this shop tried to turn a $20 inspection (2019 vehicle) into a $1100 donation. I expressed that I am a college kid on a budget, and these boys made up 3 problems to up charge me. I went to another well established auto shop and they said these boys are full of it. Go somewhere else!! read more

I wish I had a better update to this review but I don't. Took my car in for a cracked oil pan replacement on Saturday thinking it would be a simple in and out repair. Dropped my car off at 1 pm, didn't leave until around 7:30pm. For whatever reason, my serpentine belt was removed during the replacement. I was told the belt was giving the guy working on it (David, I believe) trouble and that was what was taking so long. There was absolutely no communication between me and the service manager, Nick, unless I went to bother him, which you would THINK communicating that something was happening with my serpentine belt would be pretty important to do WITHOUT me having to ask. Mind you, they have a window to see into the garage and I always watch them because it's just simply fun to see what they are doing and I always do it. I watched the guy who was working on my car for a long amount of time and he seemed to be doing a whole lot of nothing a lot of the time. Every time I went back to the window he seemed to be doing the exact same thing to my car. Not to mention, he had my front passenger tire off of the car and was STANDING on the tire he removed, was angrily yelling loud enough to hear in the waiting room and towards the end I watched him smoke a cigarette in the garage and also while he was working on my car. I'm talking lit cigarette in his mouth with his head in the hood of my car which made me incredibly uncomfortable. As soon as I started my car to leave the battery light came on and my wheel wasn't turning unless I put my full body weight into it, I immediately went back in and described the situation, I was told that I had nothing to worry about and it was because the belt had been worked on and it would be back to normal by the end of the next day. No mention of anything else being wrong. About 4 miles away from the Pep Boys my car broke down. All of the dashboard lights came on, my engine was overheating and my car was making a squeaking type of noise. I pulled over and opened the hood to see that the belt this guy spent hours messing with was completely gone. By then the store was closed so I couldn't call. I had my car towed to them the next morning, I tried calling multiple times to get ahold of someone to let them know that my car was on her way back to them and I was continually put on hold. When I got there, the guy who was repeatedly putting me on hold was sitting at the computer on his phone which I guess explains why he couldn't be bothered to answer the phone. As I was telling him what was going on, he barely made eye contact with me and only seemed to listen to my partners dad who gave me a ride to the Pep Boys as if it wasn't my car and I had no idea what I was talking about, probably because I'm perceived as a girl. I was later told my belt tensioner wad damaged which was the cause of my car breaking down. Very strange that the guy working on my car was spending HOURS UPON HOURS looking at that exact part of my car and failed to see that there was a piece of the belt tensioner broken? Or, the fact that my car had zero issues relating to any of it until the moment I started her after they messed with my serpentine belt. Doesn't seem to make a whole lot of sense to me. Regardless, this was a horrible experience and I implore everyone to find somewhere with competent employees. (p.s. whoever inspected my car at this location back in June was very kind and I had a great experience with him and I wish I knew what his name was but I didn't see him at all in the last few days.) read more

Went in for oil change, reservoir was overfilled... o ring around filterwas leaking . Had to return for that. Also made a mess with the oil around engine, other parts.. didn't even clean it after they said they would D read more

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I went to get new tires put on and before I left the parking lot and my tire fell. employees were not nice nor did they apologies

Went in for a clunking sound they attempted to fix what they thought was the cause the first time but the issue was unresolved so they worked on it again free of charge only had to pay for labor of course and they threw in back breaks for free as an accommodation these people really do care about their customers and at the end I left happy so I recommend going here since irs a trusted place and it's hard to find those now a days read more

Since the review, the manager of the Pep Boys has made things right. He made it a point to accommodate me and was able to get things done in a timely fashion. read more

Very bad experience. Requested extended warranty on tires but changed my mind at time of checkout. THEY COULD NOT REMOVE EXTENDED WARRANTY at time of checkout. Had to pay extra $60. This is complete BS. read more

extremely unprofessional, among other things. i called late last week for an inspection appointment. It was later in the day, but it seemed like i wasnt worth helping, so he hung up on me. I called back the next day, and they actually took the appointment, surprisingly. appointment was for 430 today (11/29), so they decide to call me at 355pm and tell me that they cant do anything for me, and that they cant get me in until next week. i understand that things happen, but i will never call here again. read more

I made a 2pm appointment online in the morning. EVERY afternoon appt was available so I chose 2pm. I get a phone call at 130 pm that my appt is cancelled they got too busy !! EVERY appt slot was available for the entire afternoon so why did I get cancelled !!?? I am guessing that a bigger repair issue or tire sale walked in the door so let's cancel the guy with only an oil change !!! Goodbye Pep Boys !!! read more

I came here for a New York State inspection. It took over two hours, they started the maintenance that needed to be done, and then stopped and kept telling me "just a half hour more." To top it all off there was only one person working on a bunch of cars and the employees at the front desk just seemed to be sitting around looking at their phones. This was not $750.00 worth of service!!!! read more

They invoiced me for my free tire rotation but did not do it. I also got the synthetic oil change, but, now I'm wondering if its actually synthetic oil. They didn't rotate my tires my last visit either but I had time and had them do it. I also gave them the benefit of the doubt since that was my first visit there and it was close and convenient. I mark my tires so it was pretty obvious. Not getting the service they claim to be providing twice in two visits tells me this is how they operate. Beware. And for the record, the tires are 4 months old and have the exact same tread depth. They even faked the labor time on the invoice. See photos for the invoice details and my tire markings. read more

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If I could give them 0 stars i would. Took my car to them on 1/24 because my engine light was on. Got a phone call stating different engine codes were coming up and the car had no oil in. Stated an oil change and some sensors needed to be replace, $1476 later I picked up the car. Not even a week later my engine seized and again there was no oil in the car. Called and spoke to Jamar at the store and he proceeded to tell me I had a "rear main seal leak" which no one bothered to tell me. He also told me that this is a job they don't do and to call back the next day to speak to the manager. Called and spoke to Joe, he proceeded to tell me that they DO do this job and they would cover the cost but I needed to bring the car back, I told him it is at another shop being repaired and I don't trust them because they knew the oil they put in the car wasn't going to stay in and neglected to tell me that. He also told me the job would cost $4400! The shop that it is at now is charging me $1600 to fix it. They also told me all of the work Pep Boys did was not needed and they just needed to put oil in it to clear the sensors. They are for sure a rip off. I emailed corporate and it has now been 6 days and I am still waiting for a call back. read more

We traveled to Niagara Falls on vacation. We woke up to a flat tire. I aired it up and looked on Yelp for a good tire store. Pep Boys had great reviews. I went to their website n made an appointment. I showed up 10 minutes early and they looked at my vehicle. It was a nail in my tire that was causing a slow leak. The quickly fixed it and charged me $21 dollars. Sweet!! Now back to our vacation. Thank you Pep Boys for being quick and effective. Jim read more

Oil change took literally half a day. I told them I was waiting and they said 30 to 45 minutes and I've been here for two and a half hours. Just told it's another 30 minutes. What??!!! read more

Dropped car off for an oil change and tire rotation. Got notified that the job was complete by about 45 minutes later. When we went to pick the car up, it was clear that no tire rotation had been done (the tires are marked so we know if they've been rotated or not). They are charging for services not rendered. We will not be returning to this Pep Boys read more

Eggert rd.Pep boys.Ive taken 2 vehicles there 4 or 5 times for oil changes and tire rotations.I learned from the 1st time do not book online,make the appt. By phone.When I booked online,I got there and was told they couldn't get to my car that day .I was cool about it,everyone is allowed one pass so I asked the guy to make me another appt.He did and then told me that,for whatever reason,booking online can be hit or miss and that it's best to do the appt. By phone.Havent had any issues since.All I get are oil changes and tire rotations but they've been good.They are fast there and the guys at the desk are polite,funny,efficient and answer any questions I have. read more

A circus at best, customer service is also egregious. Six plus days for bolts and gaskets. Wasn't easy to give y'all more than 85 characters. Yikes! read more

DO NOT GO HERE! THey will literally cancel your appointment an hour before you get there so don't even waste your time! And not once, not twice but 3 times!!! read more

The location on Niagara Falls blvd Amherst has a great staff. The customer service rep and mechanic were very kind and honest. I was very impressed with the customer service rep Lucas. He was very knowledgable, honest, and had a great attitude. I had a long wait but with this kind of service I will be a long time customer at this location. read more

I have been a customer of Pep Boys for 4 years, but this was the worst experience I have had with them. I came in for a Saturday morning, 8 a.m. appointment. I know that's usually a busy day for them, so I don't mind waiting. Once they finally diagnosed the issue with my car, I said I would pay for them to fix the issue. They told me it would take two to three hours. After two hours, I was told it would be another two hours or so. Finally, I was told my car wouldn't be done that day, but I should have it done Sunday morning. I arrived on Sunday morning only to find out the Saturday technician NEVER EVEN TOUCHED MY CAR! So, I start waiting on Sunday for the issue to be fixed. Again, I'm told several hours. It took all day, but finally, the issue was taken care of. However, as I was leaving, I was told there was another issue that had come up and it was unsafe for me to take the car home! I HAVE BEEN WITHOUT MY CAR FOR THREE DAYS! THIS IS ENTIRELY UNACCEPTABLE AND SHOWS THE PROBLEMATIC SLEAZY BUSINESS PRACTICES OF THIS PEP BOYS LOCATION. But, the cherry on the sundae is that I came to Pep Boys earlier this year with the same issue and they gave me some band-aid fix that immediately failed after I drove my car on a moderate road trip. It's a shame the service has plummeted here because I thought they were a decent business. I was horrendously mistaken. I am through with the lying and laziness of the staff who seem to do a great deal more damage to cars than actual repair work. I wouldn't even trust this place for a simple oil change anymore. I will not be coming back and I advise others to steer clear of this place. read more

Needed to get an alignment done on my older BMW($130). When I called I spoke with Mike who was very helpful with making my appointment even though the shop was very busy. When I arrived it only took a couple of minutes for my car to get pulled into the shop. While my vehicle was being worked on I was able to ask questions directly to the Master Tech Mark that was working on my vehicle. I was amazed at the amount of time Mark was willing to take to make sure I understood everything being done and what repairs would soon become necessary due to the mileage on my car. Overall an outstanding example of great customer service. I look forward to working with this Pep boys location in the future! read more

Just needed an oil change and tire rotation and this place was great. I scheduled online and then I needed to move the time and they worked with me. they were busy but they finished before they said they would. Got the work done and I can tell they all work hard! I will go back when I need tires. read more

According to the service member at the store, the online reservation system on the Pep Boys website doesn't mean that it reserves your time selected at the shop. I made a reservation online for an oil change (which is a 15 minute job) for 11am on a Sunday. I went there and the service tech says it would be about 2 hours before they would get the car in a stall. No point of an online reservation system if it's a first come first serve basis at the store. read more

UPDATE on this shop, my daughter took her 2009 Kia in for a simple oil change. $98.95 later she was taken for a ride. Given no information on what the oil change would entail. When I called to speak to someone a " manager " said and I quote " We don't have time to sit at the counter and explain all the services we offer and what is and isn't included with said services. It's a shame that you can't trust a business to explain everything to a consumer before hand and give pricing before any work is attempted. Had my daughter been given a price before hand she would have contacted me and I would have advised her that isn't the service she was looking to have done. DO NOT GO HERE UNLESS YOU ASK ALL OF THE QUESTIONS AND GET PRICING BEFORE YOU HAVE ANY WORK DONE. I will be calling the corporate office to advise them of the standard practice at this location in hopes that they don't dupe the next unsuspecting person. read more

Update: everything in my old review stands strong. Back again for construction related tire issues and, again, am very happy with the service and pricing. For detailed explanation, see my first review. read more

Had a great experience, the employees were very polite and responsive. I would highly recommend and the online reservation system worked perfect for me. read more

Ordered tires from Pep Boys online and made appointment online. Got to location about 30 minutes early and Manager Marc was able to take me right away. I realized my inspection was due and asked Marc if this could be done last minute and he was able to accommodate me. Tires and inspection done in about an hour! Free Wi-Fi and coffee via a Keurig just made the experience that much better! Thanks guys! read more

I canceled my Sunday afternoon appointment here. They wanted $475 for the same Falkens that their Blvd location wanted $383 for. Of course, I booked for the better price. Sunday morning arrives and this location (Eggert) calls, urging me to come in earlier. They caught me off guard, hijacking me into thinking this was my appointed location. I went in & they did the job. Monday, the Blvd shop calls me to see why I didn't show up. Now, before you think this could be an honest mistake, this (Eggert) location somehow charged the same, lower price, that the Blvd shop quoted. I never revealed the price. Never tried to negotiate it. They mysteriously and silently matched the lower price, keeping the illusion intact. read more

I have seriously had the best service at this location and the location on Transit Rd in Lockport. I really feel like the guys that work at this location genuinely care about providing the best service at the most reasonable prices. I never feel ripped off or over-sold. I have recommended so many people to Pepboys and I will always a seek out a Pepboys to have my car serviced if I'm out of town. read more

Previously took my vehicle to the dealership for some recalls where they told me I needed brakes and quoted me about $330. I knew Pep Boys would be cheaper so I took it to them today. They called me about an hour later to let me know I didn't need any brake repairs at all right now. Thanks for being honest, Pep Boys! read more

I never dreamed of using a chain for auto repair but about a year ago I was nearby and desperate and also liked the fact they are a repair garage only and not a store with a garage attached, I am not a fan of their Niagara Falls Boulevard location. Anyhow....I am happy to see all the positive reviews here. These guys are professional, their work is top notch and the price is right. I received a quote from the local Honda dealer for a repair costing $203, Pep Boys price $132. I continue to use them and recommend them to anyone, their waiting area is clean and comfortable and there is always fresh (Keurig) coffee. read more

This is my go to place when i need help with my vehicle. The employees are very helpful and understanding any time it is needed. Best customer service I've had in a very long time and this will always be my mechanic shop. They have great pricing as well, Go see the boys! read more

The guys who work here are always very nice and have helped me out of a few different messy car situations. I usually don't have any sort of loyalty to chains like that, but I would absolutely recommend this Pep Boys location to anyone who asked! read more

By far the best service I have ever received at a repair shop. I will never go anywhere but pep boys on Eggert. Marc is always very helpful and always goes the extra mile to please me ;). I always look forward to my next oil change to see my boys. So thank you Pep Boys and especially thank you to my Marc :)! read more

Had an amazing experience this past weekend at this location and Pat was the reason why. I was getting brakes and new tires before leaving on a 1000 mile trip on Monday. He went out of his way to make sure the tires I wanted were delivered to the store for a Sunday installation. I had no idea what was wrong with my brakes and I was prepared for the worst. He made sure only the needed parts were replaced and the total cost came in well under the initial quote. Thank you for all your hard work Pat. I will be a loyal customer because of this experience! read more

Checked Yelp to find a good place to get a battery replacement, and they did a great job -- fair price, fast service, friendly and informative staff. Josh was the one who I dealt with. Will definitely head back there next time I need work done. read more

I made an appointment online for today at 10am to get a NYS Inspection and an Oil Change. Igot there about 20 minutes early and they got my car in almost immediately for service. Amidst the inspection, it was found a tie rod was needed and I was quoted a completion time of about 1pm. Much to my contentment my car was done by noon. The service was quick and friendly. I will be back. read more