UPDATE: Dan, my service manager, is great. He took all the time necessary to answer my questions. I…read morealso appreciated the detailed report I was given explaining everything that was checked during my inspection. I am very happy I decided to buy my previously owned car from Sloane Honda.

I purchased my vehicle here and have been a customer with the service center for a number of years…read moreand was generally satisfied with the service until today when I dropped my vehicle off and received no phone call or any other communication to inform me that the service department was keeping my vehicle overnight. And when I tried to call before 6pm, the service department was not picking up the phone. Furthermore, the general customer service department couldn't get in contact with my service representative either, and this is before 6pm! Granted, I changed my number recently, but I gave my new phone number to the person that checked-in my car. So, I don't understand how I didn't receive any communication; even to tell me that my vehicle could not be completed today. And the excuse cannot be that my new phone number was mixed up with my old phone number because I was just there for service on 6/19/2025 and had no issues with communication! This is unacceptable. You cannot keep someone's vehicle overnight and not even make a single attempt to reach them. And you can't have employees not pickup the phone just because it's a half-hour before closing. I was scheduled to get on the road and drive this evening because I have a wedding and events to go to in North Carolina. I took time-off from my new job that is located in Harrisburg (a two-hour drive) just so I could be on-time for this appointment; and I just started this job 2 months ago, which is not a trivial matter to be granted time-off during the probationary period of a new job. I was counting on Sloane Honda to do the good work I've always known them to do, and to be efficient and communicative like they usually are. But at a critical moment when I needed someone to reach out, I get nothing from the service department; just a nondescript voicemail message and a lone customer service representative that can't to do anything but be the bearer of bad news. And now my arrangements to be where I needed to be, on-time, for this wedding is in jeopardy because lack-of-communication from the service department; and I'm supposed to eat the costs of bookings and arrangements that are now up ended because someone failed to communicate. Even if I show up at 7am in the morning, how much longer do I now need to wait? Is there still a line in front of me? I'd hate to see what happens when someone needs their vehicle to get to work and the service department keeps their car overnight and doesn't tell them this or make it easy to reach the right people. Again, I haven't had issues in the few years I've been patronizing this establishment, but in the moment that I really needed that same level of consistency during a high stress and transition period, the communication failed and significantly set me back. I'm sure the management and service center employees will see this, and when I walk in tomorrow morning, they'll know it was me who complained. I just hope everything stays professional and they're able to quickly complete service on my vehicle, or allow me to take my vehicle back in peace. Attached to this review is a screenshot of my appointment today, 7/10/25 and a screenshot of a paid invoice from 6/19/25 just so you know that this is real.

8/20/23 3pm ish. I went there trying to get front & rear brake pads. Waiting 10min. Only one…read morepeople working. So, I left and come back later. Came back 10min later, waiting in line again. 4 people was working. Waiting 10min, I was next. Got this big dude came out to help. Didn't even ask who was next? Just took any random customer and help them. I got piss off, said some things and left. This place need a manager/supervisor to control/train these worker properly. Better off going somewhere els...

I've lived around the corner from this Autozone my entire life and they always come through during…read moreemergencies. Today, I need a flat head screw driver. I couldn't find the one I was looking for, but Mr. Martinez, the cashier, helped me find one. The one I picked up was the biggest one they had and the only one they had. He was so sweet and answered every question I had. Usually the customer service can be a hit or miss at auto parts stores, but Mr. Martinez made my day.

Really clean and organized store with nice and helpful folks. Can get in and out quickly.read more

I stopped at this location to get some windshield wipers for my car. I met Greg at the register and…read morehe was very helpful in assisting me select the best wipers suited for my needs. He assisted me to install them and even gave some suggestions for other issues I was having with my car. Overall great experience, I would return to this location for future needs.

Let me say up front that I didn't purchase a car from Northeast - I found a similar car to the one…read moreon-line closer to home. I was impressed with the follow up and diligence (without being pushy) from Nick. When I contacted him to say I wouldn't be coming in as I had purchased a car from another dealer, he wished me good luck and said to contact him with any questions! That is a class act!!!!

Coming into NECC was so easy and convenient! They made the car buying experience so easy and…read morefast!!! Adam G was so nice. Thank you! So happy to have my new car. Will come back again soon.

I stopped here last week for a new set of windshield wipers for my car and was able to find them…read moreawfully quick. I asked the employee if there was anyone who would be able to assist in putting them on my car so she volunteered to do it. Okay no problem, she came out and hooked me up but walked away immediately after without saying she was done, thank you for your service come again... nothing just straight walked off. Burnt herself out of a tip because I sure enough had planned to give her one. The young lady did her job needless to say, but needs to work on her interpersonal skills forsure as she was rude from the moment I asked for assistance.

I have called and put on hold every time and never responded…read more Called 3x today and was put on hold and waited 13 minutes the first time and hung up. Terrible

I went there after 2 years, last time I had a horrible experience but it looks like they had now…read morenew management and completely new staff . Great service this time! The store manager was very helpful and explained in details everything needed to know about my car !

I agree with the guy who said 1 star is too generous. On 8/19 my car broke down in the Bustleton…read moreAve shopping center in front of Pep Boys service center. Jeffrey was at the front desk and decided that since trying to jump to my battery wouldn't work, it "must be the starter." Andrew M was the technician, and when I received his inspection report, none of the codes that showed up indicated anything about a starter issue. Unfortunately, it was not the starter, as my car shut off on me while I was driving just 5 days later. When I finally got the vehicle back to my house, I called Pep Boys and explained the situation. The woman on the phone told me she'd get Jeffrey; after 15 minutes on hold, I hung up and tried again - this time no greeting, they just picked up and put my call on hold again. I tried a 3rd time, and same thing. The next day I was leaving for vacation and had to rent a vehicle, on top of the $600+ I spent with PepBoys for a part I didn't even need, to safely get to my destination. I took my car to my Ford dealership when I returned from vacation, and they discovered the issue was actually a blown #9 fuse and bad purge valve. My car has not broken down since Ford serviced it. For the past month I've called Pep Boys regarding this issue and have been told a manager reviewed my case (#154026) and will call me - I've still have never heard back from anyone. I've also emailed them at least 2 times and those have gone unanswered as well. The same day, there was an older woman who came in just minutes after me with the same issue, her car wouldn't start. Jeffrey said that was a starter issue as well; also before her car was even inspected/put to a code reader. Coincidence, or were starters a sales push during that time? Considering no one has had the decency to return my calls or emails, I suspect either a guilty conscience or willful ignorance. I'm currently filing formal complaints with various entities.

OMG. This is the best parts yard EVER !!! Thank you to the two brothers who are amazing !!! I…read moreneeded parts for my Jeep and they pulled and had them ready for me before i arrived !!! Thank you Jack and Joel

I was searching for 2-days for a driver-side door for my Honda and man did ever get jacked around…read moreby many other yards. I was told $80 dollars for the window-glass for the door, was a good price. When I checked an auto-parts place for new, they wanted $150 for the glass. I really didn't want to pay that much for new or used. On my 3rd day, I tried Venango's used auto-parts on State rd.. I talked to Jack, and I told him my story and asked if he had a driver-side door. He said that he would check and get back to me. I gave him my number and within 1/2 an hour he called me back. He said that they didn't have a door and that he couldn't locate one on his network, but he did have a window glass that would fit and that it was still in the existing door, which was not the right one for me. He said that he would take it out for me and have it for me by 4pm. And he said that I could have it for $50. I was ecstatic when I got there and Jack had it out and was holding the window-glass for me. I didn't even have to give him money before he would do the work. He went the extra-mile without even knowing me. He was a man of his word and even gave me tips of how to install the glass. I was completely satisfied by the professionalism and dedication to serving the customer's needs which was demonstrated at Venango's Auto Parts. I would highly recommend trying this business to meet your needs. Jack is a straight-shooter and he didn't take advantage of me. Maybe he can do you a solid, too?