Store manager Acacia Scott is so rude I walked in to pick up a uber order and she came off with…read moreattitude. The order was cancelled by them but how was I suppose to know this when it came across my app to pick up.

I had some car issues and had to go to Autozone in Redlands off of Redlands Blvd. Amanda M. went…read moreabove and beyond to help me resolve my problem. She is a great asset to their team and highly recommend going to her if you need any help with your car problems. Thank you for the excellent customer service Amanda M. It made my day!

Been at this game for over 50 years...thier upper level management team is made up of people from…read moreother industries.. solid understanding of shops needs is totally lacking...we has 5 sources in our area...most all shops here use others because of better service and inventory...

As a woman shopping for parts it can be very challenging. I had the best experience with Reginald…read moreat the Redlands store. With the information that I gave him, he helped me with kindness and patience. I'm very grateful to having somebody who took the time to help me out. Huge shout out to Reginald!!!

Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

What an amazing experience to work with Mike and his team. Myself and my husband had a tire issue…read moreon the freeway, and they promptly took care of us. They were the only tire store that had the size of our tire Thank you, Pep Boys for having such an amazing team and a big and amazing shout out to Mike for taking such good care of us Thank you April Aoyama

What a scam. Don't have your car worked on here…read more The radiator in our second car (an older sedan) recently sprung a leak and left my wife stranded on the freeway. It ended up at Pep Boys 'cause that's where the tow company provided by our insurance company's roadside assistance dropped it off. She authorized them to diagnose it, but didn't agree to any work until she could check with me, and it's a good thing she didn't. When I got home later and went down and see what was up with the car they said it needed a new radiator. I was unsurprised at this, as her description of what went wrong with the car led me to believe it was likely a coolant leak of some sort. At least they were honest about that much. Then they showed me the quote to replace it. It was over $700 dollars, and included such gems in the detailed estimate as $82 for "radiator drain and fill pkg", 'cause apparently the $312 to "remove & replace radiator" doesn't include draining and filling? They wanted to charge me $223 for a radiator. I got a new OEM radiator for $95. $24 radiator cap? $16 at O'Reilly's. And then there's the extra $53 for "limited extended labor warranty", 'cause apparently they won't stand by their work unless they can gouge you for it first. I said f*** that noise, paid them their $50 diagnostic fee, and drove it home. I'm, a non-pro, shade tree mechanic doing the work in my driveway, and did the job in less than 2 hours (A job that would probably take a pro an hour or less.) for a little over $100 in parts. I don't see how that's $700+ worth of work. I shudder to think how many people who know nothing about their cars are getting scammed by this shop.

I had a terrible experience here. The sales clerk that assisted me lied to my face about my…read morelifetime warranty on my alternator. He told me he could not honor my warranty because it was already replaced once. I proceeded, ok thank you for your time. I went to a different location and they didn't hesitate to honor my warranty. I will never set foot in this store again.

The customer service could improve. The two employees, Adrian and Hector, were playing some game…read moreon their other employee "Eric" but they used the customer to play this game not thinking that I would need to call and ask for a follow up on my part. Well my part didn't come in same day so my husband called to follow up and then they gave the run around because Adrian gave me the wrong name and Hector let him. They kept trying to excuse their behavior and lie about the whole thing. This is the worst experience I have ever had and I am a paying customer who didn't play with anyone but just wanted to order my part for my truck. Very disappointed and upset

I had the absolute pleasure of entering the Redlands Citrus location #2822 yesterday. Neena was…read morefabulous. She went above and beyond to help in such a professional and highly personal manner. Isaish was most helpful also. Highly recommend!

Today I visited your store to purchase a headlight bulb for my 2005 Scion. I was assisted by an…read moreemployee named Luis, and unfortunately, my experience was very unpleasant. I asked for help finding the correct bulb for my car. While I did not have the exact model information at that moment, my vehicle was parked right outside the store and clearly visible, as the store is quite small. Luis told me that it was my responsibility to provide the exact model and that he could not assist me otherwise. I explained that the day before, another employee had helped me find the correct bulb and even assisted with installing it. Luis responded that this was not his job and that he would not help me with that. His tone was dismissive and rude throughout the interaction. I felt unsupported as a customer and ultimately decided to leave and take my business elsewhere. When I told him this, he simply said that was fine. I believe customer service should include a willingness to assist, especially in situations where help is clearly possible. I hope you can address this situation to ensure a better experience for future customers.

I had a great experience here when I came in for a used battery for my vehicle. It comes with a…read morethree-month warranty, and they also give you a little bit back if you leave your old battery. I actually changed the battery myself, but the staff was still very helpful and made the process easy from start to finish. What stood out most was the honest, professional service and the fair pricing. They took the time to explain everything clearly without trying to pressure me into anything unnecessary. It's refreshing to find a place that values good customer service and quality work. I would definitely come back again. 10/10

Pros: They were able to diagnose my cars issue and fix the issue. Customer service was good,…read morecommunication was good, service was completed and my car was fixed. Cons: Their pricing for some add ons (which they were recommending) were outrageously priced. For air filter/cabin filter, and oil change, would've been an additional $388.56. If you know nothing about cars, please youtube "how to change cabin filter" and you'll see how simple that is. Oil changes are at maximum $70-$100. So a $388.56 quote for those additional upsell attempts, in my opinion, were crazy high.

So I have been calling around all morning for parts for my vehicle and I normally go to California…read moreauto supply in Pomona when I called them they said that they didn't have the parts but they would order them from parts Authority in San Bernardino who had the parts and my total is gonna be $114.14 And that they would be delivered to Pomona by 1:30 PM I said can I just pick them up in San Bernardino and they said yes call parts Authority in San Bernardino so I did and for some reason they were trying to charge me $20 more for the same exact parts and they would not have to drive it to Pomona And I said why are you charging me more than they are and they're buying the parts from you the same exact parts the guy was like I don't know who that is but these are our prices. Very rude. Maybe learn some customer service skills. Of course I called back California auto supply in Pomona who I guess was acquired by parts Authority this year hopefully they can learn some better customer service skills

Their packages came to my house instead of to their desired destination, call their New York office…read morethe next day they had everything picked up and rewarded me with a lot of hats and gifts. I thought they were pretty cool considering.

This was a troubled visit But. 2 people at the auto department completely changed that I want to…read morethank Danielle and Felix made a somewhat bad encounter to an excellent encounter they both went over and above the call to fix a mistake thank you both and 5 stars to you both.

Getting new back tires for a really nice deal on 2 tires the workers were very fast and…read moreprofessional just make sure to make an appointment I waited about 6 hours but was worth the wait for the tires