Store manager Acacia Scott is so rude I walked in to pick up a uber order and she came off with attitude. The order was cancelled by them but how was I suppose to know this when it came across my app to pick up. read more

AutoZone Auto Parts - Store management names - Auto Parts & Supplies Near Me - Redlands, California

I had some car issues and had to go to Autozone in Redlands off of Redlands Blvd. Amanda M. went above and beyond to help me resolve my problem. She is a great asset to their team and highly recommend going to her if you need any help with your car problems. Thank you for the excellent customer service Amanda M. It made my day! read more

Shawn gets 5 stars!! Super helpful and sweet and honestly saved this review, he came in and helped when he noticed his coworker being so rude to me! She was not helpful and rude to me from the jump because I asked simple questions, she seemed uneducated and angry at the world and wanted to take it out on everybody even her coworkers, luckily Shawn was there to interject and help me with what I needed. If you go to autozone and encounter this female from the jump just go ahead and ask for another person or Shawn immediately because she almost had me run out of there and go to a different location! read more

Ordered a part to be picked up at another store. They messed up and ordered it to their store. wanted me to drive back to thier store to fix it and refused to refund me. They could care less that they mess up. Not only will I never go to this store again I'll never go to an AutoZone again. read more

I was assisted by a young lady named JEYLIN did a great job. Encouraged me to go ahead and try to do it myself as far as replacing the white bulb at the dome! Thank you so much AutoZone for hiring people that are willing to help and be kind about it I'd give her a raise! read more

Jomikeal C. Was super helpful today when I needed to change my duralast battery under warranty. Did not give me a hard time at All and checked my account and checked availability then proceeded to change it out. Super efficient and superb service! Highly recommend. Def will be coming back read more

AutoZone Auto Parts - Duralast battery swap under warranty! - Auto Parts & Supplies Near Me - Redlands, California

Bad attitude employees that think they're hard because they work in an auto parts store. Whether it's quarts of oil or honey hams you're slinging, it's just retail--lighten up gangster. read more

Janielle is great and she is super helpful and another 5 Star experience at Auto Zone in Redlands.

On the evening of June 3, 2021 Marie a manager at the Redland's AutoZone went the extra mile to make sure I was able to insert my newly purchased battery into my automobile's key. My key battery was tricky but Marie's skill set enabled me to get back on the road safely. Thank you, Marie! read more

AutoZone Auto Parts - Marie changing the battery for my car key. - Auto Parts & Supplies Near Me - Redlands, California

Thank you so much Angel!! You were super helpful in helping me figure out what I needed for my car! They need to give you a raise! Cause you really go above and beyond for your customers! Thank you again, Happy Holidays!!! read more

The team at AutoZone is so helpful!!! Daniel helped me with a battery replacement, and Diana went out of her way to not only help me find a part in stock at another Autozone, she also sent me to a refutable mechanic who was able to fix my problem. They are kind and knowledgeable, and I will be coming back for any and all of my car-part needs. read more

Thank you to Juan Diaz for making our experience while shopping at your store so comfortable and secure. I don't mind driving farther to this location when I know I can count on always being served with the most care and knowledge from their store team. This is the only store I will be coming to in my area. read more

Came in today to buy a replacement for my car's dead battery and was helped by a gentleman by the name of Brian. He was very kind and helpful and did the installation for me as well. Very thankful for the exceptional customer service, thanks again, Brian! read more

I have to say this location Autozone is the closest to me, and I can say they have a great staff and helpful employees who like to help. Not rude, and actually I recently went 3/12/20 Was raining hard! Went in and borrowed their scanner then came back in and was clearly and detailed explained of the codes and what could be wrong with car. Finally the codes was what I needed to see what I needed to fix on my Honda Fit 2009. Check engine light was on for bout a month to point It was flashing. I was a was happy with my experience, thanks to Michelle I was able to walk out of there with a good DEAL on parts purchased for my car repair. I bought 4 spark plugs & 4 Cylinders. Turns out, The problem with my car was two out of the 4 Cylinders was out which means the car was Misfiring which is due to one or more or all cylinders being out. Which causes the engine to not work at its full potential. In my case after my check engine light flashing my car went from going 40mph to no more than 20mph because it would not accelerate! & if not fixed after it starts to flash it can cause more serious problems to engine or car in general. One thing I learned is patience but also that people come and go and so do the parts and sometimes they won't have it in stock but that is normal and understandable. Anyway THANKS a lot!!! Michelle and staff for being so helpful I am ever so thankful and blessed because my car is repaired and driving like new read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Redlands, California

The customer service is always excellent. They always go above and beyond to satisfy the custome. I never have a problem getting what I need. Angel is always a helping hand he always finds a way to maneuver himself to all customers. I've noticed that even when it get overwhelming and hectic he handles it so well his time management is always on point and gets to everyone in a very respectable time. Don't even get me started with Alberto he always has a smile on his face. There is never one day that I go in and feel unwelcome. Alberto is always happy to help, he helped me change my battery in no time. i really hope these gentleman get a raise they deserve they juggle so much on their plate. Hoping they get treated well because you can't find workers like this anymore. read more

I came here to replace my car battery and was greeted with quick and efficient service. They even changed my battery for me which was great!

My Prius needed an auxiliary battery. Called and someone picked up the phone right away. They didn't have it in stock, but another store 8 miles away did. The manager Natalie went out of her way to get the battery picked up and brought to the store the same day. Had my battery and an added discount for being patient. Definitely will come back to this store again with this kind of excellent customer service! read more

Called ahead to see if they had a battery for my Toyota Rav 4 on a Monday. Johnathan answered and was very helpful and confirmed that they had several and to come on down. I came in, Johnathan was there behind the counter and helped me pick out which battery I would like. Went with a Duralast Gold with 3 year warranty. He helped me switch out my battery in the parking lot and even saved me time by giving me the exchange off for my current battery when I paid rather than having to come back in and do another transaction. Was super helpful and nice and had a good conversation while he worked on installing my new battery. Only took about 30-40 minutes total from walking in. Definitely would recommend parking lot is roomy and staff is very helpful. Thank you Johnathan! read more

The customer service at this location is above and beyond. They are knowledgeable, ethical, and extremely helpful. Anthony was particularly adept with my transaction and personally inspected my vehicle to ensure the proper part was purchased. Thank you for a wonderful experience, Autozone Team! read more

I was coming home from a business trip in the pouring rain and stopped for gas and had a dead battery. I was able to get a jump and make it to Autozone. I didn't have the tools to change my battery. I went inside and a super kind man named Anthony helped me. He found me a battery, and even went out in the pouring rain to change it for me. The cables were corroded and it gave him a hard time. The entire time he had a smile and was so kind to me. I wasn't expecting this kind of customer service . He took the time to show compassion and truly help me out. Thanks to him I made it home safe and my car runs like a charm. Thank you Anthony from the bottom of my heart and I pray your manager gets this. You deserve a medal for being a great person. read more

Walked in with a dead battery with really bad corrosion (whoops)- Marco was a life saver! This AutoZone provided service that was above and beyond. My new battery was installed and i was ready to go in less than an hour! Efficient and a pleasant experience. Thanks Marco! read more

As a business owner and customer, I understand the importance of quality customer service. The Auto Zone crew at this Redlands store always delivers top notch customer service - always! They go over and beyond within their means to make sure their customers are always satisfied. I will continue to drive a couple of extra miles to get this great service. If they recommend it - it works! My hat goes off to the manager for creating a friendly and family atmosphere. He is always welcoming, respectful and professional. Thank you! Jose Luis Orozco Camino Real Auto Glass read more

Love this Autozone. Just came in for a battery for the wife's car. The staff working are friendly, knowledgeable, the place is always clean, great location and plenty of inventory. read more

The assistant manager, Gilbert was very helpful and kind in helping me change my car battery and power steering fluid.

I came to get a new battery everyone was very helpful. I left my battery for an hour or so, so it could be charged. When I returned i discovered i needed a new battery. David M. assisted me. Provided me with new battery and installed it. He was super friendly and kept a smile on his face. All around the best customer service I've had. Can't thank these men enough!. read more

My battery died so I got a jump & drove to auto zone to get a replacement. I gave them my year make & model. The gave me a battery that looked like a motorcycle battery. I asked the cashier are you sure it's the right battery? He started laughing at me & said yes. Your the expert approach me in a professional way & reassure me it's the correct battery. They handed me the battery & tools to give them the core ($18) so I didn't have to pay it. Not good customer service but that's my opinion. read more

AutoZone Auto Parts - New battery looks way to small. Not the same size as old battery. - Auto Parts & Supplies Near Me - Redlands, California

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I went in to this store to get my battery replaced and the service was great at the start. They had my battery in stock and even installed it for free. However, the dude that installed it was clearly inexperienced and didn't tighten my positive connector to the battery at all. I have never had to get my battery replaced before and just expected that it would be done correctly. Right after i left the store and turned my car off it wouldn't start again. I called the store back and was basically told to figure it out on my own. Correct instillation of products sold should be a priority. If there is an employee that doesn't know how to do this sort of thing properly, someone who does should be present during the process. I wasted 3 hours thinking I would have to purchase new car parts when in reality I just had to tighten a flipping bolt. do better please. read more

I came by on Saturday since my Engine oil was low it flashed on the screen on my Lexus. I came in and Joel B. which I think is the store manager at the current location. He was so sweet & very helpful. I hold told Joel what flashed on my gauge cluster...and he told which oil to put in my car and what is suggested and I also asked if he would be kind enough to put it in my engine for me which I really appreciate it! Not only did he provide awesome customer service he was so helpful and he made my day! I love stopping by this location because their staff juts like Joel B are ALWAYS so helpful and attentive! Again, thank you so much for your assistance and making sure your customers needs are met!! read more

Walked in, asked a question, and the person who helped me did not leave my side until I had what I needed. Great service and reasonably priced. I would definitely come back here read more

My buddy and, I came in. I was returning some spark plug wires. There was 3 cop cars in the front. Don't know what happened. But, some Mexican guy, don't know if he was the manager. Then proceeded to treat me so rude and, unprofessional. I get that something might of happened to you before I arrived. Don't take it out on me. I was going to spend more money. He ruined my whole mood and, I left. read more

Jason and the staff were incredible. Willing to help for free with my battery testing, give advice, fast, and helped me find a great deal with options. Jason installed my new battery in seconds, I spent less than 10 minutes with them and they were busy, all the while I was treated with respect and as if I was their only customer. Great experience overall. read more

Great service at this location. I don't care if its's out of my way I'd rather drive here than to the other locations in Grand Terrace or Highland. They always get the parts right the first time around. And, the employees are very helpful with any questions that you have. read more

Auto zone has excellent prices throughout their store. I had to purchase a battery there today. a staff member named David was very helpful. He installed my battery and was extremely friendly. Thank you! read more

Antonio and the other associate that helped me were so kind and even helped me install my headlights when I was in dire need lol. Thank you!

Staff is extremely rude. Especially older blond lady. Will never go there again. Customer service is not the field for that woman.

I called this AutoZone and spoke with Michelle. Michelle is amazing!!!! She was able to confirm over the phone that they had the part the we desperately needed to fix our car to head up the mountain. She even walked to the back to confirm it was there. Then she even opened it to make sure it wasn't damaged and held it at the front for us. Michelle was amazing!!!! And this AutoZone was a God send. So thankful! read more

After going to Redlands Walmart and being turned down. David M. The manager at Autozone helped me no questions asked with installing a new battery on my car and even did a price match! This is a true example of what great customer service stands for. Thank you for all your help! You saved the day! read more

Came here to get my headlight replaced. I expected to self-install later, but after asking they told me to come back during the day so they could change it for me. Came by and David got the job done in 10 minutes. $12 for the headlight and labor! Thanks to great and timely service, I'm ready for the weekend. read more

They are usually pretty good here, but Joel was very inexperience and sat there arguing with me about my car. I ended up having to show him my car manual to prove that my Volvo did have a rear fog light. He was a jerk. Don't go to this one. read more

Came here to get my car battery replaced. David offered to help and spent some extra time replacing the clamp as well cuz it was so corroded. Tried to offer a tip but he refused. Said he was glad he was able to help. read more