Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

I had the absolute pleasure of entering the Redlands Citrus location #2822 yesterday. Neena was…read morefabulous. She went above and beyond to help in such a professional and highly personal manner. Isaish was most helpful also. Highly recommend!

Today I visited your store to purchase a headlight bulb for my 2005 Scion. I was assisted by an…read moreemployee named Luis, and unfortunately, my experience was very unpleasant. I asked for help finding the correct bulb for my car. While I did not have the exact model information at that moment, my vehicle was parked right outside the store and clearly visible, as the store is quite small. Luis told me that it was my responsibility to provide the exact model and that he could not assist me otherwise. I explained that the day before, another employee had helped me find the correct bulb and even assisted with installing it. Luis responded that this was not his job and that he would not help me with that. His tone was dismissive and rude throughout the interaction. I felt unsupported as a customer and ultimately decided to leave and take my business elsewhere. When I told him this, he simply said that was fine. I believe customer service should include a willingness to assist, especially in situations where help is clearly possible. I hope you can address this situation to ensure a better experience for future customers.

Store manager Acacia Scott is so rude I walked in to pick up a uber order and she came off with…read moreattitude. The order was cancelled by them but how was I suppose to know this when it came across my app to pick up.

I had some car issues and had to go to Autozone in Redlands off of Redlands Blvd. Amanda M. went…read moreabove and beyond to help me resolve my problem. She is a great asset to their team and highly recommend going to her if you need any help with your car problems. Thank you for the excellent customer service Amanda M. It made my day!

We had such a great experience at AutoZone thanks to Kevin. My husband stopped in to find the exact…read morewindshield wipers needed for his son's car and Kevin went above and beyond to help. He took the time to make sure we got the correct size and brand, and he was incredibly patient and knowledgeable throughout the process. What really stood out was that he didn't just point us in the right direction -- he actually came outside and helped install them himself. It's rare to see that level of customer service these days. Kevin made what could have been a quick, transactional stop feel genuinely helpful and stress-free. We truly appreciated his kindness and professionalism. AutoZone is lucky to have him!

I came to auto zone because my battery went out.there were 5 employees there and none would come…read moreoutside. I didn't have my tools and they had limited tools.I couldn't get my battery off and still got no support. I returned the battery and asked for a jump and they didn't have a jumper for that. I don't understand how they hire all of these lazy people. This is the worse experience I had in my life.I recommend O'REILLY.

I had a terrible experience here. The sales clerk that assisted me lied to my face about my…read morelifetime warranty on my alternator. He told me he could not honor my warranty because it was already replaced once. I proceeded, ok thank you for your time. I went to a different location and they didn't hesitate to honor my warranty. I will never set foot in this store again.

The customer service could improve. The two employees, Adrian and Hector, were playing some game…read moreon their other employee "Eric" but they used the customer to play this game not thinking that I would need to call and ask for a follow up on my part. Well my part didn't come in same day so my husband called to follow up and then they gave the run around because Adrian gave me the wrong name and Hector let him. They kept trying to excuse their behavior and lie about the whole thing. This is the worst experience I have ever had and I am a paying customer who didn't play with anyone but just wanted to order my part for my truck. Very disappointed and upset

What an amazing experience to work with Mike and his team. Myself and my husband had a tire issue…read moreon the freeway, and they promptly took care of us. They were the only tire store that had the size of our tire Thank you, Pep Boys for having such an amazing team and a big and amazing shout out to Mike for taking such good care of us Thank you April Aoyama

What a scam. Don't have your car worked on here…read more The radiator in our second car (an older sedan) recently sprung a leak and left my wife stranded on the freeway. It ended up at Pep Boys 'cause that's where the tow company provided by our insurance company's roadside assistance dropped it off. She authorized them to diagnose it, but didn't agree to any work until she could check with me, and it's a good thing she didn't. When I got home later and went down and see what was up with the car they said it needed a new radiator. I was unsurprised at this, as her description of what went wrong with the car led me to believe it was likely a coolant leak of some sort. At least they were honest about that much. Then they showed me the quote to replace it. It was over $700 dollars, and included such gems in the detailed estimate as $82 for "radiator drain and fill pkg", 'cause apparently the $312 to "remove & replace radiator" doesn't include draining and filling? They wanted to charge me $223 for a radiator. I got a new OEM radiator for $95. $24 radiator cap? $16 at O'Reilly's. And then there's the extra $53 for "limited extended labor warranty", 'cause apparently they won't stand by their work unless they can gouge you for it first. I said f*** that noise, paid them their $50 diagnostic fee, and drove it home. I'm, a non-pro, shade tree mechanic doing the work in my driveway, and did the job in less than 2 hours (A job that would probably take a pro an hour or less.) for a little over $100 in parts. I don't see how that's $700+ worth of work. I shudder to think how many people who know nothing about their cars are getting scammed by this shop.

This was a troubled visit But. 2 people at the auto department completely changed that I want to…read morethank Danielle and Felix made a somewhat bad encounter to an excellent encounter they both went over and above the call to fix a mistake thank you both and 5 stars to you both.

If I could give a zero star rating I would. I came in and wanted to do tire service. Found out they…read moredidn't have my tires in stock and I needed to order them. I ordered them the day same and gave them my make and model and it was easy peasy they also scheduled me for a service perfect so I planned my life around this service. I called the day before to see if they had my tires in stock the first call I was on hold for 30 min I hung up and called back later and was answered by a female and she was quick with the info. So many of my coworkers said I shouldn't go through Walmart and now I know why. I showed up to my appointment only to find out the wrong tires were ordered and what really upsets me is they kept pointing fingers like I ordered them wrong mind you I came in for a service showed up to the department ordered them in the store with a "tire expert" three days in advance only to find out that I can't get my service done today. Then they were going to order my tires for another three day wait and then have to schedule the service. Why didn't anyone verify the tire size when I ordered them in store, and this has now become a waste of time. And to make things worse they offered to do a refund in cash and the register guy cancelled my order on his end and it refunded back to the original card with out my consent. This other guy who was helping him kept asking me if I cancelled the order. Customer service sucks I'll do never this again

Franklin, who drives their complimentary shuttle service, is an outstanding individual! He is…read morepersonable, caring, and a very safe driver. Miguel, in the service department, has always taken care of my truck (and my wallet). If something is under warranty, he has made sure that it is billed as such; and if I postpone a service, he is understanding.

Marlene and the Service Department for the WIN!!…read more Didn't realize the new to me Jeep didn't have the lug lock until I needed the spare tire off . Initially went into the Parts department after a great phone conversation on options, however, the in-person Parts people didn't have the same demeanour and told me to go to the Service department. Marlene did a great job allowing me to explain the situation I was in, and displayed her great reflective lisening skills, repeating back the situation I had described! Prior to setting any upfront outcomes, she consulted with her Service team and came back with a couple options, which I thought was pretty cool. Long story short, Marlene and the Service department did a great overall job to get the lug lock off with short notice. Hooefully you get to interact with Marlene when you visit the Service department. Great job!!

Auto Haus is my go-to place for fast, high-quality Dashcam and other electronics installations…read more Daniel C. Has done an amazing job in discreetly and carefully installing dashcams in four vehicles so far. Recently my daughter got tired of the burned-out display screen in her 2014 Cadillac SRX and Daniel replaced it with a flawless gel-screen that works beautifully and will last far longer than the original. Call for current location--they're not on Arizona any longer.

This place is an absolute joke! My son chose this shop for a front end replacement on his car…read morethrough his insurance company (State Farm) his vehicle went into Auto Haus on May 2. After 3 months his car was still in the shop so my son started pressing the issue because he needed his car back. Once he finally got his car back he noticed it was overheating and I had a leak. He took the car immediately back to Auto Haus and advised the shop owner Vic. Once he looked under the car he noticed that there was a crack in his oil pan, bumper clips were all broken, right passenger fender mount was being held on by a screw, and his cross member and control arm were both damaged still from the accident and fan was not working. He fixed the oil pan and the fan; however, the rest of the issues have yet to be resolved. My son has car in his possession because he's not comfortable taking his car back to this shop because he never properly fixed it in the first place. Auto Haus repaired everything cosmetic but fixed nothing under the hood and under the car even tho all those repairs were included in the invoice. He advised State Farm of the issue and State Farm contacted Vic from Auto Haus and told him to cur him a check to get the car fixed somewhere else or they would flag him with the Better Business Bureau. Needless to say Vic decided to cut My Son a check. When Vic was pressed about the crappy job he did he got defensive and had a list of reasons on why he did a crappy job. Beware of this this shop,

I was excited about this place at first because of it's size. But I found that like most…read morebusinesses money comes before customer service. I ordered a timing belt kit and the below picture (the tensioner) came cracked which is the most expensive item in the kit. We had already installed most of the other parts from the kit so I ordered another tensioner from a different place and put it on. When I called Advanced they said come on down and we will give you credit for the item even though it was part was not part of the kit. The first time I went down there they said I had to talk to the person I talked to on the phone. The second time I drove down there he said he could do nothing about it. My main concern is they sold me a defective part yet I take the loss and not them. With all the auto shops around I know I will never set foot in that place again.

Eric helped me with my car battery issues, he went above and beyond. I bought the Die Hard power…read morepack and it works great to jump start my car. Very happy with the customer service I received here from Eric.