NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

This review is long overdue. On Father's Day of 2024, my wife and I stopped in to get a new…read morebattery. Jake helped us get the right battery and switched it out for us. He was very upbeat, despite working on Father's Day!! Very friendly and accommodating. Thank you!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great customer service. Always so helpful. The young man that helped me replace the battery this…read moremorning was great

Stopped in to get a part that a competitor didn't have in stock. The staff was super nice, helpful,…read moreand knowledgeable. I was in and out within 10 minutes and saved $30 by buying here. This will definitely be my go to parts shop. And they also price match, but it's probably not needed being that they're always cheaper than the rest.

horrible service! came in there to get two tires installed…read moretook them over four and I still left with needing two tires! David Smithers the store manager cussed me out over the phone because I complained about the long wait time!

Made an appointment for an alignment online for 4 only to be called to say the tech leaves at 4 and…read moreto make an appointment for the next day. I made an appointment for the next day at 1:00. I get to the appointment and was told that the tech has two car appointments for 1. Then was told that he goes to lunch at 1 and to come back after 2. . Which was an inconvenience for me because I have to pick up my son from school and he still had to do work on the other car. Why let people make appointments if they can't be honored. I know I will not try a 3rd time and will take my money elsewhere.

Woke up on Christmas Eve to a dead car battery. Got a jump and headed here to purchase a…read morereplacement. This location sits directly beside an Auto Zone, but since Advance Auto advertises the free battery testing and replacement services, I choose Advance. The associate was incredibly helpful and attentive. The only thing that rubbed me the wrong way was how he talked around the core fee and how it works. You know how you catch someone in a lie and they take detours instead of providing a straight answer? He was honest but very indirect about it. The math on the screen told me everything I needed to know. The core refund is just a wash, not a discount on the price of the battery, i.e., they added $22 to the price of the battery and then took the $22 off. Anyways, he replaced the battery very quickly and we were promptly on our way. As easy as it is to change a battery, I still hope they never stop offering this gratis service.

I went to Advance to check to make sure my wife needed a battery for her vehicle after it would not…read morestart. I gave her a battery a boost with cables from my car battery. it started and we travelled to this closets Advance Store. The Store Clerk confirmed that the battery needed to be replaced. They had a battery in stock and I agreed to purchase. The young man was about to replace ; however a store manager would not allow him to replace. Her excuse was that due to the year and model of the vehicle that they could not replace it. It had been replaced by an Advance Auto Store employee in the past. I refused to due business there and went to another Advance Auto Parts location were it was changed without any issues. I will not do any business at this Advance Auto Parts location for any reason any longer to include purchasing a car wash rag. Done...finish! The Urban Cossell

Ciera R. Was wonderful. Her energy, caring demeanor, and willingness to to listen and help made…read morethe purchase of my vehicle pleasant! She was easy to work with no pressure and easy going. If going to Haley CJDR ask for her, you'll not regret it!

They approved me for a 2023 dodge Durango then 30days later told me the bank decided not to go…read morealong with the approval and asked me to bring the vehicle back within 24hrs. Do not go to them for any type of financing when I looked it up this it's called a yo-yo scam. DO NOT deal with the young lady Ty or Mike they are scam artist!!!! I lost out on my vehicle and now have a hard time rebuilding my credit because it took major hits because they tried several different banks to try and get me reapproved without my permission.

Got there on a Sunday at 8pm. They were locking the doors but still let me in to pick up my online…read moreorder. Happy customer!

Battery died in my car this morning... this was the closet store.. I had NO IDEA that batteries…read morecost so much these days geez! I was only given 2 choices, so I chose the least expensive.. and that was $100!! all before 7:30 am.. the best part of this fiasco is the guy who helped me was great. I didnt catch his name, but he was very knowledgeable and checked my battery with his meter, showed it to me so I could see it said the battery needed to be replaced and then swapped them out for me. he made an otherwise unpleasant morning better by being so nice and helpful to me. He had me in and out of there in 13 minutes. I sure hope he gets commission off this sale.

Great prices services communication with consumers amidst any situation I've seen aroundread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!