I would like to thank Pat for his awesome and punctual customer service. He was very pleasant with…read moregreeting me with getting a new battery for my car. While, Pat was putting the battery in my car we had a very informative conversation and many different things. I tried to buy his lunch he refused. So, I just wanted to take this moment to give the AutoZone an excellent review that matches the service that was provided. Thank Pat you made my day!

I don't like to write bad reviews but the customer service was horrible. Very rude to my dad and I…read morea couple months ago when trying to buy windshield wiper fluid. We first asked where it was, he looked at us like we were stupid and then raised his voice and my dad when asking a simple question.

My car battery died this winter. It was from 2019, so WELL past its life, but it still sucks when…read moreit is so cold out. I was able to get a new battery and the employee installed it for me, but not without... saying he wouldn't? Like what am I supposed to do. The car barely made it to the lot (had to get a jump once that day already). Eventually did it for me but also cracked the plastic cover over the engine and blamed the cold. Like I get its an annoy aesthetic thing, but c'mon. Next battery, hopefully not for a LONG time, I'll go elsewhere.

My car needed a few basic maintenance services. My mechanic is too busy to take on the work right…read morenow. Some Googling led to me the conclusion that these could be resolved with a little time and a few products from an auto parts store. This was my first visit to any auto parts store. The merchandise was well-organized. Signs above the aisles. Tidy, too. I didn't have to dodge boxes as I walked around. The employees were present and I think would have helped me find what I needed had I asked, but they also gave me space to find it myself. I probably was in and out in under 5 minutes. Prices were the same as a big online store that I'm not shopping much these days. The small line for the checkout had various candy and snacks. I'll probably go here instead of online or elsewhere to shop car stuff like wiper blades and filters. I'd like to see the selection.

They are AMAZING. Of course the actual product was great, but the customer service was top notch,…read moretruly just some of the best customer service I have ever had with any car-related business. My car would not start, so Steve went and got help from others to start it so he could work on the car. Which was WAY WAY over the top, he definitely did not need to and the fact that he did was just so kind. I recommend them to anyone and everyone who needs line-x or waxing underneath their cars.

I have an older truck that had parts of my bed cut out and new metal welded back in to fix the…read morerust. I called up and let them know that, they said they could still do the bed liner. I get the truck back the first time, they missed some spots around the welds so after a few weeks rust started to show through. Then I take the truck there for them to fix this and they break my bad cap, lie to me and say it was like that when I got there, they put silicone adhesive on it to try and hold the cap down without asking me, all while the plastic clip they broke was laying in the bed. Don't do business with these people

We stopped in for tire caps. This is one of the few places I know where you can can grab tire caps…read moreon the cheap that aren't your generic run of the mill black or gray. They offer tire caps in colors for a reasonable price. There was only one knowledgeable employee on hand that knew exactly what we needed, directed us to the correct aisle and got us set up in self checkout to purchase our item. Since self checkout was ringing up the incorrect price, he ended up checking us out himself to override the system. I previously asked a female employee whom had no knowledge and directed us to the incorrect aisle, let alone didn't even acknowledge us. I had to ask her for assistance since the other guy was busy and still received the incorrect assistance. I only shop here for small and I do mean small needs, like tire caps ONLY

Came here because I was having issues with my battery and I had purchased my current battery here 2…read moreyears previously. They told me the battery was bad but under warranty. They said it was inventory night and they were short staffed and the 2 workers available "weren't comfortable" changing my battery because it was too difficult on my type of car? They suggested I go to a smaller autozone that didn't have all the stocking that location required.

DO NOT BUY HERE…read more Where to begin (this is a long one), as an overview over the last 11 months I have experienced the following on a brand new 2025 Ford Explorer. 1. Lemon Car Buy-Back- the brand new 2025 Explorer was so badly manufactured that after driving it less then 9K miles put on it, they had to replace the fuel line, multiple sensors and rewire the car. All of this took around 6 weeks. This is on top of the multiple issues with the car starting, dash and nav going out while driving it and multiple other issues. 2. Insulting Lemon Car Buy-Back Offer- Per the law Ford is required to buy this car back, or at least make an offer too. When Ford did make their offers, they were both insulting, requiring me to pay money out of pocket to return this Lemon. There is zero reason why I should have to come out of pocket money when I have had nothing but issues with this car, making loan payments for nearly two months while it was in the shop correcting this very poorly manufactured car, on top of nonstop having to bring the car in, interrupting my work, having to take time off on 3-4 occasions to address this issue. 3. Botched paperwork- on 2-3 different occasions the week following the purchase I was called back to the dealership bc they gave me the wrong paperwork as well as the wrong tax check. 4. Service Department- in Sept I got a chip in my wind shield, I called the dealer service department to see if they did these windshield bc it has that special Ford design on it that I was hoping to have replaced with like kind. The lady in the service department said they did (or had a referral partner that did) but needed to check with them and that she would call me back. I never got that call back from her. 5. Possible Title Fr*ud- after purchasing the brand-new Ford, I went to title the vehicle and couldn't bc Ford Finance was not listed as the lien holder. It turns out someone, an individual was listed as the lien holder, no one could figure out how that happened. They would have had to be sitting in the dealership or work at the dealership to know I was even buying a car, bc the next day the lien was filed, a little too ironic. It required me to hire an Attorney ($1,200 fee) to sue the Department of Revenue to correct the issue. It turns out the person that was listed on the lien holder passed away in 2021. How in the world does a dead person file a lien the day after I purchased the car...as if he was in the dealership hanging out listening to me provide my info for financing.....interesting. My Attorney said this could have been a fr*ud attempt. This took 11 months to finally get my title work...WOW SUNSET!! I walked into this dealership 11 months ago when I decided to trade my perfectly fine 2018 Explorer in for a new one due to miles getting up there and I use my car a lot for work, so I needed something brand new so I wouldn't have to think about reliability. As you can see from above the "customer journey" through this dealership, Ford and everything I have been through over the last 11 month has been nothing but a very negative experience that I wouldn't wish upon anyone. I have been through such significant stress and loss of money over this experience. And contemplating getting my attorney involved again. Sunset and Ford- people come to you looking for a great experience and a reliable car and this has been the opposite of that. You should be ashamed that you are taking advantage of people, proving horrible experience, botched paperwork and nonstop issues on a brand-new car that shouldn't have any issue. Shame on you Sunset Ford.

Again I tried to give them a 2nd chance. Ended up canceling my appointment for recalls. They act…read morelike you're troubling them when you tell them you're going to wait for your car. Told them if it's not done then I'll get a rental. Probably mad they might be out a rental. Then when rental call to confirm she told me I needed a credit card not debit (which I was going to use). I told her I wasn't told that. She told me drivers license. proof of insurance and $250. When I told her she said she was Rental Manager and she took my original call and told me credit card. I told her so I guess I'm lying. She said no I didn't say that. But she implied that. Oh well guess I will try another dealer service center. Wish I could put no stars.

Dre Cannon helped me into a really clean used Hyundai Tuscon. He may have been a little unsure of…read moremy test driving in the pouring rain, but didn't complain. He listened, answered all my questions and had the car cleaned up and ready to go the next day. The experience was laid back and no pressure. Thanks Dre! Irene S Waterloo, IL

I love this dealership both from Service and Sales. I am so glad the move from Webster made it…read morecloser to my house. Our family has a total of 4 Subarus and both the brand and the dealership keep us loyal. Kevin P Crestwood