A complete clown show. Two strikes and they're still striking out. If you want to waste your time playing phone tag and driving back and forth for nothing, Subaru Sunset Hills is the place for you. They managed to put a green cap on my black mirror. After weeks of driving a mismatched car and constantly following up, I called ahead to confirm the right part was finally in. My wife and I sacrificed our only break of the day-naptime with a toddler and a newborn-to drive out there, only to discover they had the wrong mirror entirely. Fool me once, shame on you. But after following up a SECOND time to ensure they corrected their mistake, they still got the wrong mirror again. It takes a special level of carelessness to mess up the exact same order twice in a row. Now I have to drag myself back out there next week for round three. Unacceptable service. read more

I love this dealership both from Service and Sales. I am so glad the move from Webster made it closer to my house. Our family has a total of 4 Subarus and both the brand and the dealership keep us loyal. Kevin P Crestwood read more

Jay, Aaron, and Kevin were all fantastic. My brother bought a new 2026 Forester, and my wife & I came along for the ride. Literally. Great team. Patient, knowledgable, and thorough. You can't do better than Sunset Hills Subaru! read more

Dre Cannon helped me into a really clean used Hyundai Tuscon. He may have been a little unsure of my test driving in the pouring rain, but didn't complain. He listened, answered all my questions and had the car cleaned up and ready to go the next day. The experience was laid back and no pressure. Thanks Dre! Irene S Waterloo, IL read more

Bought a 2023 Subaru Ascent Onyx Edition and couldn't be happier with my new car. Alexis Simmons was my sales person. Loved her! Alexis was so helpful in making my decision. If she didn't know an answer to one of my questions, she would find someone who knew. No B.S. talk. Management and Finance staff was pleasant and easy to work with. They all turned buying a car into a stress free and enjoyable experience. read more

I went to Sunset Hills twice ready to buy a car. Both times I was waited on by a rude female salesperson who didn't seem very interested in selling a car. She also knew next to nothing about the cars. Consequently, I went elsewhere to purchase my Subaru. read more

I knew I had a Freon leak and was told they would perform a recharge to test of leaks. Over $200 later they said where it was leaking and the fix would cost over $1000. I plan on getting a new vehicle within the next year, so I decided not to get the fix. I get in my car and there's still no ac, and when I called back I got the run around about whether they even recharged it at all. My husband opened the hood that evening and there's no dye, the dust hasn't even been disturbed on my car. We recharged the Freon ourselves and 3 months later I still have ac. read more

We brought our recently purchased Outback in to the Service Department for its first oil change and to check out a noise. We were given a loaner vehicle for the duration of the work. They were more than willing to work with us and in the end covered the labor and new part needed for the fix. We have only heard good things from family and friends about Sunset Hills Subaru. Good people. Good service. They did not disappoint. read more

Bought a 2026 Outback and Joe Grayson (salesman) made it my best car buying experience. We bought a Crosstrek last summer from Sunset Hills, the team here is great which is why we returned but Joe took it to another level. friendly, knowledgeable and passionate about the brand, he's a standout! read more

The dealer itself was great as was our sales person. My disappointment stems from the remote start feature. After deciding to buy what I feel is a wonderful car, you discover the remote start feature is only available through a paid Starlink app on your phone. So, you bought the car and now you have to rent to remote start feature annually. I'm not impressed with having to do things through my phone. This should be a simple feature built in to the Fob instead of requiring a subscription. For a quality car maker, that's Micky Mouse and that's putting it nicely. read more

I don't know if they really did alignment or not and they didn't do the free inspection or communicated anything. 3 hours for appt to do alignment and emissions(appt made weeks in advance). I did their survey and gave them a 7 being generous for the nice facility but will never use them for maintenance or repairs. They never inquired about any concerns. Also neigbor bought a new 2025 Outback(turbo) and are not impressed with service department. read more

Sunset Hills Subaru is the only car dealer I enjoy taking my 2023 Outback to for regular service. If it costs a bit more than going to a Quick Lube place it is well worth it. They are courteous, on time with their schedule, and have not tried to "add on" services as others often do. The professionalism they exhibit will keep me coming back and recommending them. read more

DO NOT GO HERE. SAVE TIME/ MONEY. GET BETTER SAFETY, VALUE & RESPECT. 1. -DANGEROUSLY MISDIAGNOSED. My input was ignored.- I reported noise on left axle, they said it was right cv axle. Hm. I trusted them to fix the noise, but I already had the right replaced a year ago. *As I was leaving, they said left side was still making noise?!* They tried to blame the repair done elsewhere, it was not a Subaru part, saying both sides were making noise. (No!) 1 of these axles had barely 20k miles and 1 had 170k. Which do you think is bad? They foolishly only test drove it in the parking lot. I thought the employee who took my payment was confused, that I needed to hear myself, didn't know how *dangerous* it was. 2. -EMPLOYEE WAS AT MY HOUSE 3 HOURS waiting for a tow.- Car knocking noise was worse on left, and it became clear it was urgent; I was scammed. I requested a refund. I was told they "don't do refunds." I live 90 min away, rarely go to STL, I wanted a refund to get the noise fixed properly at a local shop immediately. It's not safe to drive- the cv axle could break. If it breaks, you can lose control or cause an accident, nobody knows when. They barely drove it but let me leave the dealership/take that risk! After I complained, they wanted me to drive the car 90 min to fix left side free. No, I can't drive that far! It could damage surrounding parts, I could get stranded or hurt, and there are other drivers. I'm stuck. They offered to tow it, but a tow truck can't get up my rural gravel road. Huge inconvenience; I was corned by their only offer of another repair- not a proper refund. I agreed to meet a tow truck at the base of my property with a loaner car. Seems nice, nope! I waited 11.30-12.50 for the initial loaner/tow truck. A guy showed up with a loaner car- NO tow truck. They forgot to call the tow truck or lied upfront! *Valet in loaner car said he was told directly to drive my car back to the dealership, he was never told about a tow.* They tried to persuade me via phone to give my keys to this man in my driveway to drive 90 min with a damaged cv axle. No! Dealership finally calls a tow, literally says "it's on the way." At 4pm, dragged out in incomprehensible/unforeseeable 30ish min increments (+phone calls/complaints/lies) a truck comes. Valet didn't get a break. It's uncomfortable; this man was on my property unplanned while I was home alone. It's weird, stupid, unprofessional, dishonest, and costing me my whole day of work. Valet had to ride back in the truck, and he was not treated well by his employer. I care about it deeply. 3. -GM has POOR LEADERSHIP ABILITIES.- He lacks adequate conflict resolution skills+ bragged on the phone about being at the top where he's unaccountable to anyone. I don't like his attitude/demeanor. He didn't listen, was defensive, unapologetic, and insisted a damaged cv axle wasn't dangerous. Bro! Employees can't be honest? Problems come from the top, period. Short staffed, bad company climate, people in a rush, afraid of mistakes= bad boss. Employees are trying their best- they have to be given the right tools/coached. You messed up the diagnosis, you messed up again while trying to fix your own problem, then you acted like a jerk on the phone. I think I'm due a refund. $940 cv axle joint repair. Did the wrong side, told me there is still noise, left a man at my house for 3 hours, made me wait 4 hours for a tow, I had to drive 3 hours to return the loaner car/pick up my own vehicle. Worth it, no. How you go about repairs? We disagreed about the lies, the GM said he would search his employees personal phones (not legal) and said he would "review the tapes" and hung up. I insisted, but wasn't rude. They fixed left part, never should have happened, at what cost to me beyond $940!?I asked for time + safety. I offered to compromise with a partial refund for the time spent waiting for tow + returning loaner. GM told me they charge $200 for labor so $600 seems reasonable refund. That's $100 per hour for the 6+ hours I wasted, or 3 hours at the rate they charge customers. The GM wanted the loaner car back; I was told I could use it as long as I needed. Since families need this loaner, and I wanted my own car, I returned it the same day my car was fixed. The GM has not issued a refund, has not returned my calls/emails, and is never there. This man should not see a dime from loyal Subaru lovers who want to keep cars running. Go elsewhere. Too messy, zero stars, support other local businesses. read more

My husband and I recently traded our car for a CPO car. Our agent was/is Joe Grayson. He is a very nice young man who worked very hard to get us the right car. We did have a little snafu but Joe made sure everything worked out along with William MacKeen. I would highly recommend asking for Joe Grayson when you're ready to get a new or CPO car. Peggy S. read more

Bad experience getting an oil change and tire rotation. I had an appointment for 9am. You pull into the service garage and they don't even acknowledge you. I texted the number they give you asking if my car was almost done at 10:30 with no response. I finally walked out to the service desk around 10:45. It should not take almost 2 hours for an oil change and tire rotation with a scheduled appointment. The check out was as bad as the check in. read more

I bought a 2024 outback and had its first oil changed at the service department. The button that lifts the hatch was broken and the service manager told me he needed to order the part. That was in August. I called twice to follow up and I also emailed twice to follow up. Zero response! I then went to Lou Fuse Suberu and they fixed it in 5 days. (They had to order the part.) I really wanted to work with Sunset because they are close to my home. Every time I was in there, they told me how much a good rating means to them. I just wish they would earn it. read more

One of the worst experiences of my life. my wife and I who was pregnant at the the time signed a leasing agreement at the end of March, it has been almost six weeks later and we still have no car and have had to make payments on a car we don't own, this should be illegal. I have reached out to them several times and not heard back, they have literally ghosted me. I know have to file complaints with the Attorney General, and Better Business Bureau to hopefully get some engagement. I have also seeked legal counsel. They initially told us they would cut us a check for initial first month payment and we never got it, literally almost three weeks ago. They have lied to us from the beginning and now won't even return emails I have sent. Whatever you do - don't go to this business. read more

My sales salesman, Jon Garcia, was a nice enough guy. And their finance person got me a better rate than my credit union to finance the car. Now let me preface the following by saying that I've developed a casual relationship with the previous owner of the 2010 Honda Civic.(Which I later purchased from the dealer.) Dan (the previous owner) received $2,000 for his 2010 Civic, which I later purchased for $8,450 a couple weeks later. I found Dan's name and address inside the owners manual and had also found the remote control for his garage door opener under the driver's seat. I returned the remote control to Dan and he enlightened me about the 2010 Civic which he traded in to Sunset Hills Subaru, which was the same car I bought a couple weeks later from the dealership as mentioned above. Dan proceeded to tell me that the tire pressure monitoring system light was ON when he traded in the car. Interesting, because the TPMS was still on when I bought it. (I read online that a TPMS light would go off and reset itself after driving it a few miles.) IT DID NOT. Also, they sold me the car knowing full well that it should not have passed inspection. The rear tail brake light was not working according to a friend a couple days after I purchased the car. The front passenger side also has an issue that was also present when previous owner Dan traded it in. I paid TOP DOLLAR FOR THE 2010 Honda Civic and we will see what sales manager Sean King does from this point forward. If he fixes above items at no cost to me, I may write another review, recanting my displeasure for their dealership.(This was a rare and lucky situation to see what really goes on behind the "curtain" of an automobile dealership.) Today is 4/21/25 and only time will tell. Mike Laury. read more

I liked this dealer a lot and appreciate the time and effort they gave me. I had been to several dealers before this and was surprised that this was the place I bought my car. It was great. The cost of the car was in lined with KBB too! So they did not up-charge it despite the inflation and car shortage/ chip shortage issues. I found this dealership on Car Gurus. They had the car I wanted and I was going to get it. Got there at 9 AM and was told that the car I wanted was sold! But that did not stop them from showing me something similar and in my price range. I worked with a man named William Mackeen. He was very patient and understand, he is laid back and listens too. He let me test drive a car he thought was a good car in my price and had low mileage. He did not even drive with me. I just assumed that they had to be with you. But he said take my time. When I got back, he was standing waiting for me. I ended up buying that car. He did not take long with his manager, I signed papers and then had to wait for the finance man. I would have given this dealership 5 stars but the wait for the finance guy was way too long. I waited more time then I was being serviced. I was there almost 6 whole hours. Plus I had to go to get a cashiers check because they could not swipe the whole downpayment. I wish I would have known that, I would have done that sooner. They definitely prioritize new car deals first. They detailed the car, gave it a full tank of gas too. The dealership is nice. The woman hosts at the front desk is so sweet and nice. They even have a dog! They have a fully stocked snack and beverage bar and lots of seating options. read more

We just purchased a new Legacy from Sunset. Painless experience, efficient, pleasant, knowledgeable, listened to our needs. Wendy James was our rep, highly recommend! read more

Came with husband to get an oil change. Appointment was made 2 weeks ago for 9:30. Arrived on time and there were already 5 or 6 vehicles ahead of us and they didn't open until 9am. Do appointments not matter anymore? read more

Screw this place. They won't take oil change appointments but when you drop in for one, it's over a 2 hour wait. I had warranty engine work done here previously and it was such a pain dealing with them. I'll just drive to another dealership from now on. read more

This place is dishonest and has terrible service. We returned a car leased at an excellent dealership in CA, and these incompetent people didn't report it as returned until 23 days after it was dropped off with them (having notified them and gotten approval to drop off here). As a result the finance company has charged us for an extra month lease as well as late payments. Just absurd. No I am having to deal with the dealership who are "researching" the issue and will get back to me in a few days. Just unbelievably terrible service and total disregard for the customer experience. Subaru should shut this $hithole of a dealership down. Addendum: I do give them credit for eventually making things right by paying the late fees incurred by their delay. But still I would not at all recommend this dealer. read more

I do like Webster S, but upon getting our windshield fixed, thank you for covering it under warranty, no complaints there! However, now the windshield washer sprayers are not working. Of course, we didn't know this until a couple of weeks after leaving there. We called and they said, drive by and we will take a look at it. They actually use a third party to install and calibrate the electrical items on the glass. I really think that the company should have been told of this incident and contacted us instead of having to drive back there. It seems that our time isn't as important as their time... So, the jury is out if we want to use them in the future. It would be great if Webster would contact us and take the professional steps of getting it fixed, now about a month later. I guess we may have a fight over this... read more

Had a flash flood roll through my home and got water in 2 of my vehicles, called them up to see if they could take a look at them since both were acting up, was told to make an appointment. After I dropped off I was told they don't deal with flooded cars and they couldn't do anything about it, then when I was scrambling to find an adequate location we were rushed to remove them from their property, never going back they've lost all my business, Lou Fusz in Creve Couer is a bit out of my way but never disappoint read more

We just had a terrific experience with service at Webster Groves Subaru. We are new to STL and were hoping to set up a positive, long-term relationship. Went like a charm. It was only an oil change and tire rotation, but our customer service guy--Jim Collins--was everything you'd want in a car guy. Highly experienced and competent, but soft-spoken, friendly, and genuine. And a great communicator. Hope they never let go of him. We will be back. . . :) read more

I have had a pleasant and fairly easy/smooth purchase transaction here with my very first Subaru vehicle. I've occasionally driven a Subaru and have always thought about getting one for myself but since my car was only slightly 5 years old, it was a bit tough to decide on spending more on a new vehicle, especially since my other was all paid off. However, I did my research on the vehicle types I was considering and ended up coming in for a test drive not really thinking I'd go home in a new 2019 Forester. I had called and made an appointment with a Costco sales rep who really didn't do much in terms of helping me find a vehicle or test drive one or anything for that matter. She came out, did an introduction and then handed me over to a sales rep, Mandy who thankfully ended up being really great! I test drove a base model of a 2019 Forester in silver (which looked fabulous) and thought the drive was everything I had expected but wasn't quite sure if it had all the features I wanted. Keep in mind, I researched this particular vehicle for about a month but still couldn't decide if I wanted the base or premium model were I go to home in one. While Mandy was prepping the Costco negotiated price, we looked at the showroom premium model in crystal pearl white and I fell in love with it but still wasn't convinced I even wanted to make a purchase that day. Mandy was kind enough to go back and get me the premium price paperwork when I asked to see the difference. After seeing the price difference and becoming a little more self-assured about wanting the vehicle in premium model, I had asked her to appraise my car for a trade-in. I've also done the research with the current vehicle I had and had a price range in mind for a trade-in. They did come back, after some negotiations and gave me something very close to what I wanted for a trade-in. Not sure if the Costco negotiated price was really all that great but I wasn't going to sit there and test out my negotiating skills so I opted to go through the Costco channels in the first place. Although the purchasing and trade-in process took about 3-4 hours which is to be expected, I would have to say that the staff we dealt were very accommodating and did not at all rush us in any way. I had a lot of things in my trunk (winter things and skates, etc) and Mandy gave us a couple of reusable bags so we can get them all sorted and ready to go. I wish I had known I was making a pruchase that day and cleaned out my car but I really was just going for a test drive and ended up with a new vehicle. It's been 3 months since my purchase and I am still very happy with my new 2019 Forester. It drives as well as I expected, has all the features I want and more and I am happy with the entire experience. I do plan on taking my SUV here for services so I am hoping all my future experiences will be every bit as pleasant as the first one! Why 4 star only? I thought there was a bit of a hiccup with the first sales rep whom I called and expected to take me on a test drive/show me the negotiated price, etc., the parking lot is ever so tiny and inconvenient and the showroom also left very little room for movement and/or privacy while dealing with the sales rep. I felt like the desks were too close to the others that people could easily overhear conversations and I wasn't a fan of that. read more

Husein was an awesome salesperson. He did a great job finding me my dream car and im very happy and satisfied that i came here. Service was great and the salespeople were very nice. read more

The team at Subaru has been consistently accommodating to my needs. I recommend them highly. They have gone above and beyond when I've voiced an issue. Even though they are not the closest Subaru dealer, because of my experience there I will take the extra time to give them my business. read more

Made the buying process very stressful. I recommend going anywhere else. No communication between any department. I personally wish I would have gone elsewhere. Then after I purchased my car, I had service done, and they came to pick up my car. The guy who picked it up, drove 90mph, Turned the bass all the way up in my car, changed settings, and blew a speaker. The service team has no idea what they are doing. Will tell you anything. If I could give 0 stars, I would. read more

I had a great experience purchasing a new car from Webster Groves Subaru and highly recommend them. My first contact was with Lisa Grimm, their internet sales specialist. She was awesome. She gave me a quote very quickly and offered a great price. Kaia Johnson was my sales consultant when I went to pick up my car. She was awesome too.....extremely knowledgeable, helpful and friendly, had everything ready to go when I arrived, and got me through the process quickly. The trade in for my old Subaru went smooth and I got a good price for my trade in. Don Barker, the business manager was also great....quick and efficient. This is my fourth Subaru and the team at Webster Groves made it the best purchase experience I've had. Great price, no games, excellent customer service...I trust them and will continue to do business with them in the future. Shout out to the service department too! Have been a customer of there since I moved here a year and a half ago. Another great Webster Groves Subaru team. Thanks! read more

I went in for scheduled recall service. It took a very long time to get checked in. The loner car I was given had no gas in it (the gas light came on as I left the parking lot). I was told my car would be ready the next day. No one called the next day so I called them. After waiting on hold and being hung up on a few times I gave up. I called on day 3 and was able to get though. I was told the car would be ready on day 4. After getting my car home I looked under the hood an noticed they forgot a retaining bolt that holds the air intake onto the manifold. If they forgot this obvious thing I am afraid of what was forgotten inside the engine. read more

Now that the business has moved to Watson Road and changed their name (to Sunset Hills, accordingly) I appreciate how much more spacious and inclusive the dealership's services have become. During this time of Covid-19, social distancing isn't an issue - their indoor facilities lend well to keeping distance and relaxing while service is being performed. read more

Walked around the lot and the showroom...nobody acknowledged us at all. I guess they have so much business that they don't need our's.

I would suggest you go elsewhere. Fast talking people who will do anything for a sale. Service department is even worse. Take the drive to one of the Subaru dealers in town, you'll be happy you did. read more

Parts department is very rude. Called multiple times and they would hang up on me. They didn't even know what I wanted and I wasn't being rude. Idk who was having a bad day but come on read more

My girlfriend purchased a car from Webster Subaru today. The two stars are for our fantastic sales rep, Kaia. Her customer service skills and attention to our needs was great. She even gave us some Subaru swag and walked us to the car after the purchase. Unfortunately our experience with Don Barker, the finance manager, was terrible. I am an insurance agent and due to coverages on our policy and our own personal choices, we declined the extended warranty that was offered. Don continued to ask and try to persuade us to purchase it. We had to tell him no about 5 times. After sharing with Don that my dad has been buying new cars for years and declines the coverage, he said "well then your dad must not believe in insurance." My dad has sold insurance for 43 years and is more than qualified. Having a finance manager question the integrity of my dads business and argue with me was shocking. Had we not loved working with Kaia, we would have walked out. If you purchase a car here, be your own advocate in the finance room and stand your ground. Whatever you decide shouldn't be cause for an argument. read more

I think the tact that I want to take with this review in addressing my experience with the Webster Groves Subaru dealership is going to focus on the perception of care. I had an issue with the dealership here and I was pretty animated about it; enough to take my concerns up the food chain, so to speak. First dealing with the service manager, then the GM. The GM and I had what could best be described as a professional but "authentic" conversation. Ryan was more profesional than I was and to say I was a challenging customer in this scenario, would be an understatement. What I appreciated was that Ryan, the GM, fully listened to my expressed view and then set the expectation by asking that I respectfully listen to his viewpoint. And then he relayed his perspective. The result was a real conversation that instilled a great deal of trust in Webster Groves Subaru for me. It wasn't a conversation that was wrapped up in a neat little bow certainly, but it left me with an impression that the dealership cared about me as a customer while respecting themselves as a business. There was some give and take on both sides. And I was told "no" for some of my initial requests. But very good explanations were given for as to "why". And they were legitimate explanations. All in all, we worked out a solution that was reasonable for both of us. If you are going to buy a car from a dealership, I would much rather it be one that respects themselves enough to focus on what is a reasonable solution for all sides over one where you can't trust what they are saying. Webster Groves Subaru delivered BEYOND the promises they made me, BTW. They didn't have to because they knew I was good on what we had settled on but they did anyway despite it not offering them any further gain. In my book, actions speak much louder than words. Customers have responsibilities in business relationships too and it inspired trust that they held me accountable to those obligations. That alone is rare and merits this 5 star rating. Webster Groves Subaru isn't perfect (no business is) but their "actions" proved a commitment to do the right thing. For both the customer AND for the business. And that is important. read more

Multiple times I've had issues with the service department here. I even went full on "Karen-Mode" and talked to the GM because it has happened so many times. They don't call you back when they say they will (literally every time), they leave you on hold forever when you finally give up and call them back yourself, the quoted time is never right (it always takes longer), and basically they don't give a damn because you've already bought your car from them. I honestly don't know that I'll buy another Subaru based on the crappy cutomer service at this dealer and if I do, it will be from one of the other dealers in St. Louis. I have a free oil change coming from them due to some of the crap they did and after that, I'll be taking my car elsewhere for service. read more

My wife and I were very interested in the Subaru brand after being pretty much lifelong Honda fans. I called this location and was introduced to Jason Blechle and it was an ideal situation. We were interested in the Crosstrek model and after talking about what we wanted in terms of upgrades and monthly payment goals, he was able to put something together almost immediately. He exhibited a no pressure attitude and flexibility that was refreshing to say the least. On top of that, he is a lifelong Subaru fan outside of working for the company (he's been a huge fan since well before working for them). Ask for his help and you will be blown away by the amount of Subaru vehicles he has owned and the knowledge on what each vehicle is capable of doing. His passion for the brand will leave you feeling like you most definitely made the right choice (outside of the across the board great reviews from every publication) and don't be afraid to ask him about the crazy videos exhibiting what Subaru vehicles are capable of. I can't say enough good things about Jason and the vehicle we have so cheers to you Jason and cheers to you Subaru of Sunset Hills (formerly Webster Groves Subaru)! read more