Upon arriving I was greeted by Greg... who is very personable and welcoming…read more His guy came right out to test drive my car and took it right in and on the lift.., Taking his time to inspect what I thought was a costly problem. Upon inspection I was informed it wasn't that at all but a simple tweaking of my brake pad cover.,,Wow.,, I could have been charged for the more expensive repair, that wasn't even needed.,,thank you guys I do appreciate your honesty and integrity .., has not gone unnoticed .,, I definitely like the fact every thing was explained to me and advised what was coming up for repair .,, well done My new shop for every thing my Lexus may need in the future .. kudos to you both..,

Reed's towing service Thank you. My wife and I were…read morestranded 27 miles from home after I accidentally pumped few (6) gallons of gas in my diesel truck :-( with no one to call. The man at Fastrax in Wolcott was very helpful he gave us two people to call the first one was really no help but the second guy we called was a 5*** star towing service It was Reed's towing service. They were fast friendly reasonable and courteous of our truck. I would recommend them. Thanks again

Great service, pleasant honest staff. I usually take my car to their other location in the town of…read moreSterling between Red Creek and Martville. Both places have mechanics I trust.

I called Auto Concepts about 3 weeks ago to make an appt to have them look at the stereo system in…read moremy wife's Highlander. I brought it in the following week per the scheduled appt and met with a guy there (long beard) who briefly looked it over, he told me it wouldn't be a diagnosable issue since the head unit is aftermarket, but he suggested it might be the adaptor that supplies power from the amp to the head unit. So we agreed to try a new adapter and see if that fixes the issue (loud pop comes from speakers and the stereo reboots). He took down my information and said he'd call me back the next week (which is now last week). I could tell he wasn't enthused about doing this job, but he wrote down my info on a post it note and said he had to order the part and it should be there in a week. Well I didn't hear anything back. I made an appt with them to replace the coolant and do a transmission service on my Mustang GT. So I brought it in last Friday. The guy at the counter didn't have any pricing info so I had to wait about a half hour before he told me the transmission service was going to be $760 (said it's because they can't flush it and would need to pull the pan and motorcraft fluid is expensive, which you aren't supposed to flush this transmission anyway). It was $280 to replace the coolant. $760 is nuts, so I said just do the coolant. While I was there I asked the guy hey what's the status of that part, I was supposed to get a call this week and never did. So he brought the long beard guy back in and he acted like he didn't take down my info before and didn't know anything about it. So I have called this place and made two trips there, all for a $280 coolant change on my car. They totally blew me off on my wife's car. Look, if you don't want to do the work, just tell me and don't waste my time and I'll go elsewhere. On my Mustang, maybe be better prepared with pricing information so I don't get slammed with a $760 price to replace probably 7 quarts of fluid and a transmission filter in my car. Absolutely ridiculous. This place is a total joke. From the moment I walked in, I got a vibe from them that they wanted nothing to do with me. Why? No idea. I guess they hate making money or didn't like how I looked, who knows.

Needed a tire leak fixed, along with tires rotated and balanced. Any time I call he always says…read morejust bring it down we can take a look, nice not waiting a week or two to get it in like some places. Honest shop

I am very disappointed with the service I received at Mini of Rochester (New York). I brought my…read more2003 Mini S JCW in to the shop because I was concerned that the engine might have overheated for a minute or so and I wanted them to check the radiator thermostat to see if it was working correctly. I also needed them to address a problem with the power door locks. They indicated that there was nothing wrong with the thermostat, but that the radiator fluid might have been compromised. Close to 2 months later, and over $4,500 poorer, I got my car back from the service station. They upsold me on a need to replace the oil pan gasket, which was the bulk of the charge. I didn't see any issue with oil leakage or loss to justify this, but went with their recommendations since they were the experts. They also damaged the oil pressure sensor during the repair and couldn't figure out how to fix it (we compromised on them installing an external oil pressure gauge, which I had to purchase). I now found out that they also damaged the wheel speed sensor (which per a repudiable outside shop showed signs of being removed and reinstalled with a pliers). This has resulted in the classic "Mini Trifecta", and has cost me an additional $400 to get repaired. I was afraid to bring my car back to the Mini Dealership for repair after the last mess they made. Now I know why my brother in law (who also drives a Mini) drives an additional 100 miles one way to get to Buffalo to have them work on his. As my Mini is starting to get old I was considering getting a new one. With this kind of local support I certainly can't justify that.

The most unprofessional dealership my partner and I have ever worked with. We have purchased and…read moreleased vehicles from a dozen or more dealerships over the years and MINI of Rochester is the only one we'd never return to. After several years with the our first Mini, we looked to acquire another Clubman, but the sales tactics used against us were overtly predatory, especially for someone that was already a customer. This included withholding information from us, like equity in our vehicle, until we signed an agreement and gave them a down payment for a new vehicle. They told us that they could inform us of the equity only when we came to pick up the vehicle in several weeks to several months. We asked several times for them to at least provide a range, and they refused. This pushed us to look elsewhere for a vehicle, and no other local dealers put us through that during the process. BMW of Rochester, Audi of Rochester, Ide Volkswagon, and others, were all wonderful to deal with and were very transparent about the entire process and the costs involved. We decided to not pursue another transaction with Mini of Rochester due to this experience. We did however turn the vehicle in to them, and when we did this, they agreed to cover the disposition cost, as a courtesy, as we were 15k miles under the lease agreement. It was our fault for not getting this in writing, as we've now received a bill from Mini Financial for the cost of the disposition, as the dealership never paid it. The dealership has now admitted that there was a miscommunication on their end and that they would no longer be covering the disposition costs. So we are left footing the bill due to their mix-up, which is inappropriate at best. Our experience with multiple salespersons, managers, and customer service representatives at Mini of Rochester have all exhibited a complete lack of care for their customers. If you're looking for a Mini in the WNY area, you'd do yourself a favor by heading to Mini of Buffalo instead.

My spouse was looking to buy a used car a few years ago and we decided to check out Cavallaro…read moreNeubauer since people recommended them. Ended up buying a Ford Fusion from them which in turn has broken down twice, called Cavallaro Neubauer and said we needed to call local Ford dealer to repair (well our local Ford dealer is owned by that naughty James Provennzano guy and I don't trust them). We were glad we got a good deal at Cavallaro Neubauer of Wolcott, but the lack of knowledge that the car would be sustainable for more than 2 years is unacceptable. So ended up paying a tow truck to tow the Ford to Wilbert's - and my husband bought a new car from a Peake.

I have purchased both cars and trucks from Cav-Neub. for many years. I have had all my personal…read moreand company owned vehicles serviced by their excellent technicians. Never had a problem with work completed, wait time, or costs. Highly recommended!

Customer service is absolutely terrible. Impossible to get…read moreahold of anyone when calling. They hang up on you while you're on hold. And I know that's the case because they did it to another customer while I was there. I called them for 2 days to see if my car was ready, and no one picked up or called me back. So I drove over anyway, and everyone's just chilling in the office. Told me my car would be ready in about an hour. So I come back an hour later, and I had to wait another hour. The woman in the service center rang my husband up for the wrong vehicle, and when he pointed it out, she huffed and puffed about it. Then instead of ringing the correct vehicle up, she made him go back to the waiting room. Then told him if he wanted to continue being a customer there, he would need to be more patient? Like, WHAT? My husband and I really liked the vibe there at first, it was laid back. But we have never seen such disrespectful, aloof, unprofessional service. Really really appalled.

I made an appointment with Brandon Farren and Brandon had the vehicle type I wanted ready and…read morewaiting for my review. It was exactly what I wanted. My trade was appraised to my satisfaction and the deal was made no fuss no muss nice and easy lemon squeezy. Highly recommended.

I purchased a 2026 Chevrolet Trax they had to bring it to webster from canadagia I want to thank My…read moresalesman John Killian for all his patience I was driven a 2010 Chevy Equinox he had to show me all the new technology and big shout out to Edgar Quinoes the sales manager for letting me take car home it was weekend and I didn't want to come back Monday also the staff very friendly and answered all my questions I will surely recommend Garber Chevrolet webster to my friends and family Thank you John Killian for a job well done

My wife and I brought her mother's car to Garber Chevrolet of Webster for a warranty repair. We…read morewanted to wait for the repair to be completed while we waited rather than obtain a loaner car. We had called another area dealer that was closer to home, but were told that we would have to leave the car for one day. Also, we felt that the person at that other dealership was not courteous or interested in what they wanted. The response that we received at Garber Chevrolet was completely different. The person arranging the appointment assured us that the work could be done while we waited. She was professional and courteous. We were met by service advisor, Matt Jackson, who was exceptional. He not only provided an estimate of how long the repair would take, he also assured us that our wait at the dealership would not be long. Matt was professional, friendly and knowledgeable. The experience in the waiting area was great. Coffee, other beverages and snacks were readily available, and there was plenty of space for relaxing or working at desk areas with electrical outlets for charging. While looking at cars in the showroom, we met their very cheerful and friendly receptionist. She explained how much she enjoyed working at Garber, and it showed. When I asked a question about one of the cars on the floor (a Corvette, of course), the receptionist called the sales manager, who like the others at the dealership, was friendly and helpful. When the car was ready, Matt did a great job explaining the work that was done, described upcoming maintenance and service per Chevy intervals, and absorbed the cost of a new wiper blade as a way to provide a nice start to our relationship with this dealership. When we returned the keys to my mother-in-law, we said "how often is it that, when you're told your car is ready, you actually wouldn't mind hanging around the dealership and its staff a while longer." I highly recommend this dealership based on our experience.

I recommend this Auto Zone because the staff is nice and accommodating. A crew member named Alex…read moreassisted in putting my bulb in my driver side headlight. He's awesome.

Matthew M. was wonderful. I needed windshield wipers to survive the blizzard of Christmas 2022. I…read morestopped in and Mathew selected the wipers that fit my car. He went out, took the old wipers off, and got me the right ones. Then he came out to make sure we are all good. Thank you Mathew!