Every time I call, the workers sound like they hate they're job. I wish they had better customer…read moreservice.

Old fashioned service, knowledgeable staff, great selection, and competitive prices. Definitely a…read morelife-saver!! [This store is now known as "Parts Authority."]

Choose anywhere else but O'Reilly Auto Parts. In a society where we have online opportunities to…read moreshop, businesses should prioritize making sure their in store customers are taken care of and want to come back. I special ordered a torque converter and waited until the following day for it to come in. When I went to install it, I noticed that one of the studs for the flywheel was not attached and would not allow for it to be mounted. When I returned it to the O'Reilly in Temecula, I was told that the soonest they could get me a replacement was 5 PM. While this might seem as though it is a reasonable response one must have taken to account that my vehicle is in pieces in the garage and undrivable. I asked for the manager to call and make arrangements for somebody to meet the a delivery driver and get my replacement part sooner. After speaking to the store manager, Lorraine, and requesting a callback from the district manager, Bryan, I was left more frustrated than that when I started. Neither of them took accountability for the fact that my truck is not drivable and in parts in the garage. I ordered a part that I expected to be usable and had arrangements to have it reinstalled. Lorraine told me that she called the district manager Bryan at my request and asked him to give him me a call to discuss a quicker replacement. After more than an hour and a half and no call I called back and Lorraine called Bryan again. When Bryan called me, he told me that he was only just now being brought to his attention. The problem is the district manager pointed fingers at the store manager, saying that she did not call when she told me she Did, but I don't truly believe that that is the case. I believed he did not want to call me back and therefore wished that I would just go away. I'm telling you all. You have choices when it comes to buy an auto parts. This was an unexpected repair and I needed the part urgently otherwise I would've taken advantage of buying it online. But if you are in an emergency situation like I was do not go to O'Reilly as they do not care about their customers and do not think outside the box for ways to make situations better when they've sold a faulty part and caused unnecessary delay. To make matters worse, Bryan spoke to me like I was some kind of an idiot. He tried to justify the fact that it was not "safe "for an employee to go to the distribution center because it was a "hardhat facility ". When I pointed out that that was an excuse and not a reason, he had no response. I shared with him that clearly the delivery drivers figured out a way to make a safe exchange of the parts they were going to deliver and that his excuse made no sense. I am currently waiting for a callback from the regional manager, whose name I'm told is Pedro. My hope is that maybe he could do better as far as thinking outside the box.

I wish they had more Hotwheels and M2s. I came inside specifically for those, but thats okay.read more

Wanted to give a huge thanks to Ehab for the help last night his product, knowledge and car…read moreknowledge along with his assistance was incredible. He did a great job grinding down our rotors late last night. Another big thanks to Sandra she was a huge help and kept searching for multiple parts we needed. Then had to run the front counter by herself and clean up While Ehab was in the back helping us. I offered to restock any shelves or offered my assistance in anyway I could be useful.. because I felt bad because we were using his services. And a instead of making us wait until Wednesday, they got us taken care of in the car is back on the road brakes work great new wheel bearing amazing.. so again a huge thanks for saving us thousands of dollars and helping us find the products and solutions we needed. You guys were dedicated and offered amazing customer service. They were also very polite while dealing with a rather strange customer.. customer service is very hard and they're both dedicated to their job and the O'Reillys brand. Thank you so much.

I needed to get a part for my car and wasn't sure if my electric vehicle used a cabin filter. I…read moredidn't do my research ahead of time but Samuel was awesome, checked it out for me and ordered it. The store itself is exceptionally clean and organized. Even the restroom was clean and fully stocked. This is now my "go to" store for auto parts.

It has always bothered me when employees use the best parking in front of the store. And make the…read morecustomers use less desirable spot. That doesn't tell my business is appreciated.

Staff neither knowledgeable nor respectful. I was given the incorrect part and when I went back to…read moreexchange it for the correct one, not only didn't I receive an apology, I was given attitude. Customer service, I guess, isn't a priority. Won't go there again...

Wow, so amazing. Walked in asked to borrow the code reader and the manager was so wonderful. Came…read moreout and helped me check everything.

Marcus Gill and Andrew S. really helped me and my daughter today. They helped me to narrow down the…read moreissue and to at least attempt to solve the problem with my air conditioner. If I could give them 6 stars I would, this is not the first time I have received help from them that was great. Being a woman this is definitely a plus. Thank you Guys!

I have consistently found the employees here to be helpful, professional, and hardworking, which I…read moregenuinely appreciate. Their strong work ethic made my initial experience a positive one. However, I was disappointed by the return policy. After purchasing new headlights, the dealership ended up repairing mine under warranty, leaving me with an unopened $100 item I no longer needed. Unfortunately, I was unable to return it. While I understand that policies are in place for a reason, this felt unnecessarily restrictive. Because of this experience, I am hesitant to return for future purchases.

The employees here are pretty awesome. Today Ryan helped me with my headlight and I was in and out…read moresuper quickly. Ryan was really nice and patient to help me, definitely a repeat customer here

Hey, I wanted to give Brandon a big shout out for spending the extra time finding me the parts I…read moreneeded to get my buggy back together on New Year's Eve. Never fun to work on a holiday but these guys still go way out of their way with a smile and get the job done. Thank you very much. Dave T

The customer service at this location is great. Came in for a battery exchange and the manager and…read morehis crew help the process go nice and smooth. Will definitely recommend this location to my family and friends

Hard to find as this location is tucked away at the back of a parking lot. So glad we came here…read moreinstead of attempting another Autozone location. We were greeted by multiple employees when we entered, Sascha was extremely helpful with looking up different engine filters for us and giving us options between quality and prices. We were in and out in a matter of minutes during to his assistance and not having to bubble around the store blindly. He was very friendly and happily gave us a military discount which they display loud and proud on their store front unlike their other competitors. Highly recommend this location!

Came in this morning helping a friend pick up some coolant for her car. She wanted to make sure…read morethat she was purchasing the right product. When we approached the counter the manager shook his head and laughed at us. Then said "well it's gonna be one of those Wednesdays!" WTH?!! Then shook his head and laughed again when she didn't know all the details of her car. He then tripled down and "mansplained" coolant to us! Again... WTH! When I made my purchase I told him that I have military Id and under his breath said "ohh of course". This is not the only time I've heard of the petty and rude behavior of the manager. My husband had an equally distasteful experience. I'm sorry if you are having a bad day. But that's a you problem and not a me problem. None of us (neighbor, myself and my husband) will not be back to this location if this is the type of customer service to expect. There are so many competing companies within a mile of this location. I choose to spend my hard earned money with a company that appreciates my business

Had my car in today for an alignment, and once again the team here took incredible care of me. Joe…read moreand Paul are exactly the kind of people you want at a business, knowledgeable, straightforward, and genuinely welcoming. Every visit feels like I'm walking into a shop I can trust, not just a place that "does car stuff." I'm a car guy and handle a lot of my own maintenance, but there are jobs that require specialized tools, precision equipment, or just the kind of experience these guys have. When it's beyond my scope, this is the only place I'm comfortable bringing my vehicles, including the three others I keep running smoothly for my household. I seeing some of these 1‑star reviews and honestly... some folks just like to complain. My experience here has been consistently excellent. Quality work, fair pricing, and people who treat you right. That's why I keep coming back. If you care about your car, trust it with people who care too. This shop delivers every single time.

Took great care of me at 330/4p Christmas Eve when I unexpectedly had to replace all of my tires!read more

This is a must go to place if you're in need of anything for your truck or jeep they pretty much…read morehave it all I had a bed over instead on my truck today I'm so happy and pleased that I chose them very professional good people they really give you the family vibe from the time you walk in Thanks Renee / Shirley. And staff !! Keep up the good work and great service I will be back

Fantastic service. Now called "Misfit Trucks" and under new ownership…read more Great service and stand by their work.