These guys sold me a battery saying that they would install it for free. I went to 3 stores and…read morenone of them could do it because they were understaffed. I tried to return the battery, and they would not take it back, so I am stuck with it. Delaware would have installed it, but it was too cold for the 3 wimps working behind the desk. Their employees are the rudest, laziest, ugliest, and just plain dumb. I really wanted to walk back there and slap those disgracefully humans. Don't go here!

I went to this location with some auto problems. After finally figuring out what the problem was…read morethe manager took the bull by the horns and spent at least an hour fixing the problem. The service was second to none. I wasn't charged for the service, just the parts. I cannot thank him enough for his help. Awesome place, awesome service

It was a rainy day in May when the distributor coil went out on my 89 Mustang. Now, I've been a…read moreloyal customer of AutoZone for over 20 years. I even worked there in my early 20s when I lived in Texas. But today when I called AZ not only did they not have the part I needed, they couldn't even get it. Ugh! Reluctantly and without much confidence I called Advance. Lo and behold I was surprised to find that they had TWO in stock! I told them I'd be right there. I drove my husband's truck to pick up the part but when I walked into the store and said I was the one who just called about the distributor coil the guys behind the counter asked if I was in the right store. I looked around and said, "This *is* Advance Auto Parts, right??" and they said "Yeah, but there's another one right across the street". What?? One of them explained that it used to be another chain auto parts store but Advance had bought them out and now the one across the street (the one I called and was *supposed* to go to) was the commercial store for that area but they do have a small retail selection. OK that's super weird, but anyway... I drove across the street and when I entered the store the associates were, again, courteous and helpful and when I asked for zip ties one of them even came out from behind the counter and walked me over to where they were rather than just telling me where to find them. Now that's customer service! When I got home my husband installed the part in no time and promptly realized we also needed the control module for the distributor. Ugh! So I called them back up and sure enough they had it in stock. I drove back and when I walked in the manager, Kevin, already had my account pulled up and was ready to ring me up! You've won me over, Advance. I can't promise I will never go to AutoZone again, but I can say that I will definitely be back.

My husband had a dead battery in his car. He walked in the store at 6:53 PM and was turned away…read morebecause the clerk decided to close the registers early. She turned him away and locked the door at 6:55 PM. The sign on the door said they were open until 7 PM. Nice.

Sheridan Drive store wouldnt replace my 2018 Explorer battery because of an issue they said with…read morethe key fob not working after changing battery. Went to AutoZone and done in 15 minutes, n o problems.

Needed new wiper blades and didn't really know what I was looking for. The moment I walked in the…read moreemployee at the desk asked if I needed help and looked them up for me in a matter of moments. He went over a couple options then he installed them himself on the spot. Possibly the fastest and best service I've received buying auto parts.

They had what I was looking for, were friendly and very professional…read more Look forward to doing business again

Met Ash. Really good employee. Top tier service!!! Will return to this autozone every Saturday from…read moretoday until 2100!!!!!!

I inquired about getting audio system improvements in my car. The owner seemed annoyed by my…read morepresence. It's too bad because they're near me and I want to truck out my ride. Instead I had better luck at Custom Radio, though they're a distance from me.

Not very happy at all that when they asked me if I would like any part of the interior concentrated…read moreon. And I said the head liner and I was told they don't clean the headliner no more. I mean, how dumb could that be? It's like saying you don't clean the backs of the seats. It's still part of the interior of the car. I never heard of anything so ridiculous. you need to change your policies