These guys are great! I really like them...they attentively listen to me bumble through my car…read morequestions. I am really lost on what to do, what to buy and where to put it in my car. They are SUPER kind about my novice level of experience and always make me feel welcome to come back.

Five dollars and ninety-nine cents. What could have been a slam-dunk-customer-for-life kinda deal…read morequickly became a "I am never coming back here". After 15 years (check my name in your system) of going to this store and being treated well (that's why 2 stars and not just 1) I was treated like an idiot and as someone trying to scam them. They gave me the wrong oil filter and I realized it once I tried to put the O-ring on. The manager, James, was hell-bent on telling me that the rubber O-ring was "covered in oil" and thus unrefundable even though it was Advance Auto who sold me the wrong filter. No apologies were offered. Instead, James compared both the old and new O-rings by pulling them with his fingers to show me they were the same size. Ridiculous. Never going back. Too many other auto parts places in and around Larchmont. See ya.

I stopped by here after one of our crazy summer storms when my windshield wiper broke. Me, knowing…read moreabsolutely nothing about cars, came in here unsure of what size I needed to get. When I walked in, I noticed how clean and stocked this store was. Definitely well taken care of. The man at the desk asked my car make and model, and quickly found the wipers I needed to replace on my car. There were plenty of options to choose from, some cheap, some pricey. I paid $29 for a replacement. While I was there, I had mentioned that on my way over, my check engine light went on. So after he rang me up, we went outside and he used his handy dandy scanner to check and see what was causing the check engine light to be on. Some sort of evap leak in something (LOL, I truly am not a car girl). I feel like some places would charge you an arm and a leg just to find out simple things, and they do it for free! He told me where I could go for next steps, and made me feel more comfortable that my car was going to be just fine. Great location, great staff, super helpful.

This Advance Auto Parts location is awesome. The staff is very friendly and helpful. The shelves…read moreare well stocked and the store is neat, clean and organized. The employees appear to really enjoy their jobs and provide excellent customer service. The store is located in the South Plaza Trail Shopping Center in Virginia Beach. The shopping center is very small but there is a large parking lot which provides plenty of space.

From MI staying in Williamsburg for a limited time and had to get a 2" hitch installed on my…read moreNautilus. Portsmouth was the only shop in the region that could get it done not just in 10 days, but the next day. They had the parts on site. They installed the hitch and a 7-way electric plug with no problems whatsoever. All the other dealers needed 2-3 weeks to get the parts! This shop is FABULOUS, they have a large inventory of Truck and RV parts and accessories. Their waiting room is generous in size and has a TV and WIFI. The staff is invested in your success and care about you. Working with them was a wonderful experience. They even give you a cash discount, if you want to save 3%. I'm keeping them in my rolodex. BTW, when we arrived the store was in a little disarray. They had adopted a cat with a broken back and the cat had some how gotten loose and was hiding in a wall - and they had been taking pieces of the store apart to save the cat. Heartwarming story and true to the spirt of the staff at this store. God bless them.

Drove over an hour to get there. Arrived at 9:00am. Hours posted say 8:00am. The door was…read morelocked and lights off. Waste of a trip. Change your business hours or show up to work on time.

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

We ran into an urgent issue during travel and AAA tow guys recommended this place - I'm glad they…read moredid! Not only did they start working on the car first thing once they opened, they were also affordable, communicative and understanding. They gave us an estimate on when it would be ready and beat their own time!

I called ahead and they got me right in. Extremely professional, very nice people. It is my second…read moretime being there and we will go back again. They fixed my tire perfectly and when it's time for new tires, their prices are very competitive.

This was so much fun! I have not been here in almost 2 years…read more They have created a production/processing area that is separated the pickable cars from the new cars. The check in process is automated now making it simpler and faster to check in. Admission is $3.00 per person. When paying for admission, it is important to ask the cashier to pull up the inventory and tell you whether they have the make and model you are looking for. We received the row location for our vehicle. The lot is well laid out and marked so that you can find your pick quickly and get to work removing what you need. We received great customer service throughout the process. You should bring the tools necessary to remove the part you want from the car. They provide a wheel barrel for you to place place parts in and bring them to checkout. I was impressed with the improved check in, the cars they had for sale, the cleanliness of the pick lot and the amount of space allowed between each vehicle to help you get to the part you want without squeezing by.

I had an absolutely wonderful experience selling my old vehicle to them! They offer pick up with…read moretheir tow trucks but due to time constraints, I had the vehicle brought to them. The quote was the same regardless if they picked it up or we dropped it off. The lady in the office was kind, warm and honestly a pleasure to do business with. It probably took about 20 minutes and we were out of there, check in hand! The offer I was given was more than fair for a non running vehicle that I was still paying taxes and insurance on. I'll be saving about $1500 a year now, thank you!

The staff were pleasant and kept me abreast of what was going on with my car during the entire time…read moreit was being repaired for a replacement radiator, hoses, and thermostat.

I can barely even give this auto service a star. They are so outrageously screwing people over…read more William McNeal inspected a truck for Neptune Auto Sales that we bought and PASSED IT!!! How can you pass a truck that clearly needs the following: R lower ball joint, r upper ball joint, R tie end, L upper ball joint, and a whole Shock Tower that was broken!!! How can you ethically pass that?!?!? ABSOLUTELY DO NOT GO HERE!!!!!!!!!! DANGEROUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!