Review from 11/27/2021 I've been to a LOT of AutoZones in my…read moreday, but this one was the first where the employees came out and checked on me, to make sure I was finding what I was looking for, instead of just hanging out behind the desk. Job well done, guys! Thank you!

Elderly neighbor took his car for oil change last week. Left store made it out of parking lot and…read morecar stops! Shuts down locks up. Drained the oil... Never check to see if new oil was put in. Call him wile in store shopping and said car done come get it! I'll up date this when we see what the going to do. They destroyed his perfectly good car.. Now needs new engine.. That I understand is not made any more. So he gets stuck with used engine.. They should guarantee for life or buy him a new car! I'll up date this post wen we find out what they do. God avoid this place. Clearly not careful with their service department!

Overall, it was OK. Employees were OK…read more Recommend early mornings for oil changes as it is first come first serve. Wait time: 40 minutes-4 hours $45 synthetic oil change $30 standard oil change Hours is a plus as they service on weekends! The auto shop I go to charges roughly the same price but they don't open on weekends.. I visited yesterday to get an oil change around noon. Took forever before someone was able to get to the counter and speak to me. It's a first come first serve so the wait was going to be 4 hours until my car gets taken care of. The lady suggested coming back the next day early in the morning to get first dibs. So I did. I came in around 9:15am today on a Sunday. I was happy to see someone at the counter right away. I was first in line to get an oil change. Didn't have to wait for others before me this time. Got the job done in 40 minutes. Impressions of employees: Kind of clueless. Not rude but not pleasantly happy either. The lady helping took some time to get me registered in their system trying to look for where their hand held device was. Another guy comes out and was trying to look for something behind the counter too. Since they both were trying to look for something it just gave off a clueless, unorganized vibe to me personally. Made my trust drop just a little. But in the end oil change was done in a timely manner. I got to check out right away. My car needed a synthetic oil change so cost came to $45 and some change.

I had a problem with my motorcycle, in that the shift linkage broke, and I couldn't get an OEM…read morereplacement, and no place could help me. I stopped in here, and within 5 minutes of explaining my issue, they had two heim joints, the nylon nuts, and threaded rod on order for delivery within 24 hours. It's not an OEM part, but with what they sold me, it'll last several times longer.

They charged $50 labor to install a battery in my car…read more 100% of other businesses would install free when buying the battery from them. Highway robbery.

The engin on my 2015 Santa Fe died and I was luckey enough to have my car towed to your shop. Your…read moreservice manager called me the following Monday to say that the emgin was covered by an extended warrantee and would be replaced at no cost. I live in Illinois and had to make a trip up to your store to empty the car of itims we left in it. I asked your service rep "How long would it take to get a new engin"? I had pictures of Container ships sittting off shore at this point. He assured me that as soon as you had approval from Hyundai, the work would begin. I am thinking weeks at this point. A week later I received another call telling me that my car was ready to be picked up, WOW! I am also grateful for the Rental Car that Hyundai paid for. Wish I lived closer. I'de buy my next Hyundai from you. Thanks for everything Roland Sargent

overpriced repair and diagnostics. bought a previously leased vehicle which leaked oil from the…read morestart. They could never diagnose correctly and did not fix it.

From the owner: When you shop for a new vehicle in Wausau, you’re looking for a Audi dealership that you can trust…read morewith a hassle-free car-shopping experience. At Kocourek Audi, we’re proud to be one of the top Audi dealers in Central Wisconsin, offering a variety of new Audis, as well as used cars for sale at affordable financing rates. In addition to helping you find the right new vehicle for your daily drives, our Audi Service Center is here to help you keep your Audi running like new for mile after mile!

Great experience with the purchase until it comes to following through on promises. When…read morepurchasing used vehicle, make sure all lights are working, and check everything before leaving lot--zero customer service on returning phone calls after the purchase. When the "Safety Check list" looks like it's just a formality and there is basically a line down the entire page, pay attention! (Make sure all promises "fixes" are in writing on offer to purchase)

Absolutely Outstanding !! From the moment we pull into…read moreKocourek for maintenance or repair, the service advisors and mechanics are wonderfully personable, attentive listeners, knowledgeable problem-solvers who expertly attend to and/or diagnosis the service(s) needed to maintenance/repair for our 2015 Q7. It still runs and looks great!! We always comment on the detailed explanations and answers that are always provided before and after job completion by the courteous (and patient) service advisors at Kocourek. We give Kocourek Five Stars !!!

I came from 4 hours away and Terry was very helpful and courteous in making sure I knew the…read morecondition of the doors I was coming to pick up. He made it easy and I felt very comfortable with everything. Great customer service!

From the owner: If you are looking for recycling and scrap metal, then you are at the right place. We are the place…read morefor recycling. Bring in your iron for recycling as well as other metals and turn it into CA$H.