I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

They scratched up my wheels bad when I went in to get a set of low profile tires put on. When I…read morebrought up the issue after having gone home and then noticing the damage to the wheels, they said there wasn't anything they could do about it and that this happens all the time. This is the only place I've ever such bs from. They never told me their machine couldn't do low profile tires with out damaging the wheels and then let a paying costumer leave without informing them of the damage. These were expensive wheels from a 50k car. Would not reccomend this place to my worst enemy.

Took my car in for an oil change and to have the brakes checked in November, 2020…read more Terrific, efficient oil job. Fair prices, not the cheapest, but not bad at all. I brought the car back the next day for the brakes. They explained all of the options about what was needed now and what could wait a while. They ordered the parts, and fixed it while I waited the same day. They did a great job. More was needed than I expected, but my car is pretty old (but in fantastic shape), so I was not surprised. Their labor prices may be a bit higher than some of the smaller shops in town, but not much different. I echo the other posters here about their customer service. It was professional and friendly. The waiting room is sufficiently comfy if you have to wait a while. Also, they have really fast free wi-fi; I was able to get some work done while I waited. It will definitely become my go to place for oil changes and basic car repair work.

My car broke down when I was 4 hours away from home and I could not feel more blessed to have…read morecoincidently ended up at Tracey's! Tracey along with the woman in the office were beyond exceptional. Tracey saw I was a little shaken up and try to calm me down by showing me what exactly the problem was - even made a video for me as he took out the part so I could understand what he was doing. Both Tracey and woman in the office made me feel relaxed and comfortable despite the unfortunate event. After a few hours in the shop, Tracey was able to get my car back on the road that night. As I was leaving, the woman emphasized to call the shop in the case that I had any further troubles on my way home. Very family-like feel! Truly could not have asked for better service!

I have taken my car here a few times now. I am continually impressed each time I return. The work…read moreis done in a timely manner and the cost of repairs is very fair. I will never go anywhere else!!! I would recommend this place to anyone!!!!!

In all seriousness... Car dealerships seem to have either 5-star or 1-star reviews... so what's…read morewith another one? I think it comes down to basics of service... are you happy or not. In my case, I have owned 2 Outback's since 2016 and drive them between CA and WI. I have experience w sales, service in a couple locations and I find the Kocourek dealership to be a better choice. I have 2 experiences to compare Kocourek to others. 1. Service, last week I brought my Outback in for 60K service knowing rear pads were at 2mm from another location check 3K miles ago. I got a quote for service and breaks from my Subaru dealer in CA and the out the door price was over $2300. Doing the same service here plus rear brakes ran me just over $1400. I drive down from 3Lakes area and wait for the car... they arranged for a rental so I could tool around Wausau for a few hours. all in all a great day. 2. Sales, last week when I was doing service, I reviewed purchasing a 2nd Subaru for the family. having purchased 2 Outback's in CA I found that getting anything less than MSRP is nearly impossible without broker or fleet connections... Whereas here in the Midwest, Kocourek started at $2500 off MSRP. Then when picking up the car today, they said that they had pre-installed "undercoating" but were absorbing it... as a courtesy for the few days of back and forth texts and emails to close the deal. Bottom line, this dealer is over the top in both service and sales compared to the 2 local dealers I am used to in Northern California. Happy to share I am a big fan.

This is my third visit for service at Kocourek and they do excellent work. The pricing is far,…read moreexcellent communication and service has been done right the first time. It's amazing how excellent the service experience has been in comparison to the sales department.

I'm so thankful for Signature Auto, they are respectful, knowledgeable and really listened to what…read moreI was looking for. Everything was organized, professional and went to smoothly. I can't say enough in regard to how well everything went for my experience with them. I love my vehicle and will only go to these folks moving forward for any other vehicles my family members or I will be looking for in the future. 5 stars for Signature Auto. Special thanks to Matt.

DO NOT BUY VEHICLES HERE. I was sold a car with a bad transmission,…read moresignature auto kept it over 2 months and quit responding to me. I had to get DOT involved. I was told my car was done the day after warranty papers were over. The transmission is still bad, I took it to a real mechanic and found out my motor mount was broken amd my radiator was about to fall out. Alomg with that my ball joints were not set in properly. Signature auto refused to give me paperwork on my transmission being fixed, he said they were his papers. I could go on and on with more like how every other week he would say my car would be ready to pick up and it was intact not, then he ignored me completely. I will be taking it to court for a full refund. Do not buy vehicles here

When a van forced my granddaughter off the road one winter day and she ended up totaling my car out…read moreon Grand Ave in Schofield, Lightening Towing was there within minutes. My insurance company took days longer than they should have to process the claim and then refused to pay for repairs or storage fees because it was a hit and run and the offender did not make contact with the vehicle so Lightening Express gave me a great deal and towed it to the junk yard.

Lightning express towing arrived with a rapid response in our moment of need. Jerry quickly…read moreassessed the situation and diligently got to work on resolving our situation. Jerry's kind words and expertise is unrivaled we would highly recommend lighting express, be sure to ask for Jerry.

I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

Every time we took either of our vehicles there they did the job and the cost was less than we…read moreexpected. Great place!

Excellent service from a helpful and friendly staff…read more Prices are competitive. They have a niche for folks who want to rebuild a older vehicle or put more Imphal under the hood.

Had them rebuild our D360 diesel engine out of a 886 International. Great work and everything was…read moreflawless! I would recommend them to anyone! Brion