Came in to buy new wipers for my car. Very rude latina lady who attended me seemed very unhappy to…read morebe working there. I had to come back and replace the wipers because they did not fit. She attended me again and said it was not her problem the wipers did not fit.

Not sure if I caught a lady named M----a (hidden for privacy purposes) on a bad day, but her…read moreservice was terrible as she was extremely rude and unhelpful. She also is uninformed as she did not understand the warranty I had left on my defective battery that won't hold charge above 9 volts the past year. Based on the verbiage on my receipt which stated 3 years free replacement and a total of 5 year warranty period, I was okay with not getting a free replacement but I still had 2 years remaining coverage. She only wanted to give me 10% off credit to purchase a new battery. I showed her the fine print on my receipt and explained to her that it clearly stated the following: Battery credit is calculated as follows: (Remaining Warranty Months / Total Warranty Months) x Original Price (Note: similar verbiage appears on the website) I had 2 years remaining (out of 5 years) which should have been 40% off. I softly explained to her that this is what her company, AutoZone's policy states, however rather than trying to reread it and understand the policy, she chose to just dismiss it. She then gave me an attitude and mentioned that the best she could do is 10% off the purchase of a new battery and basically take it or leave it. I hope this lady can get retrained on company warranty/policies but most importantly on what good customer service is. I'm pretty confident that I am not the only one who's had a poor experience with this individual.

WOW - Make sure you're ready to be insulted when you call them…read more They have the parts but act like knobs on the phone to the client. I stayed polite just let it roll off my back. I used to be the Parts Manager at a Car Dealership and know that bad days happen but honestly this guy was about one of the worst and I've worked in this industry and don't set my bar high.

I call these guys every day (I order parts for a local dealership) They usually have what I need…read moreand they're QUICK! They need to work on their phone skills, though. When the guy put the phone down to look up my part he was talking to a co-worker with every other word a curse word. My incoming calls are recorded and played back to me. I would have been fired for what he did.

Good guys. They know their stuff when it comes to ordering the proper parts. If you got a nice rig,…read moreand you want quality work. Contact these guys. They do good window tinting too.

Couldn't be happier with the lift, suspension parts and new wheels/tires fitted to my Jeep…read moreGladiator. Great advice given. I wanted excellent suspension geometry to go with the light lift and they created a perfect and very cost effective solution with an adjustable track bar, lower control arms and steering stabilizer to match the increased height and larger tires. I can see from the alignment test results how well that worked and, even better, the truck drives so much more smoothly, even on the much larger tires. I felt it was a really fair and clear price for labor, all within my budget and they had options to go lower in price - never felt upsold even once. Highly recommend their great service and easy to work with team. Can see a lifelong relationship ahead. Thank you !

I stopped by this Advance Auto Parts to pick up a couple of small things for my car. Overall, I…read morethought the store was pretty easy to navigate. Ok, maybe the store was easy to navigate because because the two things that I needed were right by the store's entrance. ;) Also, I thought the prices of my items were pretty reasonable in comparison to other auto stores in the area. Even better, one of my items had a buy one get the other half off. During my visit, customer service was fine.

I had a great experience at this location recently. I needed a new battery and Luis was very…read morehelpful and friendly. He ran a diagnostic check on my battery first before getting me a new one. Installation was quick and painless as well. A great experience overall.

Had a faulty battery for my Jetta and didn't know what to do today. Both the lady and gentleman…read morethat helped me today with the warranty and even let me borrow some tools to replace my battery. They are the best and we're very kind to me. Highly recommend!!

Customer review…read more Needed a part, they ordered it but didn't come it. They did manage to have one and they are very polite and friendly. Parking is very bad, not their fault but still an issue. Good experience and going to check with them if a similar issues happens again.

Disclosure: My friend going back 30+ years, Tim works here and everyone that I have ever sent his…read moreway has been treated with respect and given the utmost in courtesy. Why did I mention this? If you are not used to going to a scary industrial park to get a used part from a "junk yard", then you just MIGHT be intimidated? For most reading Yelp reviews, your actual experience with car parts is probably going to the dealership for everything or Jiffy Lube for an oil change. If you know a little about getting things a little less expensive? Then check them out. Everything from wheels, replacement mirrors, name it.....this place is worth a phone call for a used part that you need if a NEW one is not necessary. Call first however and ask for Tim......They don't necessarily keep everything on the premises, so call him so he can get it from his inventory network.

I knew what I wanted on this visit and the employee asked if I needed assistance (I did). I was…read morethere to get a pair of wiper blades and had remembered (some time ago) getting wipers from the same location - of course prices have increased over the years. I decided to stick with the same brand I had gotten before, as it lasted for a while. It was just a matter of selecting the right one. There were 3 types to select from so I asked the differences between them. With the helpful information I received, I was able to make a final decision on which one to get. I also got a cover for my steering wheel. I felt it needed to be replaced. I asked for assistance in putting on the blades, even though I could have probably figured it out on my own, but the service is there, and I got it. Thanks to Berki for assisting me. He was very helpful. Service was quick.

This neighborhood auto parts is perfect and good location for me . Wherever l need for my car , it…read moreis convenient spot so but last time l tried to buy the wipes and motor oil for my car . The counter dude is not really friendly person . I don't need to be bow down for me l just wanna to buy and leave . Even l told him l have 5 dollars discount he just ok just keep ringing those items finally l show him from my phone and he scan it get my 5 $ discount it was way lower than actual price Mann. People don't forget that if u buy 5 quarters oil , u will get oil filter FREE.make sure get right filter..

These guys were super helpful and super easy to deal with. I had a car die. They committed to…read morepicking it up and met the schedule. I was out of town and they worked with my schedule. When I had to turn in the plates, he gave me a pro tip - use the tag and title place next to the MVA. $7 more but no wait / no appointments.

Excellent experience with Tim & Mike .. Doing business more than 8 years , very satisfied with…read morethem. We get a lot of parts from these guys, always well priced, fast, and professional.Highly Recommend

I recently had my car repaired at Wheaton Body Shop because of an 18-wheel truck hitting my parked…read morecar. Praise God, I wasn't in it. I felt so "green" around the gills, so to speak, when I walked it. But I can say with 100% certainty, I sensed and felt that I was one of the most important customers they had. From the time I walked in the door, providing me with the service I needed to get my car back up and running was at the forefront of their minds, as was alleviating any doubts and fears about what I needed to do next, insurance-wise. In addition, they provided me with their sound counsel once the inspection was complete. The staff was professional, friendly, and took the time to explain every step of the process. When I went to pick up my vehicle, I was amazed at how great it looked. The quality of their work truly exceeded my expectations. I highly recommend this shop to anyone needing auto body repairs. My hat goes off to Peter, Jennifer, Chuck, and the mechanics who worked their magic.

The service was great. The quality of the work was like…read morenew. The staff was professional and cared about their work.

I came here as in gently clueless about car stuff and something happened such that a few lights…read morecame on the dash, including check engine. I knew they would check engines for free, and came because i heard AutoZone helps us clueless people with such services. Also, i needed a new headlight. Perhaps they were understaffed ? Two people were working up front. They gave me the electronic thingy to test my engine and asked me if i knew how to use it. I said no, can you help me? And they said no. lol. Okay, 10 min later and 5 times restarting the machine i figured it out. They did help me find the replacement bulb i needed for my headlight. They did not help me replace it. Girl power cause i did it myself. But also, not the experience i anticipated. Maybe i was confused by the commercials stating they would help you with those services ?

Like many others, I had my car towed when the shopping center parking lot had limited spaces…read morebecause of many snow piles. Meanwhile the Autozone lot had plenty of spaces. Autozone Manager Chris who reported me is clearly in bed with Auburn towing. They towed seven other cars during the same time