This belated review is made with gratitude to the excellent salesmen of Ourisman Mazda of…read moreRockville--the canny and persistent Andre and the pragmatic and prescient Aaron, Mazda manager, who sold us exactly the right car to us at the right time, between hail and snow and all manner of family emergency. Buying a new car is a painful experience for some, especially those prone to indecision and strained by budget. My sister and I fall in this category, making us challenging (though sincere) customers who roll around to buying a vehicle only once in a blue moon (and out of dire necessity!). We embarked on a search for a certified used car, initially, last summer and scoured the DMV for a hybrid SUV in our price range, visiting nearly every Toyota, Subaru, Honda, and Acura dealership, which put us on everyone's list for a flood of postings and updates that we received by text and email nearly every day, for months on end. Koons Mazda in Silver Spring was the outlier; we test drove one CX50 2025 hybrid in signature 'Soul Red Crystal'--the first of its kind, as the hybrid was only just introduced in 2025, with a Toyota engine. We appreciated the comfort of the drive, and the style and design of the car, but the price struck us as high for the size of the SUV, which is smaller than any other in its class. We also questioned whether our giant rough collie would fit in the cargo space. Whipping out our trusty tape measure and finding the width of the back to be shorter than our collie's full length (with fluffy tail) and height (with pointed Shepherd's ears), we passed it by, and pursued one certified RAV 4 hybrid after another and Honda HRV Hybrid across state lines, going on excursions of hours at a time only to turn up empty-handed and disappointed, with discounts elusive and the actual driving experience leaving something to be desired (i.e. RAV4- backache-inducing! Honda CRV-unwieldy, a true tank). Reading about December sales we held a family powwow when it came into our ken that Mazda hybrids had fallen into our price range. We could not face the circus at Cherry Hill again, so ventured to gentler North Bethesda in the outer reaches of an area we have long known for superior pizza and the ethnic grocers of Rockville Pike. On our first stepping into the dealership, we were greeted enthusiastically by Andre, who took us under wing to show us the best SUV hybrids he had on the lot, including the handsome higher trim levels. The test drives reminded us why we liked the Mazda SUV so much in the first place--it fit us like a glove. Andre picked up on the prospect of a match, and encouraged our return--and when those cars we had first checked out were already sold, he furnished another, and then another, narrowing down the color and finding models with the features most important to us. When landed on the fence at the start of the new year, leaning heavily towards Mazda but losing the end of year sale to yet another family emergency, Aaron worked on pricing of the new 2026s that had arrived on the lot until with manufacturer perks, we had a deal we could manage. The stroke of genius turned out to be a test drive with a CX50 hybrid in Ingot-blue, all the way home where we fit our collie in the cargo space and our mother in the middle row, and drove around the neighborhood. Aaron facilitated this experiment, and it made all the difference that he went the extra mile. When we returned breathlessly declaring a tight fit, Andre leveled with us--"How often will you need to fit every member of the family, including the dog, in the car over 365 days of the year? Maybe 5, 10 at most? If you have a car which works for you 360 days a year, and you are happy with it during that time, isn't that sufficient?" Artful persuasion. And (after a little more haggling), the car was SOLD! There has been no looking back since our purchase at the end of January. The starry night vehicle has served us through the roughest weather, and in the greatest rush, and has been steady and speedy, handling both local road and highway with finesse. As Andre affirmed, our lives have been made easier by a car that suits our requirements without needing constant servicing. The updates in line with the current year have ensured a better experience overall--less hassle, less headache, less worry, better navigation, greater safety. As promised. Thank you Andrew and Aaron for helping to match us to our car-- we are very appreciative of your efforts and patience, your customer service, your kindness, and your compassion places you and your dealership a cut above all the rest.

Save yourself the hassle - this place sucks. We first came here a year ago to shop for a new…read morevehicle, but they weren't open to negotiating. No biggie. We went to Passport Mazda in Camp Springs instead, and they were fantastic. But then I decided to try Ourisman service last week. I needed an oil change but also had just swiped my side mirror. Over my two hours there, I had to ask my service technician THREE TIMES to look at the mirror. Each time I asked, he wrote me off and said the mirror was fine after barely looking it. At one point, he even started walking away from me while I was explaining the issue. Totally rude and dismissive. Finally, as I was about to leave after the oil change, I showed him again how the mirror was loose. And he said "oh yeah!! You have to get this fixed." No #%^$? He hardly looked at it again but said I would need a whole new mirror and would email me a quote. And then never sent it. I called a few days later to follow up and his colleague was unhelpful. Said he would have the original technician call me back...but he still never did. I ended up going to Rosenthal in Gaithersburg, which was the right move. They were super helpful and diagnosed the issue right away (I actually didn't need a whole new mirror, just some new parts). Ouirsman? Not worth it. Highly recommend Passport or Rosenthal instead.

Chris Moran in the service department was awesome! Went the extra mile for customer service by…read morelooking at the photo of my tire pre-visit to see if it could be patched vs replaced. Was friendly and professional greeting everyone, shared updates once my tire was being serviced and confirmed it could just be patched, and the team vacuumed and washed my car at the end - wow! Great experience, thanks Chris & co!

I had scheduled a 9:30 a.m. appointment to have a key FOB programmed. When my husband brought the…read morecar in, he was informed that in addition to the key FOB programming, there was also a recall update and software update needed for the vehicle. The recall and software update were completed in less than 30 minutes. However, over the next six hours, he was repeatedly told by both Lynn Pittmon and Naty Ruiz that "they are almost done," "the vehicle is not finished yet," and "it should be finishing up soon." Six hours later, after hearing the same vague responses, I began calling the service department myself. My calls repeatedly went to voicemail, and I was unable to reach anyone. I was eventually connected to a supervisor in Gaithersburg, who also attempted to contact that location and could not get anyone to answer. I ultimately drove to the dealership myself to find out what was going on. At that point, I was finally told the truth: the Hyundai FOB programming machine was down and had not been working. Meanwhile, my husband had been sitting there for six hours under the false impression--because that is exactly what he had been told--that the vehicle would be ready any minute. Had your service department simply been honest from the beginning, he would have left and returned another time. Instead, because of the misinformation and lack of transparency, we lost an entire day and had to cancel plans to leave town that morning for a weekend away. Even more frustrating, someone could and should have called us before the 9:30 a.m. appointment to let us know the machine was down, sparing us the wasted trip altogether. To make matters worse, during the six hours he sat waiting in your dealership, my husband overheard sales staff openly disparaging customers and making comments such as, "she doesn't even know what she's signing." Hearing employees speak so disrespectfully about customers was shocking and incredibly revealing. This entire experience was dishonest, disrespectful, and completely unacceptable. We were repeatedly misled, our time was treated as if it had no value, and the professionalism we expected from Fitzgerald Automotive was nowhere to be found. It was an eye-opening experience and one that has ensured we will not be giving Fitzgerald Automotive another minute of our time. Sincerely, Tamara Kucik

Outstanding experience at BMW of Rockville, thanks especially to Alwyn, my Sales Manager. I…read morecontacted several dealerships while searching for my BMW X7, and many failed to follow up--especially during the holiday season. Alwyn consistently did, and that made all the difference. He worked diligently to get me the exact X7 I wanted, with every feature I wouldn't compromise on. His professionalism and follow-through are the reasons I chose BMW of Rockville. They are fortunate to have him, and I highly recommend anyone looking to purchase a BMW make an appointment to work with Alwyn. Also, thank you to Javar-the Porter for being friendly, Hwevin for a smooth financing experience, Stephen the BMW Genius for patiently walking my wife and me through all the features, and Marisol for her warm welcome. If you're looking for a BMW dealership that values responsiveness, professionalism, and customer satisfaction, BMW of Rockville is the place to go.

As a business owner I feel obligated to share my experience with BMW of Rockville regarding a…read moreserious warranty issue with my 2023 BMW iX xDrive50. The DC fast charging system failed completely during a family road trip in December 2025. When I reported it, the dealership repeatedly suggested the problem was the charging station -- not the vehicle. I had personally witnessed an identical 2023 BMW iX charge successfully at the same station where mine failed. It took my husband physically accompanying me to the dealership before anyone took the matter seriously. The vehicle was at BMW of Rockville for 62 consecutive days. During this time the dealership attempted to return the vehicle unrepaired, failed to record a loaner vehicle request causing a two-month service delay, and missed multiple committed repair deadlines without proactive communication. I was provided a gasoline-powered loaner despite owning a battery electric vehicle. The repair ultimately required replacement of the Combined Charging Unit and Battery Management Electronics -- over $8,200 in parts. BMW's own repair order confirmed the fault was with the vehicle all along -- the same conclusion I had reached four months earlier. The vehicle faulted on its first real-world DC fast charging attempt at Electrify America the day after return. I have since filed complaints with NHTSA, the Better Business Bureau, and the Maryland Attorney General's Consumer Protection Division. BMW of North America has failed to respond to a formal compensation demand letter despite a 14-day response deadline. I share this as a factual account to inform other EV owners of what to expect if they encounter a serious warranty issue at this dealership.

Robert T. helped me lease the perfect car for my little and I. It's safe and comfortable, and…read moreexactly what we needed. He was kind, patient, thorough, knowledgeable, flexible, and provided answers to all of my questions. If you drop by, ask for Robert!

Poor service. Last time I had an issue it took about 15 phone calls in one day to get an answer. It…read morewas a Friday. Is it normal for financing department to open at 1pm? Today when I called a robot answered I asked for a representative and it hung up the phone. Terrific work BrookeAI! Employee of the month award goes to you! When I finally got through to someone they put me on hold 4 times with the anxiety driving hold music. The rep was not helpful and sounded bothered that I called. Do you not like your job? She could not answer simple questions about providing a service proposal. She couldn't answer questions about what work was done previously vs what is required for an 80k service. Isn't this information on file? What's the benefit of even using the dealer I bought from if they suck at analyzing data and answering unambiguous questions? She then told me someone would call me back. Serious question: Do most people who drive Audis have time to talk to a low level employee all day? Or would it make sense to have a one call resolution and email follow up? You know the feeling when you can tell the person you're speaking with on the phone is smiling and happy? Aka ideal client service. I did not get this feeling haha. Training needed. Am I the bad guy here for expecting too much? Please don't make me buy a Mercedes. Audi used to be a great place. Final rating: The 4 rings company gets 2 stars because I feel I'm getting 50% of the Audi experience and 4x50%=2 job well done!

I bought a used car from MemberCar three months ago. I wanted to wait to write a review to ensure I…read moredidn't get a lemon. So far, so good. The sales experience was straight forward. I found the car online and it was reasonably priced, a little lower than similar vehicles at other dealers. Justin, who was relatively new at the time, was the salesman. We went for a test drive, then headed into the office to review the car history and sign the paperwork. The atmosphere was casual, no pressure. Justin attempted to answer my questions, what he didn't know, another salesman, Tony, helped with. The manager/owner also came out and discussed how they get and vet cars. Everyone was pleasant to work with and it really was a no-haggle/hassle processes. The paperwork was simple enough and I drove away with the vehicle the same day.

DO NOT BUY A CAR HERE!! WORSE EVER!!! Left without tags for almost 2 months!! And they were paid…read morefor! Wrong odometer reading pit on paperwork so the extended warranty we were talked into is no good. I accept that as my own fault but the tags was a nightmare to get from them and took almost 2 months.

We cannot thank Faye enough. My family is so happy with our purchase. The price we paid was worth…read moreevery penny. Thanks to the manager Alpha as well!

a wonderful experience isn't even the word to describe the pleasure I had working with Robert and…read morenoella. I had previously went to other dealerships and did not experience the same professionalism, patience and experience. I will be going to all of my family members and friends to let them know to come to Honda Rockville for the experience and the peace of mind.

Very organized Complete when promised…read moreGood work Clean car after work Convenient location

Lexus of Rockville is hands down the best location and excellent professional service in the DMV…read morearea! I have purchased and serviced many Lexus vehicles here and wanted to say that the experience here is absolutely the best. They have a great service department and the environment there, the employees are always happy to help. Purchasing a Lexus should be an excellent experience, they make the process amazingly fast and courteous too. I like the convenient pick up/drop off service and the complimentary loaner cars too. Anyone looking for a Lexus should come to Lexus of Rockville first!

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

The mark of a good business is one that will consistently communicate well and follow that up with…read moregood service, even if you haven't purchased there. I had a very brief interaction with Fitz and say my feeling are neutral at best.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.

My history with DARCARS 355 goes back about five years, when I brought my 2014 Prius in for an oil…read morechange. They recommended a brake job (the necessity was "innocently" stated as "based on the mileage") and tires (a special deal 4 for 3), totaling over $1,700. I declined. Days later, Goodyear replaced all four tires for ~$200 less -- and told me my brakes were fine. They still were when I traded that car in 6 months ago. Fast forward to Monday, 5/11/2026: my new Prius got a flat tire. For the new car, I wanted to play it safe, so I went to the closest dealership, DARCARS 355 Toyota. They quoted $285 for a tire replacement -- nearly double the $140-180 market rate. Being stuck, I agreed. I was told it would take "15-20 minutes." Then came the delays: * 5/11 ( a couple of hours after the car is at the dealership): Tire will arrive tomorrow. * 5/12: Tire isn't here -- but guaranteed by 5/13. * 5/13: Still no tire, but promise tomorrow at 4pm. When I talked to the manager, the response was remarkable: "Sorry, but that's not our fault -- that's Toyota's problem." A Toyota dealer is blaming Toyota for failing to deliver a Toyota tire to a Toyota dealership (!!!). When I pointed out they'd made the same guarantee three times, the answer was still: "My apologies, but that is not our problem, that is Toyota's problem." The dealership's current 2.4-star rating suddenly makes perfect sense. I am preparing myself to hear tomorrow about "tomorrow" again and "sorry that it's not our problem but Toyota's". My next call is to Toyota corporate.

Excellent communication upon arrival, throughout care and feedback on service needed. The car was…read morefixed and two weeks out running great.

I brought my car to OV in January, just before the ice storm, b/c one tire kept losing air. During…read morethat initial visit I was told the tire could not be repaired and needed to be replaced. They didn't have the tire in stock, so I drove back to D.C. and waited weeks while repeatedly calling and texting the service department for updates. No one responded. It wasn't until I texted them saying I would write a negative review that they finally replied. During the snow/ice storm I had to stop every couple of days, in freezing temperatures, to put air in the tire, either risking my health standing outside freezing or risking my safety driving the like that for weeks. When I finally went back yesterday to have the tire replaced, I was suddenly told the tire could have been repaired the entire time and never needed replacement. In the end, they didn't replace the tire at all. They simply repaired it, even though I had originally been told the tire could not be fixed. This isn't the first issue I've had here either. Jose in the service dept once quoted me $7500 for a repair. When he realized I was going to not move forward and go somewhere else, he suddenly started dropping the price by over $1,500. I went elsewhere and had the same work done for $2,800. It feels like these workers get commission or bonuses for each repair. You can defintely negotiate prices for repairs and sales. While waiting yesterday, I walked over to the sales floor to look at inventory since my lease will be up soon. Their selection sucked. A manager came over asking whether I would make a decision that same day if he spent time trying to locate a car from another dealership. It felt like he wasn't motivated to look unless he already knew it would be worth his time. Between being brushed off for weeks, inconsistent diagnoses, and the pressure tactics on the sales floor, OVOR does not inspire trust.