What great service! Just a month prior, I experienced exceptional custom service with O'Reilly…read moremechanic Cam. Today was no exception as I pulled in to have my right headlight replaced. Cashier/mechanic Josh rang up my order and politely promised to help me install my headlight if I patiently waited for him to ring up the other customers awaiting in line behind him, which I did. The other O'Reilly employee on-staff (Matt) eventually came out to help Josh, which moved things along a bit faster. Before I knew it, I was back upon the road and on my way to my next mobile massage appointment. Both Josh and Matt were quite friendly and very fast to come to my aid! I'm always very pleased to receive such excellent service ...it's surely rare to experience these days.

Number one place in town to get parts. They are always friendly and knowledgeable and oreillys has…read morea great membership rebate program and guarantee system. I will always shop there because one time I went to buy a new battery fully expecting to pay full price when the oreillys rep scanned the older battery and told me I bought it from them and it was under warranty. He gave me a replacement right there. You can't beat that in an autoparts supplier. So definitely worth the trip.

The crew down there is great, always knowledgeable and quick to help with questions and quick…read moredelivery times as a commercial customer.

Great, local and very convenient place to turn in your oll oil after a change with friendly…read moreassociates awaiting your arrival.

My daughter has a 2007 Acura rdx that she uses at college in banner elk, NC. Here radiator broke…read moreand needed a new one. The shop up there said I would take a few weeks to get one shipped. Obviously this was not preferred so I called Lewisville Motors to have a used one pulled. Long story short, he found a new one (preferred for this age of car with a turbo) close to the used priced and could have it the next day. I was schedule to leave to go there to see my daughter play in a volleyball match around 2pm so was worried about the arrival time. Lewisvillle called me at 9:00am and said they had the radiator. They saved the day and now the shop in a Banner Elk has their contact information to order parts.

10/10 highly recommend. Fast, affordable, and reliable service. Thank you for keeping us rolling.read more

These guys are sharp! I had a bad battery - they tested it, and replaced it in less than 30…read moreminutes! Great service from pleasant professionals!

This is for store 4500 in Winston Salem. Went to car quest for a battery and their power was out…read more He called advance and told them what I needed. As soon as I walked in I was greeted and Sam rang my purchase up and had my battery in my car in 15 min. Awesome service and everyone was so nice

I'm not a big car repair DIY guy. When the brake light came on, I thought it might be as simple as…read morethe fluid being low. Now, when figuring out where to even check the level is a challenge, I wouldn't trust me to know where to fill it. Guy that worked here took the time to come out and show me everything. He didn't even make fun of me. Pretty good place to go before you take the vehicle to the garage for repairs.

Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place

Popped into O'Reilly Auto Parts for some detailing products. They had what I was looking for and…read morethe staff was very courteous. The store also appeared very clean.

People that work at this place are just super helpful and they wanna answer any questions they can…read moreand are just super great. I have been to this location for batteries super helpful. I've been to this location for brakes super helpful. I've been to this location for struts, they didn't have the strut, they reached out to one of their other locations, found who had the part, we paid for it, and just simply went and picked it up from the other location. I mean, that's Customer Service.

My parents (Mr. & Mrs. Anderson) have an older model F-150 FX4 truck that recently needed major…read morerepairs unexpectedly. We had it towed to Firestone Complete Auto Care on Reynolda Road in Winston-Salen, NC to have it evaluated. The team was very helpful and professional. They diagnosed the issue, gave a very reasonable price, and were able to get the repairs done in one day. Since this is the only car my parents have, it was important that they be able to get the car back as soon as possible. I called and spoke with two different associates at Firestone, and each time I was impressed with the level of customer service. Brendan and Deb are awesome! They ensured all the work done on the truck was done to a high standard. I also greatly appreciate the extra effort they extended to help my parents get the truck back in working order so promptly. If you are ever in a jam with your vehicle, I recommend you take it to Firestone Complete Auto Care. Tell them Kindra R. Speech sent ya!

I was visiting the area and had a problem with one of my tires. As I was about to head back out of…read moretown, I stopped at this Firestone and despite being busy they fixed the problem immediately and were very kind. I felt I could safely get back on the road! On a Sunday in the summer too!

This place is an absolute SCAM. I cannot say it enough -- SCAM, SCAM, SCAM…read more They take your money and never send your parts. Instead, they drag you through a completely fake process with a so-called "shipping company" that does not deliver anything. After you've already paid for shipping, they start hitting you with more charges -- first an "insurance fee," then a "storage fee," and then somehow ANOTHER shipping fee, even after you already paid them an extra $150 to ship your product in the first place. It's a complete setup designed to keep draining money from you with zero intention of ever delivering anything. Nobody should EVER use this company. Do not buy from them. Do not send them money. Do not trust anything they say. This is not a legitimate business -- it is a well-structured scam operation. Stay far away.

This is absolutely one of the worst customer service experiences I've encountered and, frankly,…read moremany of my fellow Yelpers might agree. I wanted to order an extra key for my Buick and was recommended this spot by a friend who's a mechanic. One key, with shipping, was roughly 90 dollars, which is not terrible. The issues started upon placing the order, as I received an email confirmation saying my order would ship soon. The "soon" was well over a week, and I reached out to find out when exactly it would ship. I was told "the next day," but it took about three extra days to actually ship. The shipping debacle aside, when I received the key, the quality was representative of the quality of service (not good). I decided not to use it and even considered returning it. However, upon reaching out to their customer service to ask if I could start a return, they wouldn't answer whether I had to cover shipping nor mentioned they would take a 30% restocking fee (only on some orders though). I kindly wrote back that I felt the key was of poor quality and wanted a full refund; however, they simply stopped replying. I decided to cancel the return at this point. While I understand it is a busy time of year and they may be plagued by staffing or other issues, that is no excuse to take almost 40 dollars for a returned item! I would suggest reaching out to a local car parts store or anywhere else.