Dont recommend came in for a simple oil change and they had trouble giving me pricing. The lady at the front makes up numbers of the top of her head very unprofessional. Asked if they could look at my rear brake pads since I was already doing a service and was told that would be an additional amount $35 to be exact even though they have a sign that clearly states $20 or free with repair. read more

Nowadays is very difficult to find a good and honest auto mechanic to service and repair car. Charles the owner is very helpful and always give a fair estimate to repair my car and truck. read more

Great pricing for synthetic oil change! $38! Other big name places were charging me double or more! Quick service and sweet people! Definitely coming back read more

Charles is the only person I trust to bring my car too. He'll show you the parts he removed and show how they are broken. He'll quote you a fair price. He doesn't make appointments and is on a first come/first serve basis. He'll call you as soon as your car is done. He knows his customers very well. My dad has been going to him for years, and now I go there. He'll ask me about my dad or he'll remember the cars we have. I was hesitant to write this review because I want to keep him a secret. But I admire the guy's honesty and work ethic, so he should be rewarded with good business. read more

For a few years I trusted this mechanic with repairs on my vehicle and my parents. The last repair we took to this mechanic was for transmission trouble. Took awhile to get the car back and would not disclose where the vehicle was being worked on (to this day refuses to state the person or shop that performed the repair). When i received the car back it still showed showed symptoms of transmission trouble so i took the car back. Charles the mechanic refused to take the car back stating the rebuilt transmission was fine that something else was wrong with it. I insisted on him to test drive the vehicle. He did and triggered a service engine light and agreed on taking it back, still refusing to state where and who was working on the transmission. All this happened in a period of 6 months from dec. 2018 to spring 2019. My vehicle is now showing the same symptoms of transmission trouble again and when asked if his shop can take a look at it to see if they can help us even thou it past the year warranty, he said no he would not help us and still refuse to give us the information of the mechanic who rebuilt the transmission. This was my experience with this mechanic 1 year later and 3000 dollars out with a car that does not operate. read more

My family and I have been coming to Advanced Auto for years, perhaps rounding out a decade. The people in charge are good people, and they make sure to help out in any way that they can. My father isn't able to walk, so the owner will pick him up and drive him to the shop since we live so close to it. I needed a new battery before the following day, and it only took us minutes to get a jump, drive over, get a battery in, and come back home. We've been in many auto shops, but this one will always be our go-to shop when in crisis. read more

Came here for a second opinion after dealership quoted an outrageous price for minor repair for oil leak, price was fair and they did a great job. Will be coming back for any repairs I need. read more

My Dad has used this shop for years. I took my vehicle to another shop and received a quote for $2,000.00. They told me I needed a new Fuel pump and fuel relay. I just couldn't do it. I took the car down to Advanced Auto to get a quote and he called me back and said it would cost $200.00 for the fuel pump relay, oil change and belts. Since then Advanced Auto gets all my Automotive business. read more

Absolutely atrocious customer service. The old lady was nice. The old man is a jerk. He interrupted me while I was on the phone with my dealership. He said I needed to stop talking to my friend. He wouldn't listen to me. I told him to just finish. He demanded I take a photo of the screen on the computer. I tried getting back on the phone again with the dealership who stated I needed a special form. He then again was very rude. Will never go back! read more

Please DO NOT come to this ghetto ass place to get a smog check they hit my car while they were backing up now my car has scratches. Stupid Asian Lady started going all crazy on me when I started complaining. I'm guessing she's the owner very unprofessional almost called the cops on her and her ghetto ass shop !!!!! Do me a favor and go somewhere else, this place ain't worth it since they're careless and don't care for your property. Very angry customer for hitting my car !!!!!!!!!!!! read more

They charged my father in law $70 for the diagnostic and didn't discount that off the labor ! That doesn't make sense if I paid them to do the repair read more

Been going to Charles shop when it was across the street at the Arco. He's incredibly honest and always helpful. He's never tried to up sell us or push fixes that aren't needed. He'll show you the old parts he replaced and where they were bad/broken. I wouldn't call him the friendliest guy but he's honest and that's whats most important for me. read more

I was in and out for a smog check in 15 mins and $40. Great customer service, Charles at the front desk was very honest and nice. Doesn't get better than that, thank you! read more

After being told my car need a new head gasket and it would be a 900$ fix after already spending $600 ...come to find out advanced auto lied and it not my head gasket that bad all it was was my heater hose that was leaking and causing problem and leaking which was a $20 part .....this just confirms dont trust advanced auto ....they 'll steal from those who aren't to car savvy .... read more

Only came here because my car broke down. They are late, unprofessional, overpriced and all around terrible. Only come here if there is no other choices. Place is crap... read more

Charles is the owner and I would say a family friend after 25years of going to his shop. He has never Disappointed us or was unfair. An extremely Ethical and a man willing to work within your budget. It's hard to find a shop that doesn't treat good in the beginning and later on do something unethical or cheat you. I highly recommend him read more

Honestly one of the best mechanics. Very reasonable and doesn't try to scam you. Have been coming here for years and always recommend him to everyone I know. read more

Ive been going to Charles with my 2002 Toyota highlander for 12 years and for 12 years he has kept my suv going perfectly . While I was driving a ways down the freeway just lately I saw my temp. guage was on H and smoking, AAA towed me to a gas station where they proceeded to tell me that the radiator hose broke( it was 103 out) and that there were some major issues with the engine and that it would be between 2 and 4 thousand dollars!!!!!! so I had it towed to Charles ( he was the only one I trusted) and he was mad at the gas station for telling me that. They were trying to get all they could out of me since I was all alone and away from home. Charles went over it completely and called me that evening and told me it was fixed!! I was shocked! That soon? I picked it up and to this day it runs just as great as it always has. I was expecting a huge amount for the bill and when I went to pay it was ONLY 100.00 to refix what the gas station messed up plus what needed to be done. He is the most honest reliable man Ive met in years and I can promise you, you will be in the very best care. read more

Best auto repair in chino Charly has Ben fixing my cars since 2000 until now before I live in chino now i live in victorville i haven't found no mechanic up in the hill like him... read more

Okay. He's kind of "rough around the edges" personality, but did the job. Even went far from normal to help fix my car and get it back to me. Instead of spending a lot, I was happily surprised it was under $100 bucks for fix my car. read more

My gas cap "magically" disappeared after a smog check that passed from them with my gas flap left open. They obviously claimed it was not them... read more

Still best mechanic I know around. Great price and service. He does his best and I appreciate honesty and service. My family brings their cars too and I will continue to recommend to family and friends. read more

I tried taking my car to the dealership once only for them to charge me over $400 to fix my AC unit, in the end it was never fixed. After being fed up I brought my car to advanced auto, the problem ended up being my radiator not receiving enough airflow. Instead of recommending to replace it, Advanced Auto ended up cleaning it thoroughly and the car worked like new! (AC and all). Best of all they charged me almost nothing. My family and I have taken our car here since for the past 10 years and never had problems w/ the service. They never overcharge and only perform work that is needed. You wont' find a more honest and trustworthy mechanic. read more

Horrible service here. (Btw i created a yelp account because i could not let this go unheard) Was ripped off and offered no other option but to pay so i could get my keys. I was charged the full price of a smog test just for him to come back and say i cannot run the test on it. I ask then why am i being charged for a full test? He said for his equipment he used. But how can he say that wihout even using anything to test it. Nothing at all was offered not even a re test was offered. Horrible horrible horrible service. GO AT YOUR OWN RISK!!! read more

After more than 15 years of going to Advanced Auto we are leaving and not going back. The straw that broke the camel's back was having my husband's car break down 25 miles after they fixed it. We had to have it towed to another shop. Charles said he would pay for it and talked with the other shop, but in the end he refused. Unfortunately this is not the only experience we have had with this shop. We were told one of our cars needed 3 parts to stop overheating. Two parts were inexpensive, one was expensive. We replaced two inexpensive and never had any more problems. read more