CUSTOMER SERVICE & SERVICE ON MY TRUCK EXEMPLARY! It's hard to find great customer service these days. At Mark's Auto the customer service is wonderful! I was greeted as I waited for the customer ahead of me to finish his service. All my questions were answered and explained in English not mechanical language. lol. It was very well explained. The service done to my truck has been excellent! The repairs done have held up very well with no further issues! I'll definitely be returning and have recommended this place to many already. Prices are reasonable and you can be assured that you're getting honest work done here. I'm happy to call Mark my new mechanic!!! I was very happy where I was previously but their prices were not affordable to me, so I was referred to Mark by a brother in Christ and I couldn't be happier. Same excellent service but easier on my wallet. ;) read more

Very good business...always provides professional service... Would recommend to anyone with domestic vehicle issues... read more

Great spot. Friendly staff. Mark diagnosed my car. He was honest. Unfortunately he could not repair it. He referred me to a shop who could. Thank you Mark and staff. read more

Thank you once again to Mark's Auto for your professionalism and help. Heather and the entire staff are always welcoming, honest, and straightforward. I've been bringing my vehicle here since 2020 and have never had a bad experience. It's rare to find an auto repair shop you can truly trust, but I feel confident leaving my car in their hands every time. Highly recommend! read more

I had a power steering issue after getting a flat tire. Power steering was out and warning lights were on regarding power steering system. Made no sense power steering would be out. No damage to hoses. Dealer wanted $300 to plug it in for diagnostic. Stopped by to see Mark. He plugged it in and cleared the codes. Love these people. Everyone needs a trusted mechanic in their life. Good as gold!!! Good people salt of the earth. Thank you Mark!!! Quality service and trustworthy. read more

I was charged $900 + for a tune up, oilchange and an AC recharged which I had to leave the car two more extra days because it wasn't done when I arrived to take car home. I feel like I was ripped off. 30 dollars for 1 spark plug and 500 for labor for tune up. read more

Excellent service and communication here for some major repairs on my car. I had been putting off some work until it was absolutely necessary and received a recommendation to go to Marks Auto as my previous mechanic for the past 15 years sold their building and retired. I am 100% satisfied with Marks all the way around-speedy service, great phone communication from Heather and detailed bill with all services itemized. Car runs and drives like new again. I have definitely found a new mechanic. Already recommended them to 2 other people who were also looking for a good place for car repair. You should check them out! Thanks guys! read more

You can trust these guys. They stand by their work and test drive to be sure your vehicle is truly fixed. Friendly service at fair prices.

Looking for an honest, straightforward mechanic? Mark is your guy. Mark and his staff are knowledgeable an efficient. Mark provides an exceptional service at a reasonable price. If Mark can't rectify your automotive issues he will guide you to someone who can. I won't trust my car to anyone else. read more

Mark is a good guy. You can trust him. Not the cheapest but he is the best! Small shop so you may need to make an appointment.

Awesome is an understatement. My son needed some work done on his car and my daughter's mechanic recommended Marks Auto. Honest, efficient and couldn't ask for a better place to leave my vehicle to get any repairs done at a reasonable price. I'm sorry it took so long to right a review, I only take my cars to the dealership and after having my son car serviced I didn't hesitate to returned to Marks to have work done on my vehicle. Thanks again!!!!! your auto repair business is an asset to the Chino Community. Keep up the fantastic work you're doing!!!!!! read more

I can't say enough about marks auto. I was recently stranded and had waited two hours for a tow. Marks auto called and said they would come to me and look at the car. They came and got the car running before the tow truck arrived. Look no further for a GREAT mechanic. read more

I'm just replying the business owner response. Um. No thanks. Never will come back here again. Not being stupid x2.

This mechanic literally kept my brothers car for two days they were supposed to fix the problem, causing the overheating, 60 ignition, and potentially any leaks. So the second day they tell him to pick up his car and they did nothing, they charged him 300$ for their "time+labor" and on top of that they said it was because it was his first time using their business which is BS because my first time they gave me a discount!! WHAT IS THIS BS?! read more

Had an emergency and was stuck in Chino for the Weekened. Turns out my serpentine belt & pulley snapped. Went to 5 different local shops Monday morning prior to Marks and got rejected telling me either they didn't want to work on my car for being to modified or two busy. Went to Marks as a last resort and they were really accommodating towards my situation. Had my car towed to their shop 2 hours before closing and still managed to have everything fixed. Reasonable priced and friendly service Thanks again! read more

Five stars all the way for Mark's auto in Chino California. I was so impressed with the customer service and how Mark went above and beyond to help us with my husband Ford edge. Went to the dealership himself to questions some work done at Four dealership! Who does that?a guy like Mark! Highly recommend marks auto for all your maintenance repair or questions you might have. Thanks Mark read more

Mark is honest, quick service and great at what he does. Would recommend him to anyone. Great experience!

Mark is trustworthy and reliable. He will even advise you if your car doesn't have to have a major work done if you already had something big done with him. He is very aware of people's budgets. Heather is awesome as well. We are thankful we were referred to him. read more

Horrible service, claim to fix cars but causes more harm. Be carful with these guys they are not trust !

I had my oil changed here since I detest Ford in CH. I'm so glad I stopped here because the service was quick and painless. The woman at the front desk was knowledgeable and helpful. I can't believe I've lived in this city for many years and finally gave them a try. We'll definitely be back. read more

Marks auto works fast, efficiently and helps you out to make everything go smoothly and convenient for you which his helpful when you have car troubles. read more

Only went for an oil change today to find out I had a couple issues that needed to be addressed. Heather was super friendly and helpful as far as how to make sure my problems are fixed. With their help and advice I'm definitely returning for them to fix my car. Thank you for making things easy for a single mom! read more

Had an issue and Mark and his shop were recommended to me - what a great operation - professional, knowledgeable, friendly and maybe most of all...trustworthy! Recommend them to anyone that needs a mechanic! read more

Been coming here for over 6 years. I know it took me a long time to review...not intentional. From the very beginning I knew I had finally found a place that I could trust. Everyone here is very nice, fair, and oh.my.gosh.thank you. ACCOMMODATING!!! I have had a few incidences where I've had to have mine or my husbands car towed there. Never a problem. And this last time my husbands Mercedes broke down at 2 pm 30 miles away, I called and spoke to Heather at the front desk (she's always super friendly and the BEST) she said go ahead and have and towed and we will let you know what we can do. They had it fixed SAME DAY. This is not unusual from my experiences with them. Like I said...they are very accommodating and understand your needs. Do not hesitate to take your car here. Like me, you will have found your new family mechanic! read more

Left a message for them through Yelp on Sunday...it's Friday and no response. Called them now because I'm in the area but goes to answering machine. Bad customer service. read more

I am just leaving my 07 Volkswagen here as my voltage regulator need to be replaced . So far Heather the receptionist was extremely friendly and helpful. Am told my car will be done later on this afternoon. So far..i am very pleased with my experience. read more

I have a 2008 Mazda 3 at 136k miles and it's had a rough idle for a long long time, I must of just got used to it since it's my commuter car. Father-in-law was in town and drove my car to run an errand and said, man your car shouldn't run that rough. Asked if I had a trustworthy car mechanic and I didn't! Went on my FB community Chino/Chino Hills group and multiple ppl recommended this place. Then came to Yelp and confirmed it with the ratings they got! Well dropped off my car at lunch time Monday and it was ready at lunch time Tuesday! Then when I drove my car again, it felt like a brand new drive, similar to the new car we bought a few months back! Thank you Heather and your awesome team! Finally a trustworthy place that fixes the problem read more

Not too much I can add that others haven't already said. I called late yesterday afternoon to see if they could squeeze my truck in today. I needed to get my AC charged, and we've been hitting triple digit temps... Heather got me on the book for first thing this morning. I told her I'd be there and wait for it while they worked on it. I showed up today 5min prior to the shop opening up, they were already set up ready to go. Got my truck all checked in and taken back to work on it. I mentioned to the kid that was taking it that the door handle on the inside wasn't working. He said it was probably just the cable from the handle to the latch had stretched out. Fast forward about 30min.... The kid brought the truck back around and told me that he had time to fix the door handle too. I'm very happy to say that I've found a new place for all my service needs... I would (along with everyone else) would totally recommend Marks for your next service call. read more

Mark is amazing! Fixed my brakes that were rattling. Didn't feel scared to walk in being a girl. Mark seems very trustworthy. Will definitely be coming back. read more

I've been going to Marks Auto since they open their business. Their service were great and Mark is very honest and friendly. He even helped me sell my van and got a good price for it. read more

Mark's Automotive Our family will not take our car anywhere else . I referred to my fiance, now husband. I also referred my daughter and son in law. In fact even though they moved to Idaho they have Mark's check out their car when they visit! Thanks for the Great Prices and being a place we can Trust. Loyal customers. read more

Excellent Service!! Very Reasonable! Mark and his staff are very friendly and keep you up to date with your car throughout the process. Great Service, Great Prices and a Great Experience! read more

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Ok. I have found my mechanic! I absolutely love Heather and Mark. So humble, down to earth and easy to deal with. Most importantly I have never felt uncertain of their intentions, they are trustworthy and always keeping it real. They truly care for their customers and for that. I will go there even if I move away from Chino! Great job guys at excellent service and great affordable prices! read more

I was highly recommended to Marks Auto, and I'm glad I brought my truck here. Mark spent a long time with me talking about my options and what could be going on with my truck. Mark really knows what he is talking about! He is THE most honest mechanic I've ever talked to! I'd highly recommend him to anyone. I'm sure I will be back in the future! Couldn't recommend a better mechanic than Mark!! read more

Great service explaned which parts needed replacement and how long repairs would take to complete.

Hard to find a mechanic you can trust. But look no further Mark is your guy. He does quality work for a fair price. I wouldn't hesitate to do business here again. Thanks again for working on my old truck. read more

I ran into Mark at the gas station, he was driving an older mustang early 80's fastback the car sounded great, I complemented him on how smooth the car idled. I told him how my 1978 Lincoln was having carburetor problems and needed some TLC He told me he had a shop down the street and if I wanted he could check my car out. I made an appointment the next day and took my car in to him. My car now runs and idles as smooth as his car did. He found an oil leak and fixed it, now my car don't smell like burnt oil. Lol. Mark is very reasonable and stands by his work. He is honest and very knowledgeable. I give him read more

This is the only honest mechanic I will take my car to! Been going to make for years and have taken all my cars to Mark. I also refer all my family and friends to Marks auto and they love him! Great staff and great service plus you can't beat the prices...Thank you Mark for always taking care of my cars! read more

So many of my friends take their autos to Mark~! Him and his crew do a great job! I highly recommend this place both for the great job and great customer service! read more

Came here to have my car looked at. They have amazing customer service very friendly. The waiting area is cozy. Just moved to this area and this is where I will bring my car. read more