Great experience. Car was left like new and they even polished my headlights free of charge. Great job Pro color

Procolors I was referred to Procolors by my insurance company after being hit by a flying debris on the fwy. It was vellum paper, it scratched up my left side bumper/headlight/side mirror and driver side door. Called them to make appointment for estimate. Spoke to Charles. He quickly assessed the damage and scheduled my car for repair at my earliest convenience. Charles was confident that the scuff and scratch marks can be removed. I brought in my Tesla and they told me it'd be done be the end of the day. Wow!!! They finished within a few hours. The damaged area looked clean as if there weren't any scratches or scuff marks. The guy who did the detailing and buffing did a wonderful job! Great team, great company... such professionalism. Highly recommended if any unexpected infrastructure should occur. 5 stars all day!! read more

Very professional service advisor. Luis kept me up to date on my cars status including pictures of the work underway.

A huge thank you to Procolor Collision Shop for the incredible job on my Tesla! The repairs were completed on time, and it looks as good as new. Special thanks to Charles for his exceptional help--his attention to detail and outstanding customer service made the entire experience seamless. I'm beyond impressed with the quality of work and highly recommend Procolor for expert collision repair! - Erin and Jeffrey read more

Honestly should've checked reviews before taking my car here. Got the hood and bumper replaced. After picking up car after it was 'fixed', we noticed the bumper was not attached correctly, and was loose and literally popping out from the sides. I took it back, they ordered a new bumper and replaced it again. At the time of picking up my car, we can still see the bumper is popping out from the sides. I asked the guy helping me at the time if there's ANYTHING that can be done about the bumper, because it's the only reason why I've taken my car back for the 2nd time -- because the bumper issue. He basically threw his hands up and said they can't do anything about that and almost tried to make it seem like it's normal for the bumpers to be popping out Lol. This whole ordeal took so much time and I absolutely did not want to take it BACK to this place for a THIRD time for a bumper replacement -- especially one that they have no idea how to fix. I talked to my insurance to take my car elsewhere...literally first inspection at the new shop and they already knew the issue and has resolved it in one day after receiving the parts. I strongly recommend avoiding this place if possible. read more

Great service and great job. Manager and staff were so kind. They even buffed out some annoying scratches for me. Highly recommend this spot read more

Very satisfied with the not only the work but the service. I took my Infiniti for some bumper repair work and it came out looking clean. The staff kept updated throughout the time my car was there with text updates. On top of that everyone there were friendly and helpful by answering any questions I had. Keep up the great work...not one complaint from this guy! read more

My model 3 was hit from the side and the rear view mirror was taken out. We sent our Tesla to Pro Color the next day and they were very pleasant to work with. They immediately communicated with my advisor, sent repair estimates for approval, and started to order parts as soon as adjuster approved. All these were done without my worried. They originally gave me a projected completion date of 10/25 but was on the project diligently and I picked up my car on 10/15. This is one of the great repair place I have experienced. Highly recommend this repair shop. read more

ProColor Collision Chino - 09/14 auto accident - Body Shops Near Me - Chino, California

My truck was taken to the Procolor location in chino from the Yucca Valley location. My truck was in for repairs and the chino location ordered a new grille and charged my insurance, only to keep it and I'm guessing try to resell it while putting the old grille back on my truck. The manager from the Yucca Valley location caught on but I don't think that is enough. I am going to see what my options are as far as making sure this doesn't happen again. I'm sure that is insurance fraud and I hope whoever is responsible got a lot more than a slap on the wrist. read more

My experience with Pro Color Collision is outstanding and humane. Mr Alex is accommodating, patient, and understanding and provides excellent service. He is a real Gentleman..... Mr Luis is the best of the best. He took care of my minivan like it was his own Delivered the car on time, and did an excellent job. Very honest work. Jessica is lovely and very helpful I Highly recommend this shop for many reasons excellent customer service, outstanding staff, and reasonable prices read more

Based upon my experience, this place should have higher scores than certain other local auto repair spots with higher ratings. Not only did Ferdinand and team do an outstanding job with my 2023 Civic Sport, but Nate in the front office was consistently communicative throughout the process. Thanks, fellas. read more

I was referred to Pro color by my insurance company to get my bumper fixed after beingrear-ended. When I called Charles took care of scheduling my car for drop off, repairs and pick up. I was on a time crunch due to needing to turn in my car (lease) and he was able to get the job completed a few days earlier than quoted. The bumper looks good as new! read more

The paint & dent repair was done perfectly except they did not install two mud flaps properly. I asked for an estimate and never received it. It has been 36 days. It took other shop 10 min to give me the quote. I chose here because it is the closest Tesla approved body shop to my house. I have a repair that needs to be done and I need an estimate for a small scratches. The repair part was perfect with some small issues. But the customer service was not good. Day 1(Tue): Dropped off my vehicle Day 9(Thurs): Called the shop and they said the vehicle is fixed but they are still waiting for Insurance payment. They says they contacted the insurance twice this week and no one responded. Day 10(Fri): I called the insurance company and my advisor said they will contact the shop. She also mentioned that she never heard anything from the shop. I didn't know who is lying but I really need the car ASAP. Day 14(Tue) Picked up The shop called me around 10 am and asked me when I would like to pick up my car. They says they will need time to move the car and also rinse it since it was sitting in the parking lot for over a week. They says it will be ready by 12pm and I says I will pick up around 1pm. After I arrived at the shop at 1:15. I waited for the car for 28min because the car was not ready when I got there. They says the same thing about moving the car and rinsing the car when I got there. After they drove out the car, it was not rinsed at all. I wouldn't mind if its not rinsed. But since you told me on the phone and onsite about rinsing it, I would expect the car to be rinsed. And the rear mud flap was not installed properly but I manage to fix it in the parking lot. Then I mentioned about the estimate that I requested on the day 1. The shop said they didn't have time for estimate yet but they will email me the estimate. (I don't understand how long it would take for a small scratches They have my car in the shop for two weeks and cannot even give me a quote for a quarter-size scratches repair. I believe they just forget about the quote.) Day 17(Fri): The front mud flap(On the side that they had the repair) fell off and there were missing one screws. And the shop didn't use the screw that came with the mud flap. I have to drove back home and find the spare ones I have to reinstall the mud flap. Day 31(Fri): I called again and told them I never receive quotes from email. They said they will send me the email about the quote. Ask me to check Spam. I checked the spam and till today(Day 36) I still don't get any quotes. I think I better not wasting any more time and go to other shop. read more

ProColor Collision Chino - Missing screw and incorrect screw they installed. - Body Shops Near Me - Chino, California

I am a repeat customer toProColor collision, I had my Mercedez and now my Genesis getting fixed in this place. Their staff it's very professional, very friendly and very experience on what they do. I will recommend this place to all my friends and family as well as military people. read more

Amazing job on my Dad's 2002 Silverado. Alex was in touch throughout the process via text messages with updates. It was completed early and it looks beautiful. The front desk receptionist was very kind and helpful. I will be recommending this business to my friends and family read more

I was referred here by my Geico insurance Because my car was hit by a driver, and it was completely his fault. When the car was "repaired" it looked great! Then, coming home, I noticed my wheel was stuck upon driving it in the car was making awful noises. - My car was definitely not fixed and upon going back-and-forth between this company I was yet to get it fixed. In this time they admitted that their team hid a lot of mistakes one of them being my bumper completely off on one side. And a headlight they put in was chipped that they tried to cover up. Their team broke the holder tab to the headlight and covered that up with a glue like putty, that I can squish with my finger (which may cause water to leak into the headlight down the road). - The company's manager admitted their team didn't do a good job and had me come back twice. My insurance covered most of the payment, but I do not feel that that money was actually used toward fixing my car. While going back-and-forth with this company they continued to "fix my car "but it never ended up being fixed. In the end, I found a bolt cover missing on my engine, and the bolt was completely crooked from the other bolt that still had a cover on. Upon inspecting my car I found that the cover missing was inside my wheel hood, so this tells me that they definitely checked the part and did nothing about it. This is when I finally decided to stop giving them chances " to fix my car ". - They have quite a bad rep on here, and I thought it would be nice to just give them a chance, but obviously the rep is for a reason. I am now going somewhere else and have to pay out of my pocket for the rest of this hard process because this company was already paid by my insurance and there's nothing I can do. I do not recommend this place at all. read more

Never coming back and I recommend others to stay away too if you value your time and energy. We started my car's repair around February/March, it is now mid-August and my car is finally fixed. The worst part was the minimal communication the whole time, I would have to always follow up for updates and when they said they would call me back, around 1 out of 10 times they would actually do so. It could've been true that most of the months were spent waiting for the car part to be made and delivered but I never received any update when they said they would contact me and when I did follow up, I was sometimes met with attitude from the front desk lady. For that call, she didn't even bother to ask which car I was asking for and told me to just wait and be more patient. I heard at least three separate times: "we filed a complaint and we should get an update on the parts in a few days and we'll call you back" but never did follow up. Weird timing that it was once I got connected with their manager and followed up with him that I received an eta on my parts... Once the parts arrived and I took my car to their shop, it took them over 2 weeks to find out that other parts were needed so they had to hold on to my car some more... Once again, super shoddy communication and I always had to call them because they never called me back when they said they would. The second batch of parts took another two weeks to arrive and install and I was told by the manager they wouldn't be able to extend the rental car coverage (Allstate only covers 30 days) so I would have to figure that out myself... But when I spoke to the front desk person they were able to extend it so I'm not sure why I received differing responses there... I just picked up my car and so far it drives fine but there were a few questionable things that served as the cherry on top. Why was my car's key card all mangled?? And why did they replace the cover for my front headlight that had my transponder on it when I don't remember that part being at all broken in the first place??? I have to pay for a new one now thanks to them... And why is my front right wheel's hub cap cover completely missing?? All these things combined really gives you the feeling they try to add things to "fix" to squeeze out more money from my insurance. This led me to remember a previous interaction where I asked for a quote for fixing my car's small back window that got broken into and they heavily suggested I fix it with them through insurance because it was "FOR SURE going to be over $500 (my deductible) with the cleaning fees on top of everything else". I think I ended up getting that fixed at Tesla for around $300 and they cleaned my car for no extra cost... I glossed over some other smaller details that made the whole experience an unpleasant one but I'd sum up the whole thing as you're always left with the feeling "what is going on over there and what is happening to my car??". Having that feeling loom over you for over half a year is pretty tiring... read more

Guess this company doesn't care about business. Came in Monday for body damage estimate on my wife's car. Been days later and still haven't gotten an estimate. Had to move on to other companies. All other companies gave an estimate with in 10 mins. Turns out the manager here at ProColor Collision must not stand behind the shops work and quality in order to not give me an estimate due to know knowledge in the industry since she remembers me from another company she worked for. Years ago, turns out this manager here at ProColor, worked at Caliber Collison in Upland where I took a vehicle of mine to have body work done. She recognized me. I had tons of issues with the workmanship and quality. As being a professional heavy-duty mechanic for 17 years, I know what to look for and expect in body work. People shouldn't be taken advantage of or accept poor workmanship when they get their repairs. I'll take this manager not giving me an estimate as she knows they do shitty work and I'll easily spot it. read more

My car was rear ended and had a few scratches and marks all over the bumper area. Procolor did a great job repairing the minor damage! Took about two weeks but that was no problem since I was going through my insurance and had a rental car. The girl at the front desk did a great job telling what to expect and how the process will go as I waited for repairs. They also provided a ride to the rental car place which was great. Highly recommend them since I had a great experience with the unfortunate car accident. They took good care of the car and they did a great job! read more

I got recommended here by a family member. An estimate was already given to me by the insurance which helped with the processes. I took my car in 3/18 and got it back on 3/23 (keep in mind they are closed Saturday and Sunday) I was extremely impressed by the time it took to get my car fixed and ready for pick up. The front desk lady was super helpful and definitely made the process run smooth. At the end I just needed to sign some forms and I was on my way with my car looking amazing again. Definitely recommend it here!!!!!!!!! read more

ProColor Collision Chino - Body Shops Near Me - Chino, California

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I was recommended by a friend to have my 2013 Honda repair here. The damage was small. From the beginning to end, the staff was super kind and helpful They completed my repair before the scheduled date. The paint match was great. I have referred a few friends. Thank you, Chino ProColor, for getting me and my car back on the road. read more

!!!AVOID THIS SHOP!!! Highly unprofessional team here. 0 communication and if you ask for any info you get more than rude responses because they can't be bothered to do anything. was told my repairs would be complete by 03-15. Called on 03-19 for an eta as its now a month gone by and my insurance rental is coming out of pocket and would like to have a date that I could set with enterprise for return. The answer I received was that the vehicle was being assembled on 03-19 and would not be finished until the next day. Give the shop their time and space, just to receive 0 information. Call 03-21 and ask if there's any info on the vehicle and got none. Instead the rep asked when they last spoke to me, and read a transcript of the note, which also said vehicle would be done next day. His response was, "well it's Thursday!" Yes, thursday is TWO days after Tuesday. It is now 03-25 and i will be going to this body shop in person as their team is avoiding customers. Don't just check reviews here, but look at google too, they only get one star reviews.. !!!AVOID THIS SHOP!!! You would be better off leaving your car in Santa Barbara to be repaired. Choose caliber collision over this shop, they do amazing work and keep you informed, as well as they employ a highly friendly and respectful team that exudes professionalism. Walking up to this place makes you want to spin a 180. read more

Terrible results in terrible customer service I would not recommend this place to Anybody and Brandon you are absolutely right this manager here is terrible customer service means the world to me she was a total bitch maybe if they remove her at least half of their problems will be taken care of ijs read more

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My Audi Q7 was vandalized with a big scratch down the back of the trunk and onto the bumper. I scheduled to bring my car in for repair through Geico, and they sent me to ProColor Collision in Chino. I've had to deal with a lot of body shops and estimators in my day and I have NEVER had better service than what I received here. Josue Ruiz was my Estimator, and to say he was fantastic would be an understatement. He not only kept in great touch with me with updates on my car, but he had a surprise for me when I picked up my car---- my right front rim had some rash on it, and my insurance company was not covering that under the claim. That didn't matter.. Josue went out of his way to way sure they fixed my rim for me FREE OF CHARGE. Not only did he fix my rim, but he also made sure that he helped me with a problem I had been having with the SOS function in my car. When I picked up my car it felt like I had just driven off the car lot. Not only was Josue great, but so was the nice woman at the front desk. She was thorough and very helpful. I HIGHLY HIGHLY recommend this body shop! I will never take my car anywhere else. read more

From the beginning of the process I was treated great, everyone was helpful. Dropped my vehicle off to get my damages fixed took a few weeks but when I picked up my vehicle it looked as if nothing happened, Procolors did such a good job and will be recommending this location to all my friends and family.. thank you! read more

Highly disappointed in the service I was given they never give you a call back or give you the answers when needed. My car has been taking over two months to be fixed and I'm highly disappointed in how they've been treating us. Definitely going to tell my insurance to take them off the list of car repair places to go to. They give you a date of when your car will be ready and it's not even ready by that date. Very unprofessional. Currently still waiting for my car to be fixed and when I call them they can barely give me an answer. read more

They know their stuff here. I got my car recently fixed here. They have excellent service and kept me updated on repairs. My service advisor was more than helpful in explaining to me what was going on. I highly recommend them. read more

Horrible customer service. Not one employee was respectful throughout the process. I do not recommend service from this shop. Total mistake. I do not have one good thing about my experience. read more

They do absolute magic work at this shop. Car was in and out on the day they promised. Very responsive and constantly gave me updates.

A great place for body repairs, even small jobs that are not covered by insurance. I was helped lately by Adrian who was super helpful, and explained the repair in great details. Definitely trust that establishment and recommend it read more

My car was at the shop for more than a month, the car was not ready on the due date, when I picked up my car the paint of my car was very damage due to the other car repairs, now a month later my car is having a lot of squicky noises in tha back bumper where most of the repair was made. The noises are very annoying and it sounds like if they left all the parts loose in the back bumper. read more