Excellent service and very good competent people working there. They took great care of my car and…read moretreated me really well. Thank you guys so much for taking great care of me. Glad I came here.

Took my Volkswagen GTI here twice and had great service both times would definitely recommendread more

Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

Came the next day gave me exact paperwork needed . It was a easy experience all in allread more

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Outstanding service. Had car towed last second of thurs. Next business day, diagnosed. Fixed in 1/2…read moreof a day. Picked car up with out paying. Shop said to try it out over weekend and bring back if any issues. Pay on Monday if no issues. Had same initial problem 10 min after leaving shop. Took back Friday night. Left over weekend. Prob totally fixed by shop Monday by afternoon. No issues since. Very dependable shop, willing to extend final payment until things were totally fixed. Fast, friendly and reliable. They are a very trustworthy shop. Will not take my cars to any other shop.

Mayco from P and M came to my house for AAA because I was locked out of my car because my key fob…read morefell under my car. Perfect storm! Of course my purse, ID locked in the car. No extra fob. Couldn't see the key fob no matter what I tried. He used a tool to fish out the key fob from under the car and all was good again.

Highly recommend!!! We were traveling on 1-5 and broke down late on a Sunday evening; P&M was the…read moreonly tow and repair service that picked up! Omar picked us up and got us to a hotel, and the car was ready by noon the next morning. Great employees (all friendly and helpful) and fantastic, fast service. Thanks for getting us back on the road and taking care of us!!!

We got charged almost $1400 for a battery and alternator. I expressed to them the positive cable…read morefor the battery was melted and cororded. They did not fix that , the car still jumps and loose power. Held my car for 5-6days for what lol . Definitely never recommending them to anyone.

This is the most unethical mechanic shop in the state of Oregon. They will overcharge you and then…read moreunplug something in your vehicle so that you can bring it back to be fixed again. Bad customer experiences and under investigation

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

I chose to go to Doc Brown's because of his mission statement about not wanting to overcharge…read morepeople who don't know much about cars, and for the awesome reviews in Yelp. I got better service than I've ever received anywhere! I had gotten stuck over night in Salem due to car issues and had found him in Yelp the next morning. I did have to call many times, but Doc is a husband and wife operation, so they are busy. However, he called me back and fit me into his schedule, problem solved my bent hood and pushed-in front of my car, and gave me super helpful advice on topping the oil in my very old car. My dad had followed me out to Doc's garage because I wasn't sure my car would make it, and we listened to what Doc was telling me. Dad said I had received such great service and was fortunate to have such an experienced mechanic take the time to explain what was going on with my car. I'm a little embarrassed to say, I didn't know that many old cars need to be topped with oil between the 3,000 miles mark. That explained the sound my car was making and how it felt driving. Though I was embarrassed, I never felt talked down to by Doc. (Ladies, take your car here!) The other problem with my car was that I had gotten into a fender bender on my way to Salem and was unable to unlatch my hood. We left Doc's for an hour and came back after receiving his call. Doc had somehow managed to smooth the hood and get it to unlatch and latch again. This was amazing because the problem wasn't just with my hood, but with the whole front of my car. It had been pushed in 3 or more inches pinching the radiator. What Doc charged for his work was so reasonable, I was dismayed. I would drive from Portland to Keizer to have Doc work on my car. He was great.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

Based on past satisfaction, drove 50 miles (x2) to get a comprehensive inspection of my 30-year-old…read moretruck. Got moved up in line to help me get ahead of rush hour traffic returning to Portland. No charge, but a calendar of recommended services. Trinity deserves my loyalty.

Made a 7:00 am appointment for routine annual service online. Received a text confirmation. Arrived…read moreat the appointment time just as they were opening. Was told that they don't make 7:00 am appointments. Guy at the service desk knew nothing about the appointment, fiddled with his computer for awhile, didn't seem too concerned that they apparently screwed up, didn't offer a solution. Will be looking elsewhere for service.

Exceptional service with great people on staff. We were assisted promptly and professionally, and…read moreeveryone really went the extra mile for us when taking in our vehicle for an emergency repair so close to closing time. We were never made to feel like an annoyance or burden - instead we were treated very kindly and respectfully. Our vehicle was handled with care and we were on our way shortly. The waiting area is clean and tidy, and the whole process was streamlined from checking in to checking out. I highly recommend this location to anyone needing vehicle repairs.

When into firstone if Salem Oregon Lancaster around 4-5 and I was able to get set up with an…read moreapptointment for the following day at noon was what u was told , due to the fact that they are setting up my order of tires to be deliver from Portland to salem. I came in at noon the next day and was told that the order hadn't came in yet and that it's delayed that are assuming possibly by 1pm and that they would give me a call. It is now 5pm they close at 7pm today and i was told also that it would take about an hour for them to swap out the tires. between 1pm and 5pm i also made a few calls to this store to get an update and was told that they would call there team in Portland to check on the eta of the delivery and that they would call me back. they haven't called me back and I have been the one having to call them to check on updates. also have a work today that I have been having to adjust around the shops time and getting stuff ready for my trip after work and getting tires done.

I was ripped off. I was charged over $450 to replace a Mass Airflow Sensor - a part that costs $40…read morenew and takes no more than 10 minutes to switch out (I later found out). The guy behind the desk buys "only a certain brand) due to lifetime warranty. You could buy 10 of this and never need that many in the lifetime of the car. It didn't even fix my problem, car ran worse than before. I felt cheated and stolen from besides being violated. The religious paraphernalia at the desk is to suck in believers like me. They may have my money but the Lord knows this great deception. I forgive them, but will never go back or recommend them to ANYONE!

was given a timeframe in which my vehicle would be done. They rebuilt my transmission and they…read moreexceeded my expectations and gave me my car a day early. I would definitely recommend this place to a friend speak to Tony. He was amazing.