As a woman, in general, my husband deals with all our vehicle issues. I hesitate to be involved in…read morecar repairs thinking I'm going to be taking advantage. At a time when I had no choice but to seek out a repair shop. I found Jeff's shop. Dealing with Jeff was easy and he reassured me he would find the problem I was having. The next day I had my car back and the problem was fixed. Since then, my family brings there vehicles to Jeff. We are confident with his knowledge and he can fix any car. Several years have passed now, and Jeff Is still our #1. He is also a great guy! Thank you Jeff for taking great care of me and my family.

This guy is a fraud he fixed my transmission but then broke other parts on my car so I would need…read moreto get them fixed he over charges he's an absolute scumbag do not bring your car here he will rip you off

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Steve and crew are very responsive and offer quick turnaround on my work trucks…read more Great service, quick turnaround

My first time at this shop, went there because it was near my shop and my car was leaking…read moreantifreeze and over heating. Took it in to get fixed brought it in at 830am got it back at 330pm. So they text you an invoice telling you how much it's gonna be labor,parts,taxes. They told me I need to replace hose connectors wich was gonna be $220 total. They also recommended to change the thermostat wich was another $324 but I declined that. What they don't tell you in the invoice is that they gonna charge you a diagnostic fee of $158, you find that out at checkout. I mean a diagnostic fee of 158 just to see that I need new hose.

I was about to take my ten-year-old car on a two thousand mile trip -- and I didn't want problems…read more Gus and Choo-Choo and the crew are absolutely to the go-to guys for such a situation. I went in and said, look, Gus, I'm an old-timer and I don't want to end up broken down by the side of the road. I want 2000 trouble-free miles. His team looked the car up and down -- and found one thing that was going to fail. They never find "extra" problems that fatten their wallets. They know that they're going to do well if they're honest. They fixed that one thing, which would have gone. And I'm back home, in fine fettle. No place is going to be completely perfect -- but we have taken three different cars to them, never had a follow-up problem, never had a bill that seemed unreasonable, and even had him tell us on a number of occasions that he could fix something (and he could!) without an expensive overhaul. Trusting a mechanic? Priceless. -- Richard

This place isn't high society. It's very much a local garage. They are nice and helpful and…read moreconsistent. I go here for all my inspections and for gas.

Sergio is one of those rare second generation legacies who cares as deeply about his business as…read morehis father did. He went above and beyond to make sure my car was fixed to factory standards, replacing the entire right side of the car (I had deep scratches from a parking garage), including three layers of specialty paint and polish and coordinating the installation of a roof rack and a bike rack form a third party vendor. This is your guy, I can't recommend him highly enough.

Amazing shop! They helped me fix my car within 2 weeks despite the blizzard. It is great!!! Had…read morecontact with a rental place nearby and I got my rental seamlessly. Gave me a first time customer discount and had my car detailed after fixing it. Great shop! They also stayed after hours when I walked in at close to their closing time. They stayed until 6 with me. Very good shop!

I use AC Auto whenever I need car repairs. They are always upfront with the costs and if they can…read moresave me money they do. I left a repair place I was using for 20 years and now see me using AC Auto for the next 20. fair shop rates and no extra charges has been my experience so far. David Wakefield Ma

I was lied to and scammed by John. He charged me over $1000 for a brand new radiator, in November,…read morewhen the reality is all he did was patch the crack that he said was in it and still continued to charge me for a new one. He told me it was the starter so he replaced that. He was wrong!! So he said he would write off the starter instead of doing the labor to take it out and just replace the radiator with something "around the same price, maybe a little more." No less than 5 months later did my car start overheating. The kicker was when it started smoking to the point I called the fire department and they told me it looked like something melted and was burning (I presume the "patch" he thought would suffice) instead of, you know, just putting in the new radiator he charged me for like a MAYBE halfway decent mechanic. When my car started overheating again I locked my debit card because my car was never actually fixed the right way and who pays for something that isn't what they were told they were paying for?? I am a young mother and I am absolutely NEVER going to give money to a "mechanic" who has now made my vehicle and CHILD unsafe. Fast forward to today, my car is in a new TRUSTED mechanic shop and that is when I was told it was patched and nowhere near brand new (remember this was replaced in November) My boyfriend and I called him today two separate times and two separate times he couldn't even be bothered to listen. All he did was talk and yell over me like a child and then HUNG UP like an even bigger baby. Apparently because of my mother's "past due balance" which in reality, he stopped taking money out of her account. She reached out multiple times and he never once got back in touch. When he did get back in touch it was a survey about how well they are doing. Clearly he has a track record of some shady business. I am now being screwed over, punished, and not listened to because of something that has nothing to do with MY issue. Lying, scamming, and then speaking to CUSTOMERS the way you did today is absolutely no way to get any money owed. And I know for a FACT I am not the first person he has done this to and it will definitely not be the last. You should've never gotten the $1000+ I paid in the first place considering what you charged me for was not even done. If you're going to come back and say "well you got a free starter", don't forget your the professional who was WRONG. The fact that this person is running a business this way, in fact running a business at all, is an absolute joke. He is a scammer, he is a liar, and he is a pathetic excuse for a man. John should be absolutely ASHAMED of who he is as a "professional mechanic" Please I advise you, go ANYWHERE else. If you think you are in good hands.. YOU ARE NOT. IT WILL NOT LAST.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I recently had my car serviced at Certified Automotive Solutions, 17 Upham Street, Melrose and I…read morecouldn't be happier with the service. I have a 2006 Subaru Tribeca and got a high estimate from my dealership to replace two rear hubs and ABS sensors. I searched for a mechanic in my area who worked on Subarus and the reviews for Certified Automotive Solutions were positive so I called them. Brandon was knowledgeable and wonderful to work with and scheduled my Subaru for a free estimate. The owner and ASE Master Technician, Jaime Dovale took the time out of his busy schedule (and they are very busy which is a good sign) to put my car up on a lift and walk me through the repairs that were needed. I really appreciated him taking the time because they usually provide detailed photos with explanation of repairs needed. Jaime explained in detail the issues and also prioritized what repairs should be done first and others that could wait given my budget. My dealership never took the time to show me what needed to be fixed/replaced and why. It turns out that my car only needed one rear hub and sensor replaced, but the front lower ball joints were bad, the master window switch was failing and the radiator and hose had a leak. During the repairs, a few other issues came up but I was not surprised given the year and mileage of my Subaru and in actuality, should have been taken care of by my dealership at 80,000 miles. The team was friendly and professional. They kept me updated throughout the process. Given all the work that was done on my Subaru, I found the pricing reasonable. I highly recommend them to anyone in need of reliable and honest car repairs.

I had a great experience working with LBJ and Rick while servicing my Acura MDX. This is my first…read moreHonda product, as I've been a Toyota/Nissan customer for many years, so I'm still getting used to Honda's service intervals and maintenance approach. In the end, I'm very happy with the service provided by LBJ. They are clearly professionals when it comes to servicing Hondas, their prices are reasonable, and they are consistently courteous and helpful. As a side note, they serviced my transmission, transfer case, and differential, and everything was handled smoothly and efficiently. Nice job LBJ and Rick!

Been coming to LBJ for years for my Honda Civics and Pilot. Rick is exceptional at helping…read morecoordinate. Beyond all the professional, fair-priced, and responsible service of my cars, I recently had a challenge with a funny noise to my Pilot right before a family trip. After realizing it might be tricky to get seen in time and that LBJ isn't around the corner for me, Rick suggested what might be the issue. Sure enough that was it and was easily addressed by a car noob like me. It saved me emotional turmoil - our summer trip was saved. Rick went above and beyond. Will be back in a few weeks for a full service, but it's this kind of service that reflects the attitude and support of LBJ. You're in great hands with them, and prices are reasonable. I only wish my other car was a Honda to bring it to them.